LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,134 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sales service is exceptional with regular communications regarding the delivery which is always very timely. The product is great value with a superb collection of clothing which are very 'funky'. I would highly recommend this company if you are looking for something a little different.”

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Posted 1 year ago

“Found everything as advertised and delivered when said”

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Posted 1 year ago

“Always pleased with the quality of product and service from lightinthebox.”

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Posted 1 year ago

“Used this site a lot and have never had a problem with delivery or any products. Fantastic service all round at unbelievable prices.thanks”

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Posted 1 year ago

“Good quality at reasonable prices”

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Posted 1 year ago

“Great service and great products. Bought chair covers which were a perfect fit, lovely fabric and design. Brightened up our dining room. Would highly recommend . Products were delivered very quickly - very happy with our purchase and service.”

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Posted 1 year ago

“Ihave given you a 5 star rating because of the followig, a great looking catalogue, ease of ordering & payment & finallya quick response on delivery. Thank you very much. Please bear in mind that this is my opinion because I have had great service & great products & no problems.”

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Posted 1 year ago

“.”

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Posted 1 year ago

“Good quality at a good price”

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Posted 1 year ago

“good value”

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Posted 1 year ago

“I’ve had quite a few dealings with Lighting The Box recently.. and I’ve found the entire process so easy to do.. LITB make it all so simple.. the garments I purchased were top quality and arrived well before the due date.. I have now hesitation using Lightin The Box in future .. many times.. at this stage they know what I like better than I do..”

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Posted 1 year ago

“I have been using Lightln The Box services for a year and a half now. And I really like shopping here.I have never had any problems here, the goods always arrived on time and everything I ordered.There are often discounts here and I really like to buy goods on discounts. In general, this site has earned the trust and attention of customers.”

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Posted 1 year ago

“I have used lightinthebox many times and the service and products are top notch. Quick delivery and clothes were good quality. Sizing is good but they are Chinese sizes so you have to order bigger than your normal size. I have ordered electrical products too and all safe and good quality.”

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Posted 1 year ago

“A large amount of products in one place and all at very competitive prices. Helpful email communication regarding delivery (wait approximately 5 - 7 days) All in all a good experience for me.”

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Posted 1 year ago

“It’s hit and miss really no labels on items is a big negative if buying gifts”

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Posted 1 year ago

“Good service and great quality highly recommended”

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Posted 1 year ago

“A pal of mine bought this through my online website because he doesn't have a computer, and is Blown Away by the quality, and speed of dispatch from overseas. In just over a week out of China, I believe, and he's already wearing his Stunning "Interstellar" T-shirt in green. From my end, the order was Transparent from beginning to end and with the usual Courtesy, with regular pup-dates of transit details and delivery. For Size comparisons, he's normally a medium but having reminded him that he's put on a bit of weight of late, we ordered a Large which fits him nicely and hangs loose with him being around 13st and 5ft 7inches approximately. Delighted, Thank You from us both. Mr. Limpopo, Cornwall, England”

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Posted 1 year ago

“Offers value for money and good customer service. Not to be missed.”

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Posted 1 year ago

“Good web site with accurate description of products. Once on their books regular pop ups of products where interest has been shown.good communication on purchasing with tracking.”

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Posted 1 year ago

“I was more than delighted to discover light in the box. Products àre amazing and prices unbelievable. Ordered goods arrive very quickly. The delivery company are friendly and helpful. I am now a fan and will continue to release the delights of the box.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,134 reviews