LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 5 tops from this place, what a fool i was!!!! they would probably fit a small child. They should not be allowed to fool plus sized women this way. I cant tell people enough to stay far away from this place.”

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Posted 3 years ago

“The item I received was nothing like the picture, I would like to return for full refund”

LightInTheBox 1 star review on 2nd May 2021

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Posted 3 years ago

“Ordered, took the money immediately- order never turned up, no trace of it, never ordered etc. DO NOT touch with a large barge pole -total scam.”

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Posted 3 years ago

“This company is the worst. They failed to deliver the product in good shape. They did not refund or send me a new product. They offered 20% refund to keep the broken lamps. It is a joke. Why would someone keep the product that is not in good shape?”

LightInTheBox 1 star review on 29th April 2021

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Posted 3 years ago

“Worst company I have ever dealt with them I will never order anything again quality is shockingly terrible certainly not worth any money returning unwanted items is impossible getting in touch with anyone from light in the box is impossible so what can you do with a company like this they should be banned from trading I have two items to return and have found it impossible to do”

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Posted 3 years ago

“Lightinthebox stole my painting and now they are making copies of it and selling it as theirs. Never asked my permission or payed any royalties to me. They now owe me over £3000 in royalties! They stole my painting photos from 2014 from Facebook and making cheap copies and they sold over 500 of them on their website. They are stealling intellectual property, ignoring copyrights, and ignoring the letter I sent to them!”

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Posted 3 years ago

“all 5 star reviews are fakes written by their employees,friends or people connected to the company itself under different names please beware”

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Posted 3 years ago

“Very bad if your item do not fit its truff they doint care and will not refund you they try to offer you 10%of your money back no way will never order from them again .”

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Posted 3 years ago

“No you novice, no tags, no return slip, no addresses, 4 sizes too small, cannot find how to return,US Postal Service said I would pay $20 min for shipping and may not ever get a credit. Would have no dress and fees and cost I paid! This is a rip off. They took approx.$200 and I have a rag I cannot wear. DO NOT BUY from Lightinthebox”

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Posted 3 years ago

“No ticket on dress, no returns label. Badly made, impossible to wear. Can’t return. No customer service. Additionally, no invoice.”

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Posted 3 years ago

“Worst products.”

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Posted 3 years ago

“As a committed cat-lover, I find that the collection in LightInTheBox is almost too good to be true - so comprehensive that making a final choice before ordering is a phenomenally difficult task! As someone who always, without exception, wears feline tops, I thoroughly recommend LightInTheBox for the best collection ever. I'll be back!”

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Posted 3 years ago

“Item very good could have been bigger 4x instead of 3x but that's the largest they had probably had a run or sold out on the larger size purchased one a month or so ago and sizes went to 5x went on to the same shirt but only went to 3x largest size very good very pleased”

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Posted 3 years ago

“i have ordered many things from lightinthebox and every one has been exellent i would recomend this website to anybody i have never had to send anything back ever all the items i have ordered ,have been exactly as the photographs shown i am very happy to know whatever i order i will like even the sizes have been exactly right thank you lightinthebox jennifer B”

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Posted 3 years ago

“I've had a few orders now and I'm very happy with the quality the only thing letting it down is how long I have to wait for it but other than that all good and I will keep coming back.”

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Posted 3 years ago

“I have ordered several of these items and find they are good quality i fix them to a piece of wood and use them as a back drop like in the theatre with these times i am able to hang them in my carport and make the place look good as a place to eat or drink excellent quality and dont be put off by the charges”

LightInTheBox 5 star review on 27th April 2021

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Posted 3 years ago

“Very Good and all your orders made my family happier ecspecially my husband. Thank you Eve”

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Posted 3 years ago

“My son loves his presents and i love the price.”

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Posted 3 years ago

“Brilliant graphics . Material light and airy. Grandson ver pleased. Have ordered another different shirt.”

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Posted 3 years ago

“Im happy customer”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews