LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Item did not match description. Size guides are inaccurate. They make you pay to return items but make you ship it to China at great cost. I wrote a poor review on their website but it does not show. They only post positive reviews which I think are written by themselves.”

Helpful Report

Posted 2 years ago

“Do not buy clothes from this company! I would give zero stars if possible. I requested a return for an outfit that did not fit, and received an email basically shaming me for not measuring correctly! Buyer beware, You can make returns, but you will not receive a full refund, you will be offered 10% of the price you paid.”

Helpful Report

Posted 2 years ago

“I purchased a number of items from this company and all were funny sizes and shapes, and the quality of the finished product and the material are terrible. The company has a dodgy return/refund policy as they don’t want their product back, and only refund a small amount. Customer ends up way out of pocket. So disappointing and seems very much like a scam.”

Helpful Report

Posted 2 years ago

“I ordered two dresses which looked ok on the pictures. They arrived with very cheap material and horrendous sewing. They were far too big even though I followed meaurement. `I am still (unfortunately) still awaiting a third dress! I have tried to contact them however the "Postmaster General" says they have been unable to deliver. I feel `I have no alternative but to keep and throw these items. All they are fit for is what we used to buy as a `'nylon overall' and are not fit for wear. Am extremely disappointed and also on their after sales care.”

Helpful Report

Posted 2 years ago

“Buyer Beware!!! I purchased an outfit (top & pants) with custom measurements. I followed their guidelines exactly. The outfit I received did not fit. I could not zip up the top and the pants were so big they ballooned out. In addition, it had an awful smell. I asked for a return/refund. I paid $148 and was refunded $12 and I could keep the outfit. It is now in the garbage because it is trash.”

LightInTheBox 1 star review on 10th March 2022

Helpful Report

Posted 2 years ago

“Absolutely appalling customer services. I bought a black jumpsuit. It was very cheap polyester material, badly sewn. It took my seven emails requesting a full refund. On the 7th request I received a reply, stating that it would cost me more to return the item to China so they will offer me 25% of the total. The cost of the item was £45. I declined. They then told me they don't use returns labels any more and I would have to meet the cost of shipping customs labels etc to return. I followed their returns instructions. I used Royal Mail Tracking and sent a photo of the receipt and emailed the tracking number. Customer Service confirmed receipt of my email with this information. Three days later I received an email from customer services agent stating: 'as we have not received a reply within our 10 day period thus case is now closed'. The item was shipped - £16. I still have the tracking receipt number and can see that it is on its way. I will never buy from Chinese companies again! Light in the Box is an incompetent, unprofessional and disgraceful online company who flood images, but offer poor, unprofessional service.”

Helpful Report

Posted 2 years ago

“I ordered 2 swimsuits for my husband in medium. One of the suits says medium, but it is like medium in boys. They said they have size charts and I should consult them. Offered me a 10% refund as it would cost me as much to send it back to China (although package says New York) as I paid. This was a mistake on their end. Never again!!! I decided to just keep it , and donate it-not worth the hassle.”

Helpful Report

Posted 2 years ago

“DONT DEAL WITH THIS COMPANY EVER AGAIN THE PARCEL TO RETURN STATES A RETURN ADDRESS IN BIRMINGHAM. THIS PROPERTY WAS SOLD IN 2020 AND LEFT NO FORWARDING ADDRESS CONTACTED A PHONE NUMBER ON WEB SITE AND THAT IS ALSO WRONG THE SWIM COSTUM WAS NOT THE SIZE ORDERED”

Helpful Report

Posted 2 years ago

“The dress is alright and arrived fairly quickly, but they should make their returns policy clearer from the outset. Only certain items qualify for return and their only open warehouse is in China, which means that, from the UK, I have to pay over £12 just to return the item and refund can take up to 30 days, depending on when they receive the package.”

Helpful Report

Posted 2 years ago

“I have paid 5000 AED for many items and looks they are a SCAM . First promised delivery was March 3 and nothing arrived as of March 6th! When I tried to track with their tracking ID the link takes me to ads !! I am afraid I am being scammed and will never receive any goods”

Helpful Report

Posted 2 years ago

“I bought a nice top and they sent me a completely different I it was worth $5.99 and i paid $29.00 I never heard from them, it came in a plastic bag I threw it out, I was so upset”

Helpful Report

Posted 2 years ago

“I was given a date for receipt of my goods and had to contact Customer Service as the date passed and I hadn't received anything. I was sent a prompt reply with an explanation and a new estimated date, and I'm pleased to say my goods arrived by that date. The items were well wrapped and are very nice.”

Helpful Report

Posted 2 years ago

“Every time I order from Light in the Box, I know I'll be receiving goods of really excellent quality. As a committed cat-lover, I also know that Light in the Box provides a comprehensive choice of garments to please, with new items frequently being added to the collection. I've already recommended you to fellow cat-lovers and will continue to do so. I'm purring! 😺😺😺”

Helpful Report

Posted 2 years ago

“Rubbish products and incredibly difficult returns.”

Helpful Report

Posted 2 years ago

“I ordered a hat for my daughter's wedding. It arrived in a plastic bag very creased as you would expect. I gave feedback and they replied, not to apologise but to offer discount! Won't be using them again”

Helpful Report

Posted 2 years ago

“it is really an amazing online website to perform online shopping. Products rates are normal and easy to use. Really an amazing website.”

Helpful Report

Posted 2 years ago

“This is very amazing and best company. I really impressive with this company because i order some dress they give me 100% good service i recommend my all friends please join this website this is best site for online shopping.”

Helpful Report

Posted 2 years ago

“Good quality products and shopping experience.”

Helpful Report

Posted 2 years ago

“I really like the clothes that are sold there, very stylish but have an affordable price. Have bought a few from here and the quality of the clothes is really good. will order again later!! Xoxo ♥️”

Helpful Report

Posted 2 years ago

“Top notch service, great experience, would recommend this website”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews