LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good,brilliant website and great value”

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Posted 1 year ago

“Will not accept returns to the return address on the label! Garment was too big Wanted a full explanation, photos etc and returned to China! The garment has been returned, no refund”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101480751 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Excellent ordering process and delivery service.”

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Posted 1 year ago

“Nice boots”

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Posted 1 year ago

“Lightinthebox are brilliant website to shop with and their delivery service is very fast would highly recommend.”

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Posted 1 year ago

“The shipping arrived home at a reasonable time, and the selection and prices are really good. As a downside, the colours of some items were as in the pictures. But still worth it.”

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Posted 1 year ago

“Prompt delivery and goods as described Was pleased with service. Unfortunately flexible hose burst after a period of use spanning several months and caused water damage to my home.”

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Posted 1 year ago

“Good company easy to order and constant communication on delivery”

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Posted 1 year ago

“Always doing everything you can to help customer best sight iv shopped at”

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Posted 1 year ago

“I am very happy with all of my purchases great quality and delivered on time”

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Posted 1 year ago

“Very pleased with Delivery and Goods.”

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Posted 1 year ago

“Good quality t shirts fits well,a good price , delivery on time ,bit steep on air fare but that can't be helped but overall very nice”

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Posted 1 year ago

“I recently bought five shirts with the exception of one which didn't suit me. The other four were great and i will enjoy wearing these new shirts when ever i'm going out in the city, Thank you.”

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Posted 1 year ago

“my first experience with LightInTheBox has been 100% positive. couldn't ask for better service or quality”

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Posted 1 year ago

“What could be easier, than buying quality goods at very reasonable prices Light in the Box switched my bargain light on after my first purchase, sit at home, and browse their site, all sizes are accurate and the quality so far has been very good, give them a go you will not regret it...”

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Posted 1 year ago

“Really like all the clothes i have bought so far. Decent quality at very good prices, good service, and good after-sales care! Mac”

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Posted 1 year ago

“they are very easy to order with”

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Posted 1 year ago

“Very good thanks”

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Posted 1 year ago

“Many thanks for all your prompt replies and rapid deliveries that I received so far,the sizes and quality of everything I have ordered has been excellent,I will have no hesitation in doing a lot more business with you in the very near future with the knowledge of an excellent service that should be known to everyone that is thinking of buying from you,thank you, Eddie Smyth.”

LightInTheBox 5 star review on 22nd August 2023

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Posted 1 year ago

“Fantastic products at your fingertips great delivery service and prompt response..👌👌”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews