LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the best shopping company I have ever seen before. I liked the way they give discounts on products and I liked the way they give time, greeting. I am really happy and satisfied with their products. This company has the best quality products. Thank you so much for giving an opportunity to be a part of the customer.”

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Posted 2 years ago

“The order came promptly and professionally packaged, thanks light in the box”

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Posted 2 years ago

“This is a very good platform for online shopping. There are highly quality products in minimum rate.”

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Posted 2 years ago

“This is a good service .i recommend this.they have good deliver service .i orderd my parcel and i got it .i recommend it”

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Posted 2 years ago

“I had a great experience shopping with your very beautiful looking store, and good prices and very good call centre , thank you for this professional”

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Posted 2 years ago

“One of the best sites ever to buy safely and easily and delivery is good, thank you”

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Posted 2 years ago

“its look very nice, what a great project, i love this”

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Posted 2 years ago

“I recommend this online store.please see thier website www.lightinthebox.com.i always recommend”

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Posted 2 years ago

“its great.. i realy love it..”

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Posted 2 years ago

“Best online shopping website”

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Posted 2 years ago

“If there would be 0 starts, this would be the stars this company would deserve. They FRAUDED me!!! They took my money, didn´t delivered any product since November 2021 and they don´t even want to refund me!! Their reason not to refund me is that they sent the products, but I never received them!! They even didn´t sent me an email mentioning the delivery or if I should pick them up from the post office or someone from the carrier to contact me! No one did it and my money is lost because of them! I am still expecting to receive my money back! WORST EXPERIENCE EVER! DON´T BUY FROM THEM! WORST CUSTOMER SERVICE SUPPORT! THEY ALWAYS CLOSE MY TICKETS WHEN I AM ASKING MY MONEY BACK”

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Posted 2 years ago

“ABSOLUTELY DISGRACEFUL SERVICE!!!!! NEVER BUY FROM THEM. GET A CHARGEBANK DONE BY YOUR BANK AS THE GOODS ARE NOT QS THEYRE DESCRIBED. WORST COMPANY EVER!!!”

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Posted 2 years ago

“individual style, helpful company to deal with”

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Posted 2 years ago

“Ordered XXL cycling shirt and received XXXL Am unable to access exchange page as web site keeps shutting down Very poor”

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Posted 2 years ago

“I ordered a dress for my daughters wedding. In the description it said ships in 7-10 days. No where does it say takes 6 weeks of processing. Had to send a message a week before the wedding and finally received today. Absolutely not the size I ordered. 3 days before the wedding! $200 wasted! They will not take the dress back because they said it was a ‘special order’. DO NOT ORDER FROM THIS COMPANY!!”

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Posted 2 years ago

“Please do not buy from this company they send the wrong size and hand write in the size you ordered! Total rip-off! Also very cheaply made! Don’t waste your money mark my word you will be disappointed”

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Posted 2 years ago

“Tried LightInTheBox for clothes for a trip last May, 2021. Could not use most of the items due to poor quality. Biggest complaint was use of cheap fabric, comparable to Halloween costume fabric, and other quality issues. Communicated dissatisfaction to customer service. Received two replies dissuading me from returning, and suggesting I should instead try selling the items on my own or giving the items to charity. I chose to return, despite the $75 shipping charge back to China, for a net refund of $75. I followed their instructions precisely. Weeks, then months passed - no credit. I attempted communicating via their website to no avail. In December, I sent an email to the same contact from May, which was answered with "ticket closed/couldn't receive incoming messages...Sincerely System Notification." Today, 10 months later, that packaged was returned to me :( Wow!... Nope. I do not recommend use of this online retailer.”

LightInTheBox 1 star review on 2nd March 2022

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Posted 2 years ago

“first time shopping with Lightin the box i all i can say is very well done on every count, could not fault in any way”

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Posted 2 years ago

“Hi got your sofa covers in green fabulous transformation of my two sofas”

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Posted 2 years ago

“I collect my order I AM VERY VERY HAPPY THANKS”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews