LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the clothes that you have got they are different and lovely due to price rises I will still buy from you as enjoy the clothes as not ventured to other things yet good”

Helpful Report

Posted 2 years ago

“Some minor issues otherwise a fair service”

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Posted 2 years ago

“Hi there, Lightinthebox sells interesting products with good quality and price. Just bear in mind when buying clothes to order bigger size as their size chart is not very accurate.”

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Posted 2 years ago

“It's a great website and anything I've ordered has arrived on time and good quality. Really pleased with my orders”

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Posted 2 years ago

“I purchased 2 dresses recently which never arrived although your tracking info said they had. I am the only resident at my address so they could not have been signed for. I have made this point on numerous attempts to no avail. Unless the dresses turn up I will never use your service again.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28834306 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“All products purchased arrived on time. I am satisfied with the purchased products. I recommend it because it rarely happens that the products come on time. J.S”

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Posted 2 years ago

“5 Excellent keeping me informed and up to date with my purchase and tracking. The item is very good quality, I will be buying from you in the future.”

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Posted 2 years ago

“I am very pleased with all items that I have ordered.”

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Posted 2 years ago

“Great selection to choose from...will be ordering again soon...”

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Posted 2 years ago

“I have been absolutely delighted with the items I have bought from Light-in-the-box. Both the blouse and the dress are a perfect fit and the price of both items was very reasonable. I would be more than happy to make more purchases from this company.”

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Posted 2 years ago

“Very quick and good”

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Posted 2 years ago

“Products are good quality and beautiful”

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Posted 2 years ago

“Extremely happy with my purchase. The phone covers ideal for me and my wife she has one a different colour. Great price, excellent buy”

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Posted 2 years ago

“The dress fits well and looks great and doesn’t crease!”

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Posted 2 years ago

“So pleased I found this site, really lovely clothes. Very different. Cannot believe how inexpensive they are and nice quality.”

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Posted 2 years ago

“Website was easy to navigate. Item was priced reasonably and information on delivery was better than any other company's delivery notices”

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Posted 2 years ago

“Very happy with my purchases the tops are beautiful love shopping here.”

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Posted 2 years ago

“Great quality polo shorts in a large selection of colours and sizes”

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Posted 2 years ago

“Goods purchased very good delivery service updates spot on”

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Posted 2 years ago

“clear and easy to use”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews