LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wouldnt recommend, and will never purchase clothing from this website ever again. Bought 3 cotton dresses, what I received were 3 cheap tacky polyester, badly & shoddily stitched dresses. Reverse of garments had no proper overlock stitching, no proper labels nor sizing, and Looked as if they'd been sewn by an amateur.The Coloures were awfull & design on fabric were terrible, nothing at all like what was depicted in the pictures.I ordered a total of 6 items, 3 pairs of shoes, they were cheaply made as well, but at least they got the sizes correct.Very very disappointed as I had ordered from lihght in the box in 2017 & I got exactly what I ordered. The ballet shoes were very well & neatly made of canvas & swede, The ballet practise shoe I received this time were made of cloth. Makes me wonder if this is the same "light in the box"!!! I:am 75 years old & dont want hassel of having to pay to return the shoes & clothing as i did pay extra for delivery. An utter waste of money.”

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Posted 3 years ago

“I love to shop with you"s. Thank you"s all is good with Lightin the box.thank you all so very much.!!!!”

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Posted 3 years ago

“I'm now awaiting delivery of my third order from this excellent company. Their T-shirts are just my style, which is the reason this is my third order from them. Also their excellent communication and speed of delivery are top rate as well.”

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Posted 3 years ago

“Could be better”

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Posted 3 years ago

“I bought t-shirts for my 2 grandchildren, aged 5 and 9. The sizes were very accurate, communications regarding delivery were excellent. Delivery was speedy. No complaints at all.”

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Posted 3 years ago

“The website offered a good choice and the profit was as described and offered good value for money. Delivery was slightly longer than predicted.”

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Posted 3 years ago

“excellent quality, and perfect fit... will defiantly order another pair and have full confidence to order other products..”

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Posted 3 years ago

“Absolutely brilliant service”

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Posted 3 years ago

“Really good pants.”

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Posted 3 years ago

“Was told item would be delivered within 3 days. Received 10 days later. Too late for what I needed the bag for. No point even trying to return as that would cost more than the item. Be aware you have to return to China at your own expense. An absolute con. Would never never recommend”

Helpful Report

Posted 3 years ago

“Received 2 wigs from Light in the box, which looked nothing like the wigs that were advertised, one actually looked as though it was already worn. There were no tags on either of them. I couldn't use either of them so on the day they arrived, asked for a refund: 1. they sent approximately 9/10 emails asking for photographs, then said they wanted photographs that showed the entire wig, then continued to suggest additional photographs. (stalling tactic) 2. next they offered me 20% of $53.00 and I needed to return the wigs. 3. Long story short - after contacting my card processor to fight the case for me, I returned the wigs - all the way to China (had to photograph the post office custom forms and receipt) which cost me $27.00. They DO NOT PAY FOR RETURN SHIPMENT. 4. Lost $27.00, but one my case for the refund & learned a good lesson. NEVER EVER USE THEM AGAIN!!! unless you have $$ to kiss goodbye.”

LightInTheBox 1 star review on 27th August 2021

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Posted 3 years ago

“I ordered a love heart ashes holder for my niece to put some of her mum’s ashes in.The heart came without the funnel and applicator.I contacted them via message to see what could be done and was totally ignored even though it said I would be contacted within the hour. I had ordered the same item for other members of my family from other sites which came with a card,funnel,applicator,chain to wear it on and a lovely little bag to put it in.In my parcel from this company I received a love heart for the same price. I will never use this company again.”

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Posted 3 years ago

“Worth it for the price, it’s simple and clean, it’s elegant.”

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Posted 3 years ago

“Dresses were very bad quality and when I asked for a refund, they said to keep them and sell them to my friends! I wouldn't do that even if they were being given away. Sent them back, which cost me £21 and I had to provide so much information it was ridiculous. Still not had any response or refund. Avoid this company at all costs....they are, in my opinion, dodgy and unprofessional and should be avoided at all costs.”

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Posted 3 years ago

“Not worth it package never arrived 4 months later”

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Posted 3 years ago

“Poor quality and impossible to return. DONOT WASTE YOUR MONEY”

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Posted 3 years ago

“AVOID< AVOID< AVOID Light in the box. Products are poor quality, customer service is extremely poor. Returns and refunds are impossible. There is nothing good to say about this appalling company. I wish I had never ordered from them. I wish I had read the reviews before I ordered from Light in the Box, their website is amazing, the clothes are cheap however as the cliche goes You Get What You Pay For, in this instance I got two items that were only fit for the recycling bin. Poor quality and if you are not happy with the quality, or fit, then it is up to you to pay the postage costs to China...which will cost far more than your item of clothing will be worth!”

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Posted 3 years ago

“I wish I had read the reviews before I ordered from Light in the Box, their website is amazing, the clothes are cheap however as the cliche goes You Get What You Pay For, in this instance I got an item that was only fit for the recycling bin. Poor quality and if you are not happy with the quality, or fit, then it is up to you to pay the postage costs to China...which will cost far more than your item of clothing will be worth!”

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Posted 3 years ago

“Tried to send my purchases back told me it would cost me too much to return them & I would be better off keeping them even though they do not fit well . I didn’t realise it was to be returned to China 😳”

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Posted 3 years ago

“**Do not order from this company. ***They sent me the wrong size Jacket and when I asked them to send me the correct size or refund me, they declined. They will take your money with to return/ exchange policy.. Do not order from here.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews