LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“It is just what I needed, service and attention meeting all expectations, quality and innovation”

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Posted 4 years ago

“The delivery was really fast and the customer service was good. Items were safely received. I would recommend this”

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Posted 4 years ago

“Happy to say this website is good and trusted for shopping online. The cheap product and quality are good. Delivery is fast in time.”

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Posted 4 years ago

“It's a great online shopping site. It gives me a lot of satisfaction to use the site. The price of his products is very good value and the response from the customers is very caring and warm. The quality of the product is also good, so I recommend you to order the product from this online shopping.”

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Posted 4 years ago

“I actually found out about this company from my friend and he recommended them for me. Since when I have been using them I haven't really encountered any problems apart from the fact that some of their delivery take long some times”

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Posted 4 years ago

“I ordered 20 items ( shirts and shorts) which looked good in the photos. ( paid around $300 AUD) When they finally got to me I realized they would even sell these in chines as the material was so good items. I asked for a another product- after much hassle they said because i asked 2 weeks late they can only refund 190 AUD or they can give me a 50 voucher and I can sell the items myself. which i responded i want to sell good quality items to potential buyers. and now after 1 1/2 months they said they have received it ( after i followed up ) they said they will credit me and...if i want to it it takes another key steps. and now i see they have only credited me for 1 item. which was the cheapest of all at 8 dollars.”

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Posted 4 years ago

“Thank God I did not read the reviews before buying from them. bunch of negative reviews honestly mine was not bad at all. I received my package on time... and I have no regrets”

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Posted 4 years ago

“Excellent customer service. Items arrive quickly and well packaged. Very easy to use, including The Buyers Assistant. Incredibly happy customer Thanks, will continue business.”

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Posted 4 years ago

“Wow I am really interested and like this.It is very useful for me. I asked everyone to try it at once.Amazimg experience. thanks”

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Posted 4 years ago

“The best shipping company i have seen ever. Their rates are some what high but there service is completely professional. Delivered on time. You can try it without any fear thanks”

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Posted 4 years ago

“debería verificar bien para poder comprar de forma segura por este medio sin embargo no estoy diciendo que sea estafa sino que mejoren la calidad de entrega y pago.”

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Posted 4 years ago

“Wow it is very amazing and cool app I am looking for it for severals days but now i find it it is amazing must try it”

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Posted 4 years ago

“The best online shopping company and fast shipping order the item also satisfied customer i like this company”

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Posted 4 years ago

“As a person who loves shopping online it is very nice seing some websites or apps who got so much items to explore and this website got almost of the things I've like when shopping online the quality and shipping of the items are quite fast and good.”

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Posted 4 years ago

“I Have A Best Expereince With This Compny I recive my courier lit a bit late but its fine it is total real its not scam i sugest u to join this site thnx”

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Posted 4 years ago

“it was a great and wonderful experience to come to know this amazing company. it always good.”

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Posted 4 years ago

“It was just and amazing really y like This app I’m glad to use it really appreciated this app you must try it one time i hope you really like it... thankyou”

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Posted 4 years ago

“This is my first experience buying from this company and honestly it's not bad at all, really good prices , the quality of the product that i received is okay, the only thing that bothered me is the shipping, it wasn't fast enough. but overall i recommend this company 5/5.”

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Posted 4 years ago

“Light In The Box is an amazing company , there services in international shipping online shopping are so amazing and very good , i really recommend it or everyone”

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Posted 4 years ago

“The product was delivered on time. Good customer service. Packing can be improved. Overall had a good experience with Light in the Box”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews