LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,093 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The goods I ordered were unsuitable. Light in the Box provided an easy solution to the slightly difficult process of returning them. Good customer service from this company. Thankyou.”

Helpful Report

Posted 11 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102334514 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 11 months ago

“Light In The Box Is An Excellent Website I Have Purchased Clothes Of High Quality From Them I Shall Continue To Do So”

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Posted 11 months ago

“Found the ordering process easy and efficient. The delivery time is prompt. The Goods ordered were of good quality. I will use Light in the Box again and am happy to recommend them.”

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Posted 11 months ago

“Even if buy clothes or shoes is always good quality and true size !”

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Posted 11 months ago

“Their products are very good quality. My son has purchased a few items from them and I ordered for the first time at Christmas. I am very pleased with the t-shirt I bought.”

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Posted 11 months ago

“great site, quick delivery and items were perfect. would definetely use again.”

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Posted 11 months ago

“It was the first time that I have used Lightinthebox but I wish I had found this sooner. The prices and offers are amazing and the delivery was quicker than I expected. My first order was for two sweatshirts and the quality was better than expected so I will be purchasing more goods in the future. Definitely recommended.”

Helpful Report

Posted 11 months ago

“This company is so easy to deal with. Their products are clearly illustrated with simple narrative about the products features and the pricing clearly indicated Acknowledgement is sent after order is placed and regular updates on order progression advise I have used LightinTheBox on a number of occasions without any problems whatsoever and would recommend anyone to use them John Humphrey”

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Posted 11 months ago

“Efficient and accurate description.”

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Posted 11 months ago

“I have not been disappointed with any item that I have chosen and I am very impressed with the information as regards the journey of the package .”

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Posted 11 months ago

“Fast shipping and items purchased are of excellent quality.”

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Posted 11 months ago

“Really Nice fitting tops at a very reasonable price I'm very happy with the service”

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Posted 11 months ago

“excellent site easy to navigate and the prices of goods are amazing. also checkout is easy too with paypal as a choice of payment. delivery is prompt so overall it is worth loking at.”

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Posted 1 year ago

“lightinthebox is Ai 10 out of ten”

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Posted 1 year ago

“I'm delighted to have found this Company! Every item I've purchased from the onset has proved to be of great value to us. We've NEVER had a reason to complain. Quality, Value and Timely delivery have been EXCEPTIONAL. I definitely will continue to signpost my friends to LightInTheBox +++++”

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Posted 1 year ago

“Good quality items, and super quick shipping to the UK.”

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Posted 1 year ago

“I have never had a bad experience with my orders and they fit fine”

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Posted 1 year ago

“good items well priced great selection”

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Posted 1 year ago

“My purchase of Red boots, was a perfect fit and colour was just great. Delivery was on time.”

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Posted 1 year ago

“Long wait for delivery - maybe because it was December Very long drawn out returns procedure.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,093 reviews