Lights4fun Reviews

Name: Lights4fun
Address: Lights4fun, The Hamlet, Hornbeam Park, Harrogate
Rating: 4.86

4.9 Rating 42,292 Reviews

98 %

of reviewers recommend Lights4fun

4.9

Based on 42,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0)1423 816040

Email:

reviews@lights4fun.co.uk

Location:

Lights4fun, The Hamlet, Hornbeam Park
Harrogate
HG2 8RE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some festoon lights and stars. I have a standing instruction to leave parcels in a concealed safe place to help busy parcel delivery drivers. My parcel was stolen before I got home to retrieve the parcel. Lights4fun refused to replace the delivery saying it was my fault and that they had satisfied their obligations. Technically true but appalling customer service. I will never buy from them again. Beware and never give helpful delivery instructions!”

Helpful Report

Posted 9 years ago

Hello Timothy, thank you for your review and we are truly sorry to learn that your order was stolen from your requested safe place. Your order was delivered and left as per your instructions. We always recommend that larger, more valuable orders are delivered on the tracked service with a signature obtained as proof of delivery as we cannot be held liable for parcels that go missing. Kindest regards, Lisa, Lights4fun

Posted 9 years ago

“I bought 2 sets of Christmas tree lights from lights4fun, after putting my tree up & testing lights etc & all was working fine, within 2 hrs 1 set of lights stopped working. I emailed lights4fun & was told that I would be sent a replacement set 1st class. After a week I still have not received replacement lights, I have emailed lights4fun again with no reply. I would not reccomend doing business with this company. I now have a fully decorated tree with a set of broken lights on it & for the past 7 days waiting on replacement lights, which is very frustrating.”

Helpful Report

Posted 9 years ago

“I was advised you no longer stocked our item.When I advised the lady we had just received 2 boxes of green lights which suited our system she apologised and thanked me for my assistance.”

Helpful Report

Posted 9 years ago

“At first I was very pleased with the battery-operated outside lights I bought 2 years ago. However, the controller started to fail after 15 months and changing programmes became difficult. Finally I had no choice but to accept flashing lights although I really wanted them on constantly. Later I noticed that some LEDs in both of the chains I bought were no longer working. Lights for fun, maybe, but not lights for a long life.”

Helpful Report

Posted 9 years ago

“Put them up they don't work”

Helpful Report

Posted 9 years ago

Hi Janet, sorry to hear that your lights are not working. We'll get these replaced for you straight away. Kind regards, Lisa, Lights4fun

Posted 9 years ago

“Received the item 10 days after the item was scheduled to arrive.”

Helpful Report

Posted 9 years ago

Hello Nichola, I am sorry that the delivery of your order was delayed by Royal Mail. I can see that we have refunded the delivery charge and sent a replacement order that arrived on 31 October, hopefully in time for your Halloween celebrations. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“brought 2 sets of outdoor lights dragon flies and butterflies last week did everything they said to do to set them up had a lovely display first night then only butterflies worked the next night then dragonflies only the night after , last night no lights at all . We have changed the position of the solar bit hoping that might work but Alas again last night nothing lit up???”

Helpful Report

Posted 9 years ago

Hello Susan, thank you for your review. At this time of year solar products are not as reliable as in the summer months because the hours of daylight are much shorter. In the first instance I recommend switching the solar unit off for 3-4 days to fully charge the batteries inside the unit to see if this improves the performance. If not, please contact our Customer Service Team and we will take it from there for you. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“Almost 2 weeks later I still have not received my order........”

Helpful Report

Posted 9 years ago

Hello Katie, so sorry to hear that you have not received your order, how disappointing. We despatched your lights with Royal Mail and the tracking shows the parcel has been lost in the delivery network. We are very happy to offer a replacement, or a refund and my colleague Lisa will be in touch with you this afternoon. With kind regards, Lights4fun

Posted 9 years ago

“This company let me down in the most appauling way over delivery of produts. When challenged about it they were worst than useless in their response. I will never ever use them again and I advise you not to if you have an important event that you need reliable service for.”

Helpful Report

Posted 9 years ago

“If I actually received the lights. Or even had a reasonable reply to my many emails not several standerd replys that obviously don't even answer my questions Like we're are the lights ?? When should I expect them. As clearly it is past June 18. In fact it is June 27.”

