LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“good shopping experience with discounts and also quality products”

Helpful Report

Posted 3 years ago

“I have now asked you to unsubscribe me three or four times. Get on with it. I will not even consider buying anything more from LightinTheBox until these promos stop.”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. if you need to unsubscribe: here is the link 1) for lightinthebox, please go " https://gw.lightinthebox.com/index.php?main_page=email_subscriptions&prm=1.29.156.0" 2)for miniinthebox.com pelase go" https://www.miniinthebox.com/index.php?main_page=email_subscriptions&prm=2.17.156.0" Please note: it may take up to 48 hours for these changes to be applied. We appreciate your patience while we update your preferences.

Posted 3 years ago

“ordered a phone case for my partner and this was perfect with enough card slots and a magnetic back, quick delivery too, would recommend and will use again.”

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Posted 3 years ago

“The designs are delightful! But... The guide to sizes is insufficient S M L need measurements too - I bought 3 items in Medium: One is spacious, one is a good fit One is skin tight and not wearable for me, being 6 inches less wide!”

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Posted 3 years ago

“Absolutely beautiful items.”

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Posted 3 years ago

“I am very impressed with the range of outdoor clothing, especially waterproof winter walking trousers which I have purchased. They arrived in good time, considering the distance/shipping. I am really pleased with them, great quality, warm & comfortable and have ordered some summer walking trousers which are on there way!”

Helpful Report

Posted 3 years ago

“I love browsing through LightInTheBox. Some of the products are really good quality at really low prices. Shipping is explained and items usually arrive within the specified timeframe. However, I do not understand the points & rewards system. It seems you can only claim one irrespective of the order value. I'll keep using & see how it goes. Overall, good site & would recommend to friends.”

Helpful Report

Posted 3 years ago

“Customer service gets back to you quickly and the site has a good range of products, I would recommend double checking sizings though as some are difficult to understand (most of the sizing is not uk or us as product are manufactured in China)”

Helpful Report

Posted 3 years ago

“Excellent products excellent shipping to say it coming all the way from.the USA”

LightInTheBox 5 star review on 10th March 2021

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Posted 3 years ago

“Wow, what fantastic on line shop this is, delivery service top notch, merchandise and quality the best, I've not been disappointed in any that ive bought definitely by far the best on line shopping app.”

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Posted 3 years ago

“Brilliant service and excellent quality super value for money”

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Posted 3 years ago

“Sandals excellent real leather hide quality, however shipping 10 days to deliver,found out you can get these on Amazon next day prime delivery for less. After purchase company is sending annoying almost every day sale information ever after clicking on unsubscribe. Paul”

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Posted 3 years ago

“As expect. Very good value for money. Arrived on time”

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Posted 3 years ago

“I received my order weeks after it ha been paid for. The quality was awful. The items were nothing as like what they showed on the photos. I tried to return. The return address is only in China. Needless to say, no refund yet. The customer service replies straight away only to tell you that more procedures need to be done. I shall never use that site again. Totally awful experience.”

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Posted 3 years ago

“Everything was excelent”

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Posted 3 years ago

“Brilliant service and quality item . Monocular was purchased, a very good item”

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Posted 3 years ago

“When I place my order I had no idea that two months later I'd still be waiting on my item. Common practice online of ordering product from China after the order is placed and paid for. I'm hoping this will be the start of the downfall of online shopping so we can return to brick and mortar stores.”

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Posted 3 years ago

“Very well made clothes will definitely be ordering again”

Helpful Report

Posted 3 years ago

“The lights arrived on time and work well. I'm only giving 3 stars as I now get sales emails every day despite unsubscribing each one.”

Helpful Report

Posted 3 years ago

“This is the first time I use this website .... and it was for international shipping ... I paid for this item with the insurances .. after more than one month the status appeared undelivered ..!! after I send alot messages an Emails , the status changed to Derlivered and it delivered to the wrong person and wrong location .... and I put number to call they didn't call or do anything .... my money has been deducted .... I feel sorry for trusting this website ...”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews