LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,111 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“It is a serious, disciplined company that you can rely on”

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Posted 4 years ago

“Lots of categories to choose from. You'll definitely find what you are looking for.”

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Posted 4 years ago

“Lots of categories to choose from. you'll definitely find what you are looking for.”

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Posted 4 years ago

“LightInTheBox is the best online marketing company, shipping 100% guaranteed, great company, I recommend it, thank you, brother.”

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Posted 4 years ago

“Order went to the wrong address. Costumer service wont answer me, its been weeks, and they wont answer my emails. Do not buy from this scam company”

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Posted 4 years ago

Dear customer, I see that the package could not be delivered, since you did not update the address on your account. Unfortunately, we cannot change the address of a package that has already been sent. The package is still in Norway. Can I ask you to contact Norway Post directly? They must be able to forward this to your actual address. Tracking information: https://sporing.posten.no/sporing/LB003322000LT We have sent you an email (ticket # 21506255) with further details. I hope there will be no difficulty in receiving this. Your cooperation is highly valued. LightInTheBox customer service team

Posted 4 years ago

“Good quality 'the price was affordable 'the delivery was easy”

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Posted 4 years ago

“Good quality 'the price was affordable 'the delivery was easy .Thank you”

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Posted 4 years ago

“Good quality 'the delivery is very easy. Thank you '”

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Posted 4 years ago

“I rated it five star because lightin has proven to be one of a kind in the affordable prices they offer and their customer services are quite awesome. They render quick delivery too. Try it and you won't regret it.”

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Posted 4 years ago

“Lightin is an awesome online service. It really delivers what you order. And would be glad to recommend someone to this service. I love it.””

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Posted 4 years ago

“I rated this 5 stars because of the amazing customer service. The price was very affordable as well and delivery was as quick as possible. Please try them out and you'll never regret it.”

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Posted 4 years ago

“LightIn the box is without doubt a wonderful place to shop for products... because they sell products of standard quality... my order was a testimony on arrival. safe delivery is one of their spec...”

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Posted 4 years ago

“The leather bag i bought was in good quality and shape!!”

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Posted 4 years ago

“Lightin is an awesome online service. It really delivers what you order. And would be glad to recommend someone to this service. I love it.”

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Posted 4 years ago

“DO NOT buy from this company DO NOT buy from this company. You will not get a refund even if their size chart is wrong! The dress it’s self was well made, NOT to my speciation but quality. However, the customer service is terrible. I ordered a size according to their size chart and it was huge on me, way to big even to be altered. After trying it on I wrapped neatly back in the bag, and they still won’t take it back. Be warned... it’s not clearly marked that you cannot return it. I would never purchase something like this without the safety net of being able to return it. I should have listened to all the horror stories on Google, but I didn’t see them until it was too late. Don’t waste your money unless you have money to burn. Utterly disappointed. **i posted my review on their website as well**”

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Posted 4 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“Their services are really amazing, no delays in delivery at all and their products are of good quality..shop with delight..”

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Posted 4 years ago

“i'm feeling very satisfied ,excellent support till i got the box”

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Posted 4 years ago

“They have the best shipping services , i bought clothes and it was delivered to me in a week.The delivery service was prompt and i would recommend this to anyone .”

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Posted 4 years ago

“The service is actually a good thing. They delivery is fast than you think and am very happy to be one of their customers.”

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Posted 4 years ago

“Light In The Box inundates me with email messages trying to sell me things despite me having never asked to subscribe and the unsubscribe feature leads to a blank page - so I have been unable to get off their list. The company appears far from legit.”

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Posted 4 years ago

Dear customer, We apologize for the problem. Could you please firstly follow below steps to unsubscribe emails: 1. Go to https://gw.lightinthebox.com/index.php?main_page=email_subscriptions 2. Check "Unsubscribe All Emails" and update. Please note: it may take up to 48 hours for these changes to be applied. You will still receive the notification about your order progress. We appreciate your patience while we update your preferences. However, if you still receive advertisement email from us after 48 hours, please contact us again and advise us your email address. We will then contact the related department for help to investigate your case further. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,111 reviews