Helpful Report

Posted 9 years ago

Hello Katie, I am sorry that you have yet to receive your lights from us. They were despatched with Royal Mail and unfortunately it looks as if it has been lost in their system. I will get a replacement set of lights despatched to you today with our courier so we can track the parcel for you. Kind regards Sarah

Posted 9 years ago

“Placed my order, took my money, said order had been dispatched, waited for days then they contacted saying they have no stock, very annoying, refund given.”

Helpful Report

Posted 9 years ago

Hello Sandra, We are sorry that we were unable to send the lights to you that your ordered. We did despatch the original order to you which was unfortunately lost by Royal Mail. In the mean time we had sold out of the lights. I have refunded you in full for the order. With kind regards Sarah Lights4fun

Posted 9 years ago

“Ordered lights , never arrived , courier delivered to wrong address, no response from this company. Bad customer service”

Helpful Report

Posted 9 years ago

Hi Fergus, I'm sorry to hear that you have not received your order and have just tried to reach you by phone, sorry that I missed you. I'll give you a call tomorrow and we can get this resolved. Kind regards, Lisa, Lights4fun

Posted 9 years ago

“Never received”

Helpful Report

Posted 9 years ago

Hello Emma We are so sorry that you have not received your Solar Lights, a member of our Customer Service Team will be in touch to resolve this for you today. Kind regards, Lisa

Posted 9 years ago

“I am still struggling to get these batteries to work in my garden lights, will e mail further when I have tried them again.”

Helpful Report

Posted 9 years ago

Hello Barbara I am sorry that you are having problems getting the batteries to work, please can you pop them in your battery charger before trying them in the lights again to see if this helps. Do get back in touch if we can be of further help. Kind regards, Lisa, Lights4fun

Posted 9 years ago

“Ordered 4 packs of 2 lights. Out of the 8 lights in total, only 2 actually work. Had bought them to light up front garden blue for Autism awareness month :(”

Helpful Report

Posted 9 years ago

Hello Tracey We are so sorry that we have let you down with your order, a member of our Customer Service Team will be in touch straight away to put this right. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“Paid for express delivery on Thursday evening arrived 6pm on Monday evening. Not very express. Ordered from another company at same time free Royal mail delivery arrived 10am Saturday morning.....”

Helpful Report

Posted 9 years ago

Hello Mark We’re sorry that you are disappointed with delivery of your lights. Our Express courier option is a 1-2 day service available on all orders placed by 4pm (on a working day), as stated on the website. As your order was placed at 7pm on Thursday evening it was processed and dispatched on Friday morning for delivery on the next available working day, Monday. Saturday and Sundays are not classed as a working day, however, we do offer a Saturday delivery service with a courier. This is available at a cost of £15.00 and existing orders can be upgraded for delivery on Saturday by contacting our Customer Service Team. We don’t currently offer a guaranteed Royal Mail delivery service, but do have plans to introduce this service very soon. Once again, thank you for your feedback and if you would like to get in touch further about this I would be very happy to discuss. With kind regards, Lisa, Lights4fun.

Posted 9 years ago

“I am very disappointed with the service. I ordered the lights as a birthday present and, although no delivery date was quoted I expected them to be here by the 5th March but they were not. That date has now passed. I will not be ordering again.”

Helpful Report

Posted 9 years ago

Hello Peter I am sorry that the lights you ordered have not yet arrived, we despatched your order with Royal Mail 2nd class post on Thursday 26 February. Although the delivery is not tracked it should arrive within 3-5 days. It sounds like the parcel is delayed, or lost in the Royal Mail delivery network. A member of our Customer Service Team will be in touch today. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“sent the wrong lights”

Helpful Report

Posted 9 years ago

Hello Louise I am sorry that we delivered the wrong product, I know how disappointing this must have been. Please accept our apologies for this oversight when packing your order. I will send a string of 40 battery fairy lights to you by 1st class post today, they should be with you in the next couple of days. I hope that you will enjoy using the lights! With kind regards, Lisa, Lights4fun

Posted 9 years ago

“I didn't get my parcel yet. I've paid for everything and still waiting more than 10 days already”

Helpful Report

Posted 9 years ago

Hello Anna I am sorry that you have not received your order. I can see that we despatched the lights with Royal Mail on Monday 23 February to the delivery address completed online. A member of our Customer Service Team will be in touch today. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“Correspondence was non existent the item I purchased was cheaper on your own website I asked why and no one ever got back to me”

Helpful Report

Posted 10 years ago

Lights4fun is rated 4.9 based on 42,292 reviews