LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased and received first order. Ordered two others and waiting delivery and have 4 other items waiting in my basket to purchase. Great products and brilliant prices and very good communication re orders, shipping etc. Have passed the company name onto family and friends to try. Very pleased so far”

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Posted 2 years ago

“I like the choices - not afoot about delivery time and returns”

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Posted 2 years ago

“On the whole great service and quality items. However, the sizing of women's wear could be improved as a couple of items published as medium in the UK were a smaller size.”

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Posted 2 years ago

“Much improved delivery service when compared to previous orders, many of which were partially cancelled for different reasons”

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Posted 2 years ago

“Good customers service”

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Posted 2 years ago

“I ordered the burgundy flow dress with a flower panel it’s for my daughter wedding it’s my fourth dress I have tried this dress is absolutely gorgeous I feel amazing in it it’s hides all the lumps and bumps and I look good in it thank you light box”

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Posted 2 years ago

“Very pleased with my top and i have ordered another one in a different colour”

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Posted 2 years ago

“Happy shopping with lightinthrbox good quality good price have to be patient as it takes time to come but worth it very happy overall and often shop there”

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Posted 2 years ago

“Impressed with item, exactly as advertised, generous size also, shall look forward to wearing it in warmer weather!”

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Posted 2 years ago

“Excellent customer service, very fast delivery excellent quality purchase”

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Posted 2 years ago

“I rate lightinThebox 5 out of 5. I have purchased from them many times now and will continue to do so. The products are fantastic and the company are very reliable. Keep doing what you are doing. 10 out of 10.”

LightInTheBox 5 star review on 25th October 2022

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Posted 2 years ago

“Goods arrived promptly and meet the advertised specificstion”

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Posted 2 years ago

“Absolutely brilliant service and as for the items excellent a definite ⭐⭐⭐⭐⭐”

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Posted 2 years ago

“I received the proper products very quickly. I'm really satisfied”

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Posted 2 years ago

“Good product and a good customer service”

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Posted 2 years ago

“My order was a gift but the box is too damaged to gift it, I’m very disappointed in the quality.”

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Posted 2 years ago

Dear Customer, This is Chloe, supervisor of customer service, Lightinthebox. Thanks for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. Don't worry, i will try my best to provide my service to you and adequately handle this problem. As you mentioned before, the box is damaged. Could you do me a favor to take a photo of the box. We wonder to see how serious the box was damaged and ensure the good inside are not damaged. Please kindly understand that we are a Hoongkong-based company and we ship from China. Due to long international shipping, there are some unexpected uncertantities may cause the box broken. We sincerely apologize for the inconvenience caused to you. Waiting for your kind response. You can also reply me in the ticket 27148266. Sincerley Customer Service

Posted 2 years ago

“I rate this as 4 out of 5. The items are very nice, but clothes sizes are diferent than it says on the size chart when you choose clothes. And also quiet long delivery, but if you get something for a good price it's not so bad to wait a litle longer. Very nice customer service, fast replys.”

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Posted 2 years ago

“Fabulous shoes bought for a special occasion. Lovely quality and good fit.”

LightInTheBox 5 star review on 18th October 2022

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Posted 2 years ago

“I found this company true to their word both in quality of their products and the delivery on time. My previous goods were value for money and I would have no hesitation in recommending this company to my family and friends.”

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Posted 2 years ago

“What a lovely present! Very pleased, love the colors, thank you, comments from my wife!”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,099 reviews