LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“purchasing from Lightinthebox is very good place and price wise is compared from other saler’s is cheap and customer service is excellent they dills very efficient and good service”

Helpful Report

Posted 3 years ago

“Do not buy from this website!!! It is from China! They never refund no matter what!!! Very chip and not worth it!!!”

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Posted 3 years ago

“As a first timer customer I was very impressed with the service I received. My purchase arrived within the time specified and to the quality I expected. Definitely use again.”

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Posted 3 years ago

“Absolutely shocking, 2 months since my order and still no sign of my package, it's supposedly been in my country for the last 6 weeks and yet it hasn't been delivered so it's clearly been lost. I have asked for a refund on numerous occasions and nothing has been received. I keep getting the same standard answers when i open a ticket on their customer service page and they close the ticket as soon as they respond despite the issue not being resolved. I will not be using these ever again and would not recommend them to anyone.”

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Posted 3 years ago

“Got my 2 watch covers for my Huawei brilliant job and even better price, thank you lightInTheBox”

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Posted 3 years ago

“What you see is what you get. Quality, excellent. Colours: vivid. Delivery: considering Company in China & I live in England, excellent. I cannot find fault anywhere. I would recommend Light in the Box to everyone”

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Posted 3 years ago

“Lovely items available on website but returns policy could do with looking at (perhaps a depot in Britain might be an option ?)”

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Posted 3 years ago

“Very goodsite, my strap is just what I needed. Good on follow up information.”

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Posted 3 years ago

“Really great products at very reasonable prices!”

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Posted 3 years ago

“I am very pleased with Light in the Box and have recommended it to all my friends. The service is good, the quality excellent and fits me perfectly.”

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Posted 3 years ago

“Step by step tracking which i found very helpful, delivery time accurate . In general good website . George”

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Posted 3 years ago

“I no can’t fault this company. The clothes are an amazing price and everything has fit perfect”

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Posted 3 years ago

“Light In The Box is the best platform for shopping.Its a very good place.Its contain very good product for all ages people.”

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Posted 3 years ago

““this company is one of the best companies I have ever found. Their customer service is next level good, very fast delivery speed.”

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Posted 3 years ago

“Platform - For small businesses The best E-Commerce Platform that helps you to Sell Online in minutes. The fastest and safest way to build your online store. Get A Demo. Browse Functions. View Blog. Features: Picture Upload, Search Engine Optimization”

LightInTheBox 5 star review on 9th August 2021

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Posted 3 years ago

“Best online shopping ever. User friendly and easy to use. Just try this and feel the best online shopping experience.”

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Posted 3 years ago

“this company is one of the best companies I have ever found. Their customer service is next level good, very fast delivery speed. recommended to all others.”

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Posted 3 years ago

“i have a good shopping experience of this company. They delivered the item very fast. its quality is very god at reasonable price.”

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Posted 3 years ago

“The best website ever, fast delivery and excellent service, dealing with customers is very good, Highly Recommended, I am grateful to these people for this wonderful experience, continue the great effort.”

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Posted 3 years ago

“This is of great importance there working system and there support that give areal and reliable answer and there working smothly sonhave agood with light in the box”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews