Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

“Happy shopping.... its a customerfriendly site...i am very very happy and pleased... go ahead.. best wishes for you...take love...”

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Posted 4 years ago

“GOOD AND AMAZING PLEASE SHOPPING THIS AND I LOVE THIS SHOP AND GOOD SHOPPING AND GOOD TRADER”

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Posted 4 years ago

“Wow The Lightln thebox are really good platform. I love this platform. This platform delivery our products very fast.”

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Posted 4 years ago

“Excellent store is LightInTheBox, I love their products, they are unique, original and of very good quality, I am very satisfied to have purchased some, I recommend it 100%, these people are very responsible, greetings and I hope more success for you. Thank you.”

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Posted 4 years ago

“I personally like the shopping site and readily recommend it. The service is very swift and efficient and the quality of the products is dope. The products are also quite affordable. They are so good at packaging their product to make it look attractive and that's something to count for.”

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Posted 4 years ago

“LightInTheBox Provide best services to their customers. I recommend to buy their services”

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Posted 4 years ago

“Amazing service.i have good experience with lightin box.fast service quality product.thanks for making this amazing service.”

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Posted 4 years ago

“very good, i will recommend to my friends”

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Posted 4 years ago

“GOOd And Amazing project and app please installl and review and i love this app good app”

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Posted 4 years ago

“They’ve got my money and I’ve not recieved my order yet. I can’t get in touch with them . Cannot ring them no phone number. What a terrible company.”

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Posted 4 years ago

Dear Customer, Thank you for having reviewed our website. Please don't worry, your order is bound to arrive in the UK any moment! Unfortunately we are unable to call you. You can easily contact our customer service from login in to your account (***istan@gmail.com). This order was made on 7/November and shipped 2 days later on the 9th. For this order 'EconomyExpress' shipping method was chosen, with a promised delivery between 4-7 business days (= 5-10 consecutive days). This means you can except to receive this package by the 19th November the latest Tracking Information: https://www.royalmail.com/track-your-item#/tracking-results/GV560992050GB We have send you an email (ticket # 21915107) with further details. Please feel free to respond if you have any questions or doubts. We hope you will enjoy your weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“I have not recieved my order yet order number 2011060940519645 tracking number is GV560992050GB Money already paid”

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Posted 4 years ago

Dear Customer, Thank you for having reviewed our website. Please don't worry, your order is bound to arrive in the UK any moment! Unfortunately we are unable to call you. You can easily contact our customer service from login in to your account (***istan@gmail.com). This order was made on 7/November and shipped 2 days later on the 9th. For this order 'EconomyExpress' shipping method was chosen, with a promised delivery between 4-7 business days (= 5-10 consecutive days). This means you can except to receive this package by the 19th November the latest Tracking Information: https://www.royalmail.com/track-your-item#/tracking-results/GV560992050GB We have send you an email (ticket # 21915107) with further details. Please feel free to respond if you have any questions or doubts. We hope you will enjoy your weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“I wish I could give 0 rate the worst ever to buy please don't buy from them nothing is like throwing you money. I received wrong size after very complicated returns i send it back with my expenses but never refund it I lost my money”

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Posted 4 years ago

“They’ve got my money and I’ve no goods yet. I can’t get in touch with them their site will not recognise my details. Cannot ring them no phone number. What a terrible company.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We checked your account, this order was placed under the account "green****g5656@gmail.com". So you can use this account to log into our website to find your order and SUBMIT Ticket to contact Customer Service next time. You may click the "forget password" to reset your personal password if you forgot it. Please refer to the following link to see how to contact Customer Service via submitting Ticket: https://www.lightinthebox.com/r/contact-us.html Your order was shipped via UK Priority Line-Intel-valley on 2020-11-05. The tracking number is GV559759214GB. Delivery normally takes 4-7 business days (=5-10 calendar days). So you shall receive the package before 2020-11-15, which is 10th days of shipping. Please be kindly waiting. Tracking link: https://www3.royalmail.com/track-your-item#/tracking-results/GV559759214GB Online update tracking information: [2020-11-12 02:41 Your item has reached Preston MC and will now be sent to your local delivery office] To reduce your concern, I had conducted new Ticket ID =21905331 in our ticket center for your order. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. Thank you for your cooperation.

