LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“very good quality.excellent design,”

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Posted 1 year ago

“loved my tops and a great price! would have liked better delivery service took four weeks to come.”

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Posted 1 year ago

“Excellent service and really stylish apparel at sensible prices, plus an easy-to-navigate website. All ordering etc via email and no need to contact customer service so far.”

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Posted 1 year ago

“Excellent Quality and Service”

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Posted 1 year ago

“The company offers eye-catching designs in a range of colour combinations and sizes at very reasonable prices.”

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Posted 1 year ago

“Good quality. Good fit. Good price”

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Posted 1 year ago

“Quick and very good quality.”

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Posted 1 year ago

“very impressed with quality of products & speed of delivery”

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Posted 1 year ago

“So far excellent results and great service.”

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Posted 1 year ago

“Happy with my purchase. Although delivery time could be faster”

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Posted 1 year ago

“Sizing guide was totally wrong. Some of the large items I bought were much largee than others and it was too expensive to return them. I've now unsubscribed from your website and will not be purchasing any other items.”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29444610 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“Whatever I have bought from here is always of high-quality material that is well made. Unusual designs combined with vibrant colours make the site so different from everyone else out there, especially when you are wanting something different. Always pick the next size up from what you wear would be my tip, but this is the first place I look now”

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Posted 1 year ago

“Good quality and fit. Delivered in time. Emails received keeping me informed of delivery status. Will certainly recommend to family and friends and continue to order . Ty”

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Posted 1 year ago

“Modern n very attractive shirt for this ultra warm weather”

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Posted 1 year ago

“only recently found this company and am very impressed so will be using a lot more in future.”

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Posted 1 year ago

“Excellent quality and price pitch.”

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Posted 1 year ago

“Purchased 2 pairs of mens cargo shorts in different colours ,but was sent 2 pairs the same colour ,not great as they were birthday gifts for the same person . As this was my first purchase wasn't the best advert for this company .”

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Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Miniinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29444228 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“just what i wanted at the price i wanted Excellent tracking throughout”

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Posted 1 year ago

“Great tops and dresses and good value”

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Posted 1 year ago

“Excellent fitting garments, and sizing very good,”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews