LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“This is a great platform. I would recommend anybody who wants to buy products online. Their delivery is on point and their customer service is quite satisfactory. I appreciate the services they offer. Couldn't ask for any better platform. Kudos guys. This is the best online shopping platform. Thank you so much for this.”

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Posted 4 years ago

“When i heard about LightInTheBox while looking for an anniversary gift for my brother. He said i should get from LightlnTheBox, but i didn't know how smoot and easy it is. Since today we've been shoping from LightlnTheBox. If you are looking to shop online go to LightInTheBox, you will be pleased.”

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Posted 4 years ago

“This is one of the great experiences in my life in terms of shopping online, lightinthebox has made shopping so easy, sweet, and smooth in terms of delivery customer services and good access to the website. To be sincere this is my first time of getting my delivery so soon. Thanks lightinthebox.”

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Posted 4 years ago

“Wow, lightinthebox has made me so so happy and glad, I have been shopping online for a very long time now but I've never come across a platform that make shopping so easy and smooth in my life. It was a great experiences.”

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Posted 4 years ago

“I have been shopping online for a very long time now and I have never been happy with this they deliver good on time and their goods are much more affordable you should try it”

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Posted 4 years ago

“Shouldn't be allowed to sell! Stay away! I will never use this company neither with I recommend to anyone. They will be told stay away! I bought a coat for dog walking for the winter. I orderd a XL size which i measured to get the correct size. To receive it to find its tiny and the arms are half way up my arms! I got my daughter to try it for size and wouldn't fit her who is a size 6 to 8 uk size! So hard to try send it back and cost way to much to send it back!”

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Posted 4 years ago

“Light in the box is extremely superb. I was a bit scared at first but on delivery I was so happy. The delivery was on time and I enjoyed the customer service. I would definitely recommend.”

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Posted 4 years ago

“I came across LightInTheBox while looking for an anniversary gift for my girlfriend. I was skeptical at first, but after the look on her face when she got the gift delivered to her...I just love you guys. Since then we have shopped a few more times and it's among the best online stores we know and love to shop at. If you are looking to shop online go to LightInTheBox.”

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Posted 4 years ago

“I had a few questions about their products and they were quick to respond to me. I love ❤️ their support. Thank you so much Heather. They are now our go to site for me and my girlfriend. She loved her gift so much”

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Posted 4 years ago

“I personally am happy to inform anyone who will use lightinthebox that it's the right place have experienced the best customer service of good quality ,talking of their prices very affordable and friendly. They also do timely deliveries and we'll packaged to their customers I so much recommend this platform as it's satisfactory........on returns and refunds they are so professional and customer friendly please try it and I promise no regrets at all”

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Posted 4 years ago

“Nice work keep it up!”

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Posted 4 years ago

“I liked them because they have a quality products, quality website and a nice price’s That’s why I liked them thanks Lightinthebox.”

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Posted 4 years ago

“I which I had known LightInTheBox long time ago. I struggle many times in hands of online shoppings i thought they were all the same but since my friend referred me to LightInTheBox everything changed.”

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Posted 4 years ago

“So recently i did not know anything about shopping online, all of what i had kept in my mind was that these sites were scams!! untill one day as i was scrolling through my instagram...i saw this thing called 'lightinthebox'..so i just decided to ignore it...then a few days my cousin came to my house ...and he aslo told me about lightinthebox...i never gave it any interest at first...untill my cousin ordered some clothes there..it was around night time 9pm..the next day early in the morningam hearing a knock at my door ...of the delivered clothes from lightinthebox...i was really shocked of how fast they were delivering their customers....ad also how afordable their prices were so affordable so i gave it a try...till then llightinthebox has been my favorite online shopping site”

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Posted 4 years ago

“lightlnTheBox offers excellent services....they know how to put a smile on your face.....I have never really been interested in shopping bcos others companies take time but lightlnThebox delivered mine on time....keep up the good work”

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Posted 4 years ago

“LightInTheBox offers excellent and extremely affordable services. Their delivery is very efficient and l received my product a day earlier. I am satisfied by the company's services and would definitely recommend it to my friends. keep up the good work”

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Posted 4 years ago

“LightinTheBox offers nice service, make online shoping very esay and you guys are doing a great job thanks for your service”

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Posted 4 years ago

“shopping online is challenging for certain people. Particularly, I was afraid to shop online, got encouragement from a friend and ordered a necklace online at LightInTheBox and received the order on time. I was very satisfied”