LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company needs reporting to trading standards. The item received are like rags not what is advertised. Spent a lot of money on holiday clothes and well should have thrown it in the bin. Asked for a full refund but no response it is a scam don’t order from them … Very unhappy”

Helpful Report

Posted 2 years ago

“Very poor quality garment looking nothing like the photograph. No viable returns policy. Do not buy from this company.”

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Posted 2 years ago

“Terrible terrible Shoddy products, lies on website saying can return to UK. Rubbish customer Save yourself money, effort and buy something decent from somewhere else Avoid Avoid”

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Posted 2 years ago

“The Same as everyone else! you are just a rip off!!”

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Posted 2 years ago

“I ordered 2 summer dresses, that looked amazing. I was so disappointed when they arrived. They are very cheap looking garments, no labelling or proper sizing.”

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Posted 2 years ago

“Items were exactly as shown, good quality fabric, great fit.superb quality.”

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Posted 2 years ago

“Avoid this company especially if you aren't happy with the items and want them returned. They have a customer response to this but it's a rip off and not a solution. All items have to be returned to China, which you, the customer have to pay for and this means it may cost more than the item itself. Plus returns can take months to process. In these cash strapped times please don't be taken in, they're not a customer friendly company.”

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Posted 2 years ago

“I have made a few purchases and have been happy with the price and quality of everything, You will wait on delivery so make sure you order in plenty of time.”

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Posted 2 years ago

“Easy to use app, lots of good quality products, lots of variety, been happy so far, delivery good as stated.”

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Posted 2 years ago

“Great service and fitted perfectly will be ordering again”

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Posted 2 years ago

“good product arrived on time .. Thank you”

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Posted 2 years ago

“Always delighted by any clothing I have purchased.”

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Posted 2 years ago

“use caution with sizes”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26001565, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Not impressed with returning items and the % offered, it is shameful bordering on being a RIP Off. I will have to pay but will know better next time.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26001543, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“I've ordered 1 item so far, which turns out a little small but I'm happy to try again as there's so much choice here! There's an outfit for every occasion, be it formal or a little more casual. All the items look lovely! I'm filling up my wish list nicely too! Easy to use user friendly website too.”

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Posted 2 years ago

“Absolute scammers, beware once you've parted with ur money you'll be ignored”

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Posted 2 years ago

“Good quality and value for money and unlike some other online retailers they are as they look on the photos”

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Posted 2 years ago

“I ordered this dress to wear to a wedding: https://www.lightinthebox.com/de/p/a-linie-v-ausschnitt-knie-laenge-tuell-brautjungfernkleid-mit-plissee-durch-lan-ting-express_p7694983.html?_ga=2.170599712.1669685572.1653381640-1212037561.1653381640 Apart from a big delay in receiving the dress the quality of the dress is leaving things to be desired. The top of the dress is done well and nicely worked, however the skirt is nothing like it was shown in the product image. I could ignore this if it was worked nicely, however the skirt really does not look nice, is worked rather flimsily, and also seemingly with the wrong/not enough fabric. Not a fabulous purchase I'm afraid.”

LightInTheBox 2 star review on 24th May 2022

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Posted 2 years ago

“Refund and Exchange Policy is Nonexistent. This is the second time I’m ordering from LightInTheBox and the service is absolutely outrageous. I ordered a second time from them so that they redeem themselves but even worse.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26001510, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Simply the best love the dress the material is fantastic thank u so much forbthe quick delivery would not hesitate to buy again xx thank you so much xx”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews