LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Good quality. Good service. Will definitely buy again.”

Helpful Report

Posted 3 years ago

“The wrong item was shipped and LITB have repeatedly refused to offer full refund and pay the costs of returning the item to China (£21.65). You might as well set fire to your money and purchase from elsewhere.”

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Posted 3 years ago

“So just received a coat I ordered for mens XXL, no tags came with the coat, convenient as it's part of their returns policy to have them. Also it has L on the label in the coat but to be honest it's more like a Childs coat. I'm a 5ft.2 woman size 10 and it doesn't fit me. There are threads hanging out of most seams, awful quality. Complete shambles of a company with returns being to China at my cost... Please read the reviews before as this is not a well known company and to be honest I should have and would never have ordered...”

LightInTheBox 1 star review on 30th November 2021

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Posted 3 years ago

“Sizing all wrong, can't get a full refund, fobbed off by them stating more expensive to return to China, 20% offered to keep rubbish quality. I will never use them again”

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Posted 3 years ago

“I ordered a dress needed for a party tried to call the same day i got to do a exchange. i emailed them several times all i wanted to get a larger size -, asof today have not even heard anything from them on a return anything there is no phone or address to contact them, but they keep emailng trying to get me buy again,sorry not again.”

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Posted 3 years ago

“MENS SIZE CHART IS INCORRECT! I ordered a 2XL shirt which measures 44 inches across chest. The shirt itself measures 44 inches - no room to breathe- it looks like it was painted on. Will never use this company again. They refused to swap them to a bigger size as it was over 7 days since I received the order.”

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Posted 3 years ago

“So..I will start mu story by saying that I got the wrong size of the shoes , broken earings and see through dresses . I contacted them for a refund but I've been told that this is not possible. As their item are coming from China. I WONT BE ABLR TO GET MY MONEY BACK BUT TO KEEP THEM AND GET 25% OF THE ORDER BACK. HOW IS THAT POSSIBLE ? OR EVEN LEGAL ? DID THIS HAOPEN TO ME ONLY ? ARE THERE ANY OTHER PPL IN MY SITUATION? LETS DO SOMETHING ABOUT IT . THIS IS OUTRAGEOUS.”

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Posted 3 years ago

“sizing chart is off and they expect the customer to pay for the return. The expectation is crazy and costly. Word of mouth is the best marketing strategy, unfortunately, it back-fired on their company.”

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Posted 3 years ago

“It has been over a month since I placed my order and 2 weeks past date I was supposed to receive. Stop using the post office to send your product they are the least responsible delivery service. I will never shop here again”

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Posted 3 years ago

“I have been shopping with LITB for several years and every time they have done a cracking job. I do find it difficult not to shop on their more regularly.”

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Posted 3 years ago

“Still i didn't receive my order and it has been 2 months, and refund also they are not doing. Bad customer service and shipping.”

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Posted 3 years ago

“Terrible service, I paid nearly £30 for a wig for Halloween and it arrived 2 weeks after Halloween, I've tried to contact them 3 times about a refund and now they will not do this as they had to pay for the shopping back to their warehouse when it was their mistake! Do not use light in the box, it's terrible quality and terrible customer service!!!!”

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Posted 3 years ago

“Absolutely horrible return policy that is not made clear when ordering. I will never order from this company again.”

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Posted 3 years ago

“I am very please with the everything I purchased from LightInTheBox from shoes, sandals and jewelries . They arrived in good conditions and absolutely gorgeous .”

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Posted 3 years ago

“5 stars I have bought many items from Lightinthebox and found their customer service very good. They always try to help out the best way possible. I like that they have a lot of items you can not find on other web sites and the prices are very good. No complaints about quality the items are all well made even the clothes and tech. The delivery is a bit longer than other sites but that just means you need to buy in advance if you want something for a special occasion. No complaints they are a good company. Thanks”

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Posted 3 years ago

“so far have bought 2 items from lightinthebox and both were delivered as expected and of good quality”

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Posted 3 years ago

“Very happy with your service”

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Posted 3 years ago

“Szukajac sciennej mandali w dyzym rozmiarze natrafilem na ta strone wysylkowa. Jestem bardzo zadowolony z zamowionego towaru. Strona barwna i dobrze czytelna z roznorodna i bardzo duza oferta pod kazdego klienta. Goraco polecam.”

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Posted 3 years ago

“Excellent customer service, resolved issue very quickly. Would definitely use again”

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Posted 3 years ago

“Half of the ordered lights were defunct. Some even STARTED SMOKING AND SPARKING and were obviously a fire hazard. Even after video proof of this I had to send the lights back to China to get a refund. Shipping costs for that are almost as high as the order was.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews