Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,380 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,380 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy that some of your items now fit up to size 20!!”

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Posted 4 years ago

“Great customer service, fast international shipping, lovely selection & good prices! I like the eco-friendly packaging too. :)”

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Posted 4 years ago

“One of the dresses I ordered was nothing at all like the pictures and due to me having a discount code for my first purchase I am not allowed to return it so am stuck with an $85 dress that I will never wear. Pretty frustrating”

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Posted 4 years ago

Hi Rhiannon, Thanks so much for taking the time to leave us a review. As per our Policy you are of course, allowed to return ALL products. This includes items purchased on sale. If you would like to initiate your return, you are more than welcome to do so via our returns portal found here >> https://return.auspost.com.au/LILAC_AND_MILA Please don't hesitate to email us at hello@lilacandmila.com if you have any questions regarding our returns policy, we know that sometimes returns can be a little confusing for our customers so we are happy to help in any way we can! Kindest, Lilac and Mila xxx

Posted 4 years ago

“I love shopping here!! I order all the way from Florida, USA. Shipping is fast and the quality is amazing!! Super cute dresses and one of a kind!”

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Posted 4 years ago

“Great service, I ordered my Zalia Maxi on pre-order, received it quickly & absolutely LOVE it! I have worn it twice Already & received so many compliments both times . Affordable, beautiful fabric & flattering style, so worth the wait!”

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Posted 4 years ago

“The online buying experience was seamless. The dresses are for my daughter’s birthday and won’t be opened until August 4th. I already have my eyes on two dresses for myself!”

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Posted 4 years ago

“Lilac and Mila have fast become one of my favourite places to shop. Not only do they stock stunning pieces at fabulous prices, the shopping experience is really easy and shipping is always super fast. I have had to use the returns option before and this process was really simple. To top it off you can earn reward points earning discounts on future shops. I can’t wait to make my next purchase ❤️”

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Posted 4 years ago

“I love being from you online always hassle free and great delivery time this shop is one of the gems.”

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Posted 4 years ago

“It made it very easy to buy with Nat Angel from LMTBYB show casing your pieces.”

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Posted 4 years ago

“Easy website to use, sizing accurate & gorgeous clothing.”

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Posted 4 years ago

“Item I required was in stock in a variety of sizes. It arrived via post quickly.”

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Posted 4 years ago

“Great everything”

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Posted 4 years ago

“I love my new Olly Midi dress in Fallon print - great fast service , thank you !”

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Posted 4 years ago

“Great service! Was so pleased with your point system, that it’s worth buying Jasse product from your site! Would love it if you also offered accessories in your rage such as belts and bags”

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Posted 4 years ago

“I purchased a beautiful dress that unfortunately didn’t fit me, the return process was incredibly easy and very professional. Every purchase I have made with L & M has been seamless. 5 stars! X”

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Posted 4 years ago

“Order arrived very quickly. Dress was as described”

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Posted 4 years ago

“super fast delivery, skirt is lovely, good quality and true to size. Would purchase again.”

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Posted 4 years ago

“The dresses are amazing but the customer service is amazing.”

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Posted 4 years ago

“I received three items from Lilac and Mila. Two of them are fine and fit well. The third was not the dress I ordered. I wrote to them to let them know that they sent the wrong dress, and have heard nothing back from them as of yet. So thus far I am not impressed, since the mistake was on their end. If they get back to me and take responsibility for sending me the wrong thing I would order from them again. If not then this will be my last order with them.”

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Posted 4 years ago

Hi lovely, Thanks for your review. We’re incredibly sorry to hear that you have received the wrong item ~ we try our best to ensure this doesn't happen often here at Lilac and Mila. I've had a little look everywhere and couldn't seem to find any communications, I do sincerely apologize for this as we always aim to respond within 24 hours. If you could please let us know which item you have not received and we will have it sent right away. We'd also love to issue you with a gift voucher on your next purchase with us to apologise for this inconvenience ✨ We hope this helps, and look forward to resolving this for you. Kindest Regards, Lilac and mila

Posted 4 years ago

“It was a quick & professional service From start to finish, quick delivery 🚚 and quality product. Very happy with Lilac & Mila”

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Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,380 reviews