LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“This is great place to find devices for all uses and amazing clothing from all different aesthics that you sure to enjoy as I do. Best place with terrific award systems. Go download the app or check out the website.”

Helpful Report

Posted 2 years ago

“Very happy with my purchases. Good quality and original designs. Shipping took longer than expected but to be fair deliveries have been delayed our end due to postal strikes. Would buy again from light in the box.”

Helpful Report

Posted 2 years ago

“Product quality is very bad, product looks nothing like photos, very slow to deliver, very disappointed”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27763261 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Their Christmas T-shirts are amazing! Great designs and excellent quality which surprised me as they aren't expensive. I'll keep checking in!”

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Posted 2 years ago

“I placed my order on the 15th of November, it wasn't dispatched until the 26th. I emailed you at the beginning of December asking where my purchase was as you claimed at the time of purchase that the expected arrival should be 2 weeks. You claimed that it was the uk postal strikes were to blame even though it hadn't arrived in the UK. It eventually arrived on the 15th of December. 32 days for delivery is terrible. It had nothing to do with any strike as according to the tracking it took two days to be arrive once they received it.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27763090 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“The dress is beautiful but the size is a bit on the small size, a clingy fit.”

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Posted 2 years ago

“I recommend this site for interesting, stylish and different products. The delivery service is also very good.”

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Posted 2 years ago

“Reasonably priced - good value - excellent choice - efficient delivery.”

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Posted 2 years ago

“Excellent after sales service and extremely polite response to any questions. Thank you”

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Posted 2 years ago

“Your service is effective and efficient. Keep up the good work please.”

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Posted 2 years ago

“All the information given whilst processing and received by post office.Also a email confirmation of deivery”

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Posted 2 years ago

“Really easy site to use and a good selection of items”

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Posted 2 years ago

“My only criticism is it took longer and wasn't able to wear for the occasion I bought it for”

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Posted 2 years ago

“5 ot of 5 Quality is exellent as well as price worth the wait of it arriving”

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Posted 2 years ago

“Lightinthdbox very cheap items, wide range of items great”

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Posted 2 years ago

“Please find attached signed proof of delivery for returned item Please now honour your customer services obligation and process my full refund of 24.00 GBP as soon as possible Thank you”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27708645 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“The tops I purchased fitted well, the material is good quality, quick and easy site to use,good prices.”

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Posted 2 years ago

“I was pleased with the items I purchased but the delivery took over 3weeks to arrive.”

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Posted 2 years ago

“Exactly what I wanted, fitted to perfection”

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Posted 2 years ago

“Takes a long time to receive your order. Cycling gear is always worth waiting for. Clothes can be a bit hit and miss but generally good.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,099 reviews