LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the product and it arrived in good time.”

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Posted 4 years ago

“Les produits correspondent aux commandes, mais il faut faire attention aux tailles prendre une taille au dessus... pour les délais de livraison il fait s'armer de patience, compter au moins 6 semaines.”

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Posted 4 years ago

“Order shipped on November 25 and not received yet as at January 20. That’s almost 2 months. The apps tracking features does not work. Client service responses don’t help. Requested for a refund and customer service just ask me to be patient!!!”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. We will take full responsibility of the shipping delay. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22678843 in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I'm waiting 2 months already for a package that was supposed to arrive in a week. They said it was delivered, but I never received it. DON'T BUY FROM THIS COMPANY!!!”

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Posted 4 years ago

“I really like the app and products”

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Posted 4 years ago

“I read bad comments about it being a scam so I was scared, but my purchase arrived before what I expected and exactly what I asked for Thanks!”

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Posted 4 years ago

“Good site for online shopping. Prices are great. Quality is good.”

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Posted 4 years ago

“I really is such a good shopping website I loved my purchase✌😗”

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Posted 4 years ago

“I have purchased several items from LightinTheBox and have been very pleased with all. Happy with the quality and fit.”

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Posted 4 years ago

“It's very good. Delivery could be faster”

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Posted 4 years ago

“Good stuff! Good prices and you earn rewards too. Addicted to the app”

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Posted 4 years ago

“LightInTheBox has a wide range of products and really good customer service.”

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Posted 4 years ago

“Excellent company”

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Posted 4 years ago

“Products and prices good. Resolution of error not bad but lengthy process. Best response from link in messenger. Overall quite good site.”

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Posted 4 years ago

“Really good good place to buy tracksuits and very understanding and kind”

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Posted 4 years ago

“Fast delivery great item will buy again”

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Posted 4 years ago

“Scam artists who try to silence anyone warning ⚠️ I ordered a phone case from these scam artists. They sent the wrong case in the wrong colour and it was very late. First time I contacted them I was told it was my fault, second time they ignored me. Opened a PayPal case, was offered a refund IF I PAID postage to CHINA! Not bloody likely! Anyway I provided proof and spoke to PayPal twice and won the case. Left several reviews on sites like this one so other people were warned what this company is really like. Trustpilot then contacted me saying that LightintheBox wanted the review taken down as they didn’t believe it was genuine, unfortunately for them I screenshot everything because they don’t provide email confirmation and I have photos plus the PayPal evidence I provided. LightintheBox your a disgrace and treat your customers terribly, trying to cheat people’s hard earned money from them in these times! So learn from my mistake, look at most of Trustpilot’s reviews that show this story has happened multiple times before, then take a look at the good reviews and wonder if their genuine, I bet half of them aren’t!”

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Posted 4 years ago

“Light In The Box is the best platform for shopping. They are really amazing and so sincere. their service, price, delivery are always perfect. thank you.”

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Posted 4 years ago

“I have known this for a long time and never have I been disappointed when shopping with them. Their products are of the best quality at reasonable prices. I have always enjoyed their fast delivery and their customer service is satisfying. Thank you #LightInTheBox!!”

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Posted 4 years ago

“They are a very good alternative when buying online, good delivery times and good quality products”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews