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Lilac & Mila Reviews

4.7 Rating 2,381 Reviews
92 %
of reviewers recommend Lilac & Mila
Company Reviews Metrics
4.7
Based on 2,381 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Lilac & Mila Reviews
Lilac & Mila 5 star review on 13th May 2023
Jaimi L
Lilac & Mila 5 star review on 14th October 2022
Leesa F
Lilac & Mila 5 star review on 14th October 2022
Leesa F
Lilac & Mila 5 star review on 5th September 2022
Debbie A
Lilac & Mila 5 star review on 19th July 2022
Vicki G
Lilac & Mila 5 star review on 30th April 2022
Patricia G
Lilac & Mila 5 star review on 21st April 2022
Jessica S
15
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kim B
Verified Buyer
“Always love receiving a parcel from you in the mail. Nice quick delivery & very happy with my dress as always.”
Helpful Report
Posted 4 years ago
Tami A
Verified Buyer
“Received my parcel quickly, great communication. Happy customer 👍”
Helpful Report
Posted 4 years ago
Diane M
Verified Buyer
“Service was very quick and easy. Great clothing at great prices”
Helpful Report
Posted 4 years ago
Jasmine A
Verified Buyer
“Postage was so fast. I love this shop ❤️😍❤️ 3”
Helpful Report
Posted 4 years ago
Melinda T
Verified Buyer
“More importantly than the beautiful pieces of clothing they sell, is the excellent and generous customer service on offer. This isn't just an online clothing business, the staff truly value and invest in customer satisfaction.”
Helpful Report
Posted 4 years ago
Sara C
Verified Buyer
“Love the dress, postage was quick and love the service :)”
Helpful Report
Posted 4 years ago
Cassandra B
Verified Buyer
“Lilac and Mila are great. Customer service is great I am part of the LMTBYB community and they look after us well.”
Helpful Report
Posted 4 years ago
Natasha B
Verified Buyer
“Easy site to navigate and quick delivery.”
Helpful Report
Posted 4 years ago
Leticia S
Verified Buyer
“Thanks, I like my order”
Helpful Report
Posted 4 years ago
so glad to hear! xx
Posted 4 years ago
Brooke W
Verified Buyer
“I absolutely love everything that lilac and Mila stock! Great discounts and easy to return if ordered online and something doesn't quite fit... Thanks guys!”
Helpful Report
Posted 4 years ago
Thank you for your super kind feedback lovely ~ it means the world! xx
Posted 4 years ago
Olivia L
Verified Buyer
“Excellent communication. Fast responds. Kind and attentive staff!”
Helpful Report
Posted 4 years ago
Thank you for your super kind feedback ~ it means the world! xx
Posted 4 years ago
Gail W
Verified Buyer
“Hi, I received my first purchase from Lilac & Mila in record time. Unfortunately my dress had a fault and had to be returned but the process was very easy and the staff for extremely accommodating. Very impressive to say the least with such great customer service, this store will be hard to compete with. 5 Star!”
Helpful Report
Posted 4 years ago
Thanks so much for your kind words lovely - it truly means the world! Wishing you a fab weekend xx
Posted 4 years ago
Janet R
Verified Buyer
“I just loved the ease of ordering online, website is easy to navigate, you can do an online message if need be as I did. The staff offered to go and measure the length of the maxi dress for me as I feared it may have been too long for me. The delivery turn around was amazing, I had my garment the next day. It was so easy that my fingers somehow managed to order another dress a couple of days later 😊 I would highly recommend Lilac & Mila . I will be back”
Helpful Report
Posted 4 years ago
Thanks so much for your kind words lovely - it truly means the world! Wishing you a fab weekend xx
Posted 4 years ago
Sarah P
Verified Buyer
“Fast delivery, packaged well and my skirt was as described. I love it!”
Helpful Report
Posted 4 years ago
Thanks so much for your kind words lovely - it truly means the world! Wishing you a fab weekend xx
Posted 4 years ago
Karryn R
Verified Buyer
“Love love love my dress. Unique print and great sizing and style. Super fast delivery too.”
Helpful Report
Posted 4 years ago
Thanks so much for your kind words lovely - it truly means the world! Wishing you a fab weekend xx
Posted 4 years ago
Naomi M
Verified Buyer
“Images were true to garment colour Easy to use site with fast delivery Thank you”
Helpful Report
Posted 4 years ago
Thanks so much for your kind words lovely - it truly means the world! Wishing you a fab weekend xx
Posted 4 years ago
Kim Y
Verified Buyer
“The perfect denim jacket delivered to my door so quickly - a wonderful online shopping experience!”
Helpful Report
Posted 4 years ago
Thanks so much for your kind words lovely - it truly means the world! Wishing you a fab weekend xx
Posted 4 years ago
Lisa C
Verified Buyer
“Perfect customer service”
Helpful Report
Posted 4 years ago
Thanks so much for your kind words lovely - it truly means the world! Wishing you a fab weekend xx
Posted 4 years ago
Jess H
Verified Buyer
“Wonderful experience, I love that express shipping was free and it was dispatched the next day. Very happy!”
Helpful Report
Posted 4 years ago
Thanks so much for your kind words lovely - it truly means the world! Wishing you a fab weekend xx
Posted 4 years ago
Debbie L
Verified Buyer
“first time ordering from you and everything good but not sure about your no refund just credit policy!!!! Makes me reluctant to buy from you, would rather buy from someone who refunds.”
Helpful Report
Posted 4 years ago
Hi Lovely, Thanks for your review, unfortunately in the past when refunds were offered customers would buy multiple sizes of items and then return them for refunds, meaning that other customers missed out. Thanks for your review though. Kindest
Posted 4 years ago
Lilac & Mila is rated 4.7 based on 2,381 reviews
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