LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“this is really awesome and good”

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Posted 3 years ago

“Ordered in Sept 2020 -still have not received goods. Sent round and round on their website. Cannot complain. They have not refunded. They are thieves and liars”

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Posted 3 years ago

“A rubbish con firm, I ordered (men's fleece thick pullover winter jackets hooded) Size ordered 3XL, 53 inch, they sent 3XL LABELED Product, when measured 44 inch product. Very poor response sending me around the houses. Just sent pictures and measurements, but reading other reviews I will be told to give them away as it's not worth the cost of returning (at my expensive) the item. The biggest shame is, the actual product is nice and may fit a small Chinese man, you've been warned”

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Posted 3 years ago

“Do not buy from here - they are based in CHINA! I simply wanted to exchange or have a refund for the leggings I bought but instead they advised me to give them to my friends of family (!!?) as they do not pay for return postage. As they are based in CHINA they said it's not worth the cost of return posting as it costs as much as the refund itself, so basically I wouldn't get any money back! I've never experienced this from any other company. The leggings arent even that great!!”

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Posted 3 years ago

“Absolute rubbish..took an age to arrive. Garment, cat breaking through, top. In ad the top looks quite substantial but in reality its thin cheap material. So very expensive for what it is. Extremely disappointed. Avoid like the plague.”

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Posted 3 years ago

“Was in the process had a cut full of stuff just about to download the app but decided to read the reviews first I read 12 reviews only one of them was good all the rest were horrible pertaining to customer service and shipping and then refunds the answer to everything was a pretty typed same message thing they tell everybody so glad I did not hit the install button but I've spoken to a relative of mine cuz some of the most of the items are absolutely adorable and just going to get somebody closer to home dependable get those items and below this company out of the water working on it”

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Posted 3 years ago

“Shocking quality in dresses spent over 50 euros sorry I didn't give the money to charity. Could hardly give the dresses to charity shop so bad. Never buy from this site sorry I didn't read reviews first!”

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Posted 3 years ago

“communication with updates is off. other than that it’s a good app.”

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Posted 3 years ago

“There aren't words to describe how i feel about this company but SCAM, USELESS, DISGUSTING & THIEVES spring to mind. Ordered a cosplay wig for my grandaughter's birthday a month in advance and seeing the site as well set out with fast delivery times I *stupidly* ordered it from LightInTheBox. Oh how I wish I hadn't. Payment was taken. No parcel. Queried this via email. Got a response saying it would be tracked. They also gave me a tracking number for Royal Mail. Apparently, My name, address and phone number were all wrong so they couldn't deliver it. (How can anyone get ALL those details wrong?) I asked for a refund. NO refund was going to be made due the parcel being abandoned as there was no correct detail given and in their returns T&C the dont have to refund for this reason. SO they take my payment. Someone on their shipment warehouse labelled the package incorrectly and now its my fault. This is a SCAM company. No reputable company would do this. I had to give a one star rating but i give this -1000 star rating. Please save your money AND DO NOT BUY FROM LIGHTINTHEBOX!!!”

Helpful Report

Posted 3 years ago

“Purchased 3 men's shirts on Nov 4, 2020 for $51.33 and received on Nov 17. Items were poorly made and not acceptable. Opened a Return Ticket on Nov 18 and shipped back goods on Nov 20 via USPS to China factory per instructions at my expense for $27.75. Continued on-going follow up for refund. Submitted claims to Paypal and Amex since LightintheBox never responded. Finally On Mar 5, 2021 received email reply from vendor that refund would be issued. On Mar 11 a total of $40.07 was refunded to my Paypal account. $40.07 - $51.33 - $27.75 = $39.01 loss. Vendor reduced refund for their initial S&H and insurance fee. What a terrible seller! I will try to post my negative comments everywhere possible.”

LightInTheBox 1 star review on 12th March 2021

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Posted 3 years ago

“This company needs to be banned Cannot be contacted for refund They took money off my account but did not deliver the dress.”

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Posted 3 years ago

“Goods arrived after a delay in despatch. The suit appears to be of good quality and very good value for money. It fits well, the sizing being as described. Will buy again.”

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Posted 3 years ago

“Extremely poor customer service.”

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Posted 3 years ago

“Ordered £40 worth of stuff and a month after it was meant to arrive it still hasn't. Customer service is an absolute joke, just computer replying not talking to a person. They offered me a refund but I would have to pay more to them and then they would refund me to extra back ( so I would give them money then they would give the same money back). They are a con and a joke”

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Posted 3 years ago

“My jacket should have shipped a week ago. its still pending but payment taken A check of reviews show about 10 in the last month of non arrival, rubbish quality and poor service. warning dont order”

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Posted 3 years ago

“loving the key board that i ordered, the service was brilliant replied with good information. i would recommend for friends.”

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Posted 3 years ago

“The service and range of goods available is excellent. The delivery times are as advertised and prompt. I would recommend this site to all my friends.”

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Posted 3 years ago

“After only one purchase, LightInTheBox appear to be a company you can trust. I ordered True Wireless Earphones from them. The quality is great, the battery charge lasts ages and they were not expensive. Yes, they took about 10 days to arrive, but they were sent from China. Most of all was the communication, they give you regular updates and if you download the APP, you can collect points to exchange for cash towards your next purchase. Absolutely Delighted”

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Posted 3 years ago

“Very impressed by this site and my purchase.”

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Posted 3 years ago

“My order never shipped. lightbox took payment off me nearly 2 months ago and has never posted my order and it's now passed the shipment due date. The customer service is awful and I would recommend NEVER buying from here unless you want to be scammed out of your money. TERRIBLE experience, use any other shop than lightbox, as the service is completely unreliable and unprofessional and you'll be left waiting for weeks and weeks- I'm still waiting for my order with no update as to why it's late. To me it was a lot of money but lightinthebox don't seem to be concerned about processing orders as much as they are about taking your money and then doing nothing to send you your order. Be very careful ordering from here. I buy online all the time off similar websites and never have had such a bad experience. Dodgy selling website. Would not use again and would recommend going somewhere else if you want your order to ever turn up.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews