Lights4fun Reviews

Name: Lights4fun
Address: Lights4fun, The Hamlet, Hornbeam Park, Harrogate
Rating: 4.86

4.9 Rating 42,292 Reviews

98 %

of reviewers recommend Lights4fun

4.9

Based on 42,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0)1423 816040

Email:

reviews@lights4fun.co.uk

Location:

Lights4fun, The Hamlet, Hornbeam Park
Harrogate
HG2 8RE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my order which was submitted on 27/12/16. The phone number you supplied at the end of this email is for arrears support & not for your company. Please refund my money asap.”

Helpful Report

Posted 7 years ago

Hello Olivia, we are so sorry that you have not received your order which was despatched from our warehouse on 28 December and sent with AN Post. Unfortunately, the tracking number we have for your order is not recognised by AN Post and it appears that your order has got lost in transit. We would be very happy to send a replacement order with our DPD 2/3 day service and to refund you the £7.99 postage paid, or if it is too late for you to receive the order we will of course refund you in full. Please would you be kind enough to call me on 01423 816040 as unfortunately the phone number we have for you is invalid. With kind regards, Lisa, Lights4fun

Posted 7 years ago

“The light illuminates for less then an hour. I need to keep switching it on and off to get it started.”

Helpful Report

Posted 7 years ago

Hello Eilam, we are sorry that the light is faulty. Once switched to the "on" position the lights should illuminate and it sounds like a faulty switch. We will send a replacement to you with our compliments. With kind regards, Lisa, Lights4fun

Posted 7 years ago

“The products you sell are absolutely terrible i bought three 24v transformers for our Christmas lights not one of the three actually worked wouldn't recommend your products to my worst enemy you are just legal con artists hope you go bump very soon so nobody else gets ripped off like we did :-)”

Helpful Report

Posted 7 years ago

Thank you for leaving your review regarding the 3 transformers you purchased on 19 December. I am sorry that you were not able to illuminate whatever you hoped to with these transformers. I am obviously unaware of the lighting products you have, but it may be that it was simply a case of none of them being compatible with your items. I appreciate your disappointment, for which I am very sorry. However, I have just tried to call you as I am sure you can appreciate how upsetting it is for us to receive such a poor review. I would like to reassure you that we are not “con artists”, particularly given the outstanding other reviews that we receive on a daily basis. I would have welcomed the opportunity to apologise to you personally, but unfortunately I was unlucky when I called. I am sure you are very busy with work, so please accept my apologies for the missed call. I rang to also mention that I have refunded your entire order value, and there is no need to return the transformers to us if you still have them. Kindest regards, Jo

Posted 7 years ago

“Bought a plug that didnt work. Asked for a replacement and was told their plugs were only guaranteed to work with products bought from them. The product was a "universal" transformer. So "universal" doesnt mean much.”

Helpful Report

Posted 7 years ago

Hello Damian, thank you for your review and we are sorry to learn of your disappointment. The indoor transformer that you purchased is designed to work with our Glass Fairy Light Orbs and will not fit any other product. This is detailed in the product details on the website, the word "universal" is used in the product description and we will review this with our web team. I will be in touch with you personally to resolve. With kind regards, Lisa, Lights4fun

Posted 7 years ago

“Lights didn't work for xmas”

Helpful Report

Posted 7 years ago

Dear Julia, I am so sorry that your lights did not work. I have tried to call you on the landline listed on your order but it is not yours unfortunately. I hoped to speak with you to see how we can resolve this so that you are happy. Perhaps you could kindly call 01423816040 at your earliest convenience? Thanks so much. Kindest regards, Jo

Posted 7 years ago

“I haven't received either sets of lights that I ordered even though I corresponded with you twice by phone to tell you the address was wrong. Somebody even confirmed the right address with me. Very dissapointed.”

Helpful Report

Posted 7 years ago

Dear Alison, Thank you for your time on the phone just now.I am very sorry that the second order did not arrive, even though it was sent to the revised address, rather than your PayPal primary address. As promised, I have sent a replacement order today by first class tracked post. We will refund you as soon as the original order arrives back with us, which I anticipate will be in a couple of weeks. Thank you so much for your patience. Kindest regards, Jo.

Posted 7 years ago

“Sent me wrong lead, filled in request for return, never heard again.”

Helpful Report

Posted 7 years ago

Dear Andrew, I am sorry that this happened; I can see that you ordered on the website, and I have just tried to ring you to ask if we sent the wrong item in error, but it seems to be a wrong number listed on the order. I am also sorry to hear that you never heard from us; we do respond to all emails so I am afraid I don't quite know what happened. Perhaps it would be best to have a brief conversation to sort this out so that you are happy? My number is 01423816040. Thank you so much. Kindest regards, Jo

Posted 7 years ago

“I ordered 2x 100 white LED Solar Fairy Lights and have installed them...had them turned off as advised- (for about 3 days as we had little sun)....turned them on to find that they fade and go out after a few minutes.....have tried to phone the number it suggests on the email...office closed for Christmas (understand absolutely why people need time off) but Christmas lights are not on for me this year...by the time Wednesday comes and offices open-it wont be Christmas.”

Helpful Report

Posted 7 years ago

Dear Frances, Thank you for your review. I am sorry that your solar lights did not illuminate, as you say there has been little sun. Unfortunately, they cannot be relied upon for a display on Christmas Day as the weather will dictate that! They will work perfectly once the sun does shine for a period of time, long enough to charge the solar battery within the panel. I understand your disappointment. If there is no power available, battery lights are an excellent option but I appreciate Christmas is over now. I am sorry for your disappointment. Kindest regards, Jo

Posted 7 years ago

“Lights only stay on for a short time and don't come on again unless switched on. Need replacement or refund”

Helpful Report

Posted 7 years ago

Hi Barrie, I am so sorry to hear about your outdoor battery lights. I know Ella has been in touch with you to arrange a replacement as soon as we can for you. I appreciate it is frustrating when these things happen but hopefully we will get you twinkling again soon With thanks and kind regards, Zoe Lights4fun

Posted 7 years ago

“I paid for my lights but they were never sent and then were out of stock when I followed it up. Really disappointing unfortunately.”

Helpful Report

Posted 7 years ago

Hi Rachel, I am so sorry this delivery did not go smoothly. I have checked the order and I can see that while we did despatch on time, unfortunately the parcel was lost by Royal Mail and at which point we had sold out of the item. We have refunded you for the order in full for you with our sincerest apologies. Best wishes, Zoe Lights4fun

Posted 7 years ago

“The lights are solar lights. BUT surprise they have batteries. I have had to replace the battery. They lasted one evening and you have to go out and switch them off! I have had an excellent solar light string (from Homebase)- comes on every evening - charging by the sunlight - for over a year - I thought I was buying more of the same. All your lights have failed. I did NOT want to have a battery. Its a scam.”

Helpful Report

Posted 8 years ago

Hello Mrs Wadham, thank you for your review and for your time on the phone this morning. We are sorry that your solar lights are not illuminating; I can confirm that all solar lights have a rechargeable battery inside the unit to store the power. Our solar lights are designed for use in Spring and Summer as to be completely honest in Winter with very short days and no sun they will not charge as efficiently. We are truly sorry that you are so disappointed and I am pleased that we were able to resolve this in person today. With thanks and kind regards, Lisa, Lights4fun

Posted 7 years ago

“Just need someone to respond so that I can send back the product by return . Wrong colour. Call centre guy was supposed to be sending me the return info”

Helpful Report

Posted 8 years ago

Hello Simon, thank you for your review and I am sorry the promised returns e-mail has not been sent to you. I will forward this to you by e-mail right now. Have a lovely Christmas and look forward to welcoming you back to Lights4fun in the New Year. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“Couldn't have gone more wrong. I recommend not buying from this supplier. I paid for next-day delivery, the parcel was returned and the purchase cancelled. I got a refund but without VAT and shipping. I ended up paying 25% of the total price for nothing.”

Helpful Report

Posted 8 years ago

Hello Federico, thank you for your review. I can see that you placed your order with us at 4.43pm on Thursday 8 December which is after our 4pm cut-off time for guaranteed next working day delivery. Your order was despatched from our warehouse on Friday 9 December and went out for delivery on the next available working day, Monday 12 December. Your order has been returned to us and we have refunded you in full, (including VAT and your original p&p shipping charge). I am sorry for any confusion, we are as disappointed as you are that the lights arrived too late for you to use them at your planned event and hope to welcome you back to Lights4fun in the near future. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“Replacement bulbs for our 25 year old set of Candle Lights had been discontinued so we needed a new set of Candle Lights ASAP. Lights4fun had available an LED Candle Light set at a good price,which we purchased.Delivery was very quick and the new lights on the tree now look really great and so much better than our old set.”

Helpful Report

Posted 8 years ago

“One set of lights lasted less than one week - would never use this company again - very disappointed”

Helpful Report

Posted 8 years ago

Hello Gwenneth, I am so sorry to learn that one string of the Micro Fairy Lights has stopped working, we understand how disappointing this is and we would be very happy to replace this string of lights for you. I will get in touch personally to arrange this today. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“Did not work”

Helpful Report

Posted 8 years ago

“what a joke of a company.”

Helpful Report

Posted 8 years ago

Dear Hannah, Your order was delivered to the address you specified with PayPayl, as you are aware, however as a gesture of goodwill we have refunded your entire order value. Kind regards, Jo

Posted 8 years ago

“I ordered two sets of mini lights, one set however was damaged and as a result do work, which was disappointing considering they were 8 pounds.”

Helpful Report

Posted 8 years ago

Hi Charlotte, Thank you for leaving a review. I am very sorry that one set of the £3.99 micro lights was broken, and I understand that this has been replaced. I appreciate it is a real nuisance when this happens, and I hope that the replacement arrives quickly. Kindest regards, Jo

Posted 8 years ago

“I let them charge for 2 days before switching them on as the instructions say & they lasted roughly an hour. They weren't the brightest to begin with. Very disappointing & quite frankly a waste of money. Laughing stock of the neighbourhood. I'd be better with 240volt ones like the rest of my neighbours . I await your thoughts..”

Helpful Report

Posted 8 years ago

Hi Nicola, Thank you for your review. I am sorry that the solar lights are not illuminating; they usually work from the box as they will have a small amount of charge from the factory, but to be completely honest in winter with very short days and no sun they will not charge. My advice would be to use battery operated lights if you have no power, or as you suggest plug in lights like your neighbours. I am sorry you are disappointed. Kindest regards, Jo

Posted 8 years ago

“we have not received the item and payment has been made”

Helpful Report

Posted 8 years ago

Dear Sheila, Thank you for leaving your review. I am sorry that the universal transformer was not received. I can see that my colleague, Lisa, has issued you a full refund of your order and I can only apologise for the order not arriving with you. Kindest regards, Jo

Posted 8 years ago

Lights4fun is rated 4.9 based on 42,292 reviews