LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,085 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Efficient and accurate description.”

Helpful Report

Posted 10 months ago

“I have not been disappointed with any item that I have chosen and I am very impressed with the information as regards the journey of the package .”

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Posted 10 months ago

“Fast shipping and items purchased are of excellent quality.”

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Posted 10 months ago

“Really Nice fitting tops at a very reasonable price I'm very happy with the service”

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Posted 10 months ago

“excellent site easy to navigate and the prices of goods are amazing. also checkout is easy too with paypal as a choice of payment. delivery is prompt so overall it is worth loking at.”

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Posted 10 months ago

“lightinthebox is Ai 10 out of ten”

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Posted 10 months ago

“I'm delighted to have found this Company! Every item I've purchased from the onset has proved to be of great value to us. We've NEVER had a reason to complain. Quality, Value and Timely delivery have been EXCEPTIONAL. I definitely will continue to signpost my friends to LightInTheBox +++++”

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Posted 10 months ago

“Good quality items, and super quick shipping to the UK.”

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Posted 10 months ago

“I have never had a bad experience with my orders and they fit fine”

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Posted 10 months ago

“good items well priced great selection”

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Posted 10 months ago

“My purchase of Red boots, was a perfect fit and colour was just great. Delivery was on time.”

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Posted 10 months ago

“Long wait for delivery - maybe because it was December Very long drawn out returns procedure.”

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Posted 10 months ago

“Products have all been perfect delivered quite promptly all in all very pleased 😀 and have ordered again”

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Posted 10 months ago

“Excellent quality product delivered on time at a reasonable price.”

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Posted 10 months ago

“ALL ITEMS I HAVE HAD FROM THIS COMPANY HAVE BEEN AS DESCRIBED ON THE WEBSITE, GOOD QUALITY AND NICELY PRICED”

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Posted 11 months ago

“I have always found LightInTheBox service of a very high standard, they have a large selection to choose from. Ordering is very easy, delivery service always prompt, the quality of all the variety of things I have ordered is excellent from my experience. There is a wide range of colours so you can put a whole outfit together and have it match perfectly, which I have done recently. They deserve the 5 stars every time.”

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Posted 11 months ago

“Quickly delivered and good quality although postage was a bit expensive”

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Posted 11 months ago

“Good quality garments that arrive in a timely manner”

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Posted 11 months ago

“I've brought a good few items from LITB and all very good quality. I would suggest this site to anyone, you get what you pay for and is cheaper than most shops.”

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Posted 11 months ago

“yes very pleased with the purchase i made of a ring it went well it was delivered on time good price good quality really like it thanks”

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Posted 11 months ago

LightInTheBox is rated 3.8 based on 9,085 reviews