LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fairly new to Light In The Box but impressed by the choice of goods. Only made 2 purchases so far but the service is excellent! Easy to navigate the site and have been kept informed of my order all the way through from ordering to delivery. Will definitely be making further purchased in the future.”

Helpful Report

Posted 1 year ago

“The order came promptly and fitted well, looks like the picture- and has been comfortable to wear.”

Helpful Report

Posted 1 year ago

“excellent fit and quality”

Helpful Report

Posted 1 year ago

“My t-shirt is great, size is true”

LightInTheBox 5 star review on 4th April 2023

Helpful Report

Posted 1 year ago

“I ordered a clock radio which does exactly what it says on the box arrived very quickly in under 10 days”

Helpful Report

Posted 1 year ago

“The products I bought from LightInTheBox are lovely,good quality , I was very pleased , I will do all my shoppings here and I recommend it , they arrived quick enough”

Helpful Report

Posted 1 year ago

“As always a great service & EXCELLENT Quality products.”

Helpful Report

Posted 1 year ago

“I have to say I was very positively suprised as I used similar sites before and quality was no good but wow, am I glad I tried LightintheBox. Amazing quality, super price and amazing delivery speed. Highly recommended.”

Helpful Report

Posted 1 year ago

“Brilliant products Brilliant service Brilliant delivery Thanks guys”

Helpful Report

Posted 1 year ago

“Very good products, good material, shipping would be better if quickened up, however, I understand that customs takes time”

Helpful Report

Posted 1 year ago

“The pictures did not show the dresses as they are. Some did not suit or fit properly. You made it IMPOSSIBLE to get a full refund. Not at all Happy and will not use you again AND I will tell all my friends how bad your customer service is because there is NO customer service. My complaint has now been dealt with by customer service after many e mails this complaint has now been resolved to an idicom of satisfaction.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28541985 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Just received my second order from LightInTheBox and once again I am very happy with my purchases. This time I ordered two cover ups for the beach and they were delivered in a reasonable time and are as illustrated. Once again the finish on the garments is better than I expected considering their cost.”

Helpful Report

Posted 1 year ago

“Amazing 👍 I am so pleased withy purchase and more to receive if they are as good as these one I got I will be over the moon. I will e purchasing from this site again 👍👍👍👍”

Helpful Report

Posted 1 year ago

“Reliable, value for money.”

Helpful Report

Posted 1 year ago

“Extremely difficult to make a return. No return label inside packaging. Or easy to find QR code like most Companies I have used. Website complicated to get around So I was not happy at all”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28503732 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Pretty colourful material but it is a lot thinner than i expected. Its a bit small on fitting ,I ordered a 3xxxl (usually a 18) and was just a bit tight.”

Helpful Report

Posted 1 year ago

“Cloths are great nice fit”

Helpful Report

Posted 1 year ago

“Ordered a western style shirt from LightInTheBox. The shirt was really comfortable, well priced and arrived in good time. LightInTheBox kept me up-to-date with the process from order to dispatch and tracking information. I would definitely shop with them again.”

Helpful Report

Posted 1 year ago

“Very satisfied with the quality of products. Lots of different styles to choose from. Will continue to shop with them.”

Helpful Report

Posted 1 year ago

“Good fit, nice material fits like a gloes, irons well very good overall.”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews