LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,134 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of clothing in all sizes. Materials are true to description and fit I also true. Quick delivery and tracking available with lots of updates I you download the app.”

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Posted 1 year ago

“Prompt delivery and great products. Highly recommend”

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Posted 1 year ago

“Lovely products”

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Posted 1 year ago

“Good quality, decently priced clothing, from a company which communicates well and ensures customers are kept aware of their purchases and delivery progress.”

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Posted 1 year ago

“All good so far”

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Posted 1 year ago

“Excellent website, very satisfied with my purchase”

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Posted 1 year ago

“I am very pleased with several recent purchases . These include shirts, trousers and watches. I would highly recommend and will be continuing to shop with Light in the box.”

LightInTheBox 5 star review on 29th August 2023

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Posted 1 year ago

“I am really happy my t shirts came and are lose fitting with plenty of room and also soft on the skin, I will be ordering very soon for more things, thank you, 5 stars.”

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Posted 1 year ago

“Very happy with my purchase”

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Posted 1 year ago

“perfect, value.”

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Posted 1 year ago

“This is a good company to engage with as they are always responsive. Most the products have been superb for the intended purpose. The only issue with size discrepancy was dealt with professionally and kindly.”

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Posted 1 year ago

“This company has a wide range of products of the highest quality, there website is very easy to navigate and the ordering is very straightforward, well worth the time to have a look at the site, goods are of high quality and reasonably priced, highly recommend.”

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Posted 1 year ago

“Lightinthebox has a great range of competitively priced gear, which is promptly despatched, and also with very efficient Customer Service.”

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Posted 1 year ago

“The creative designs you can offer are excellent and I have not seen them elsewhere. The quality of the garments is lovely and delivery is always on time. Thank you for your wonderful website and all you offer.”

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Posted 1 year ago

“Lovely cushion covers”

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Posted 1 year ago

“Very good,brilliant website and great value”

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Posted 1 year ago

“Will not accept returns to the return address on the label! Garment was too big Wanted a full explanation, photos etc and returned to China! The garment has been returned, no refund”

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Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101480751 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Excellent ordering process and delivery service.”

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Posted 1 year ago

“Nice boots”

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Posted 1 year ago

“Lightinthebox are brilliant website to shop with and their delivery service is very fast would highly recommend.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,134 reviews