Posted 4 years ago

“Dishonest and misleading advertisement, scammers, avoid.”

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Posted 4 years ago

Dear customer, we are sorry that you were unsatisfied with us. We do really want to help you but we get confused. Could you please advise us more details of your problem, so we can check and solve problem in timely manner? Thank you for your understanding in advance.

Posted 4 years ago

“Terrible company with terrible business practices and terrible customer service. I ordered several products larger than I thought necessary to be sure it would fit. But when they arrived, they were all far too small. When I reached out to request an exchange for a different size, they rudely refused. Horrible company, terrible customer service, terrible business practices. Run, don't walk, away from this company as fast as you can. You've been warned.”

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Posted 4 years ago

Dear customer, We are sorry to hear that you want to return some items you bought. Please be noted we could not accept your return request because your order has passed the 7-day warranty. And your cosplay corset belongs to the Category "Cosplay & Costumes". Based on our policy, the return for non-quality reasons is not accepted to this category. You may refer to the link below for more information of our return policy: https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0 We regret to find that you might not check our policy carefully. However, as we standard for the customer's satisfaction, we would like to provide a Special offer for your case. Our supervisor had conducted new Ticket ID =21898313 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.

Posted 4 years ago

“Would not recommend. Still have not shipped my item and it’s been 10 days. I realize there’s a processing time of 1-4 days but it’s been over 10. Upon trying to contact, I have not been contacted back. Have made two tickets which take “1-2 days” to be responded to and I have not been contacted. Very disappointed as it was a gift and it will not be received on time.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We've checked and regret to tell you that your order was delayed due to the unexpected high demand of the products. We apologize for the inconvenience caused. We have contacted our supplier and asked them to prioritize your order. So would you please consider to keep this order a few more days? To show our apology, we'd like to apply for a compensation for you to wait for this order. Is that fine with you? I had conducted new Ticket ID =21898255 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“extremely poor quality goods, and very difficult to return. Very little returns information took days to get info on how to return, very complicated and requires sending goods back to an address in China at your own expense. Decided to cut my losses and not throw good money after bad by the cost of return was almost the value of the goods! Put frock in kids dressing up box, all it was good for!! wish I could have given it 0 stars.”

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Posted 4 years ago

“I bought 2 paintings from this website. I didn't like them, because they were different from the advertised products. However, the customer service refund the amount and resolved the problem in a professional way.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I will help you resolve the problem with the greatest effort. We'd like to help you return the 2 paintings back for a full refund at our expense. We did not want to bring you so much troubles. But we indeed could not accept a package returned by Expedited shipping (such as DHL). According to our experience, the package returned by the Expedited shipping will finally be held by the Customs, instead of delivering to us. This is why we need you to return the order via the post office and remark it as gift. Hope you understand it. However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21891990 in our ticket center and will provide a new Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let me know if you would like to accept it. Thank you for your cooperation.

Posted 4 years ago

“Take money, then you wait couple months to get your t-shirt. Negative. Dont recomend.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We've checked and regret to find that your order was delayed due to the unexpected high demand of the Yellow shirt. It is one of the most popular products on our website. We apologize for the inconvenience caused. We have contacted our supplier and asked them to prioritize your order. So would you please consider to wait for this order a few more days? I'd like to apply for a refund of shipping fee for you as compensation. Would you like to accept it? I had conducted new Ticket ID =21891929 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Beware of size. Quality is fine, but I always wear a medium and these were so small I could not even pull over my legs. When I tried to return, they would not provide provide a return label or credit and their response was "may we suggest that you keep the item, to give it to a friend/family member". After pushing for a refund/credit, they offered a 30% refund on the product, not total cost or I could arrange and pay to ship it back to China. So understand SIZE DOES NOT match American typical sizes and their is no returns.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are sorry for the pants are not fit. Please be advised we are a company serving customers all over the world. So our clothes can't be sold in US sizes only. In order to help customers pick the correct sizes for clothes, we provide the size chart with detailed measurements on each product page. We need your cooperation to measure yourself first and refer to the size chart to decide which size to take. If you just pick normal size without refer to the measurements, the clothes are always go small. We appreciate your kind understanding in advance. However, I can fully understand your disappointment. As I truly value you as our customer and do really want to make you feel happy, I had conducted new Ticket ID =21891649 in our ticket center and will apply for a better Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews