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Lilac & Mila Reviews

4.7 Rating 2,413 Reviews
92 %
of reviewers recommend Lilac & Mila
4.7
Based on 2,413 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
15
Anonymous
Anonymous  // 01/01/2019
Wow love my dress true fit size
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Posted 4 years ago
Very happy with my order & service Thank you Lilac & Mila
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Posted 4 years ago
Hi Lovely Thanks so much for your feedback, it's always amazing for us to hear back from happy customers - it definitely makes our day!! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx
Posted 4 years ago
I love all the items I ordered! I would recommend.
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Posted 4 years ago
I loved my purchases and lilac and mila are so accommodating and very helpful a delight to deal with.
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Posted 4 years ago
I am fairly new to online shopping after recently joining Natalie Angle’s LMTBYB group. So when I recently purchased 4 dresses from your company I made the rookie error of not checking your returns policy. I just naively assumed I would be able to get a refund on any items that didn’t suit! (I know...my mistake and I will wear that) After trying on each of the dresses I have realised unfortunately that I will have to return 3 of the 4. My main complaint on now having over $200 in store credit is that many of your other garments that I would be potentially be interested in purchasing with my credit are out of stock!!
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Posted 4 years ago
Hi Lovely, We're incredibly sorry to hear that you were not 100% satisfied with your recent purchase. I can see that you ended up returning one of the dresses and used your credit to purchase the gorgeous Lunar Taurus Maxi with your credit which is fantastic!! We have new stock arriving weekly and considering our credits never expire I have no doubts that our customers will always find the perfect replacement piece!! The girls in the office are always here to send through measurements for any garments that you are interested in so please feel free to email hello@lilacandmila.com whenever you need us!! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X
Posted 4 years ago
Amazon service and beautiful clothing💜
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Posted 4 years ago
Love my dress just wondering where my jacket is, other than that awesome work
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Posted 4 years ago
Speedy delivery and I love my dress and can’t wait to wear it once it warms up, thank you!
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Posted 4 years ago
Great experience
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Posted 4 years ago
Thank you to Lilac & Mila. I purchased a dress and after receiving it, realised I had purchased the incorrect size. I returned the dress, purchased a new dress and my money was refunded all within a few days. Customer Service - 10 of out 10! Kind regards Deb
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Posted 4 years ago
Absolutely love my Jesse dress....perfect fit and colour. Thankyou.
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Posted 4 years ago
Wonderful and super fast service. I’m in Singapore and was surprised my package was shipped by DHL instead of standard auspost. Thank you so much!
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Posted 4 years ago
Awesome customer service & communication, fast delivery
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Posted 4 years ago
Fast delivery and beautiful dresses!
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Posted 4 years ago
Love the quality of the dresses I purchase and the delivery is super quick. Love the loyalty rewards 😊
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Posted 4 years ago
Love the dress
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Posted 4 years ago
What great service, very quick delivery, great dress and very helpful staff. Highly recommend.
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Posted 4 years ago
I absolutely love my Eternity Mini dress! I officially declare myself as Best Dressed on the walking trail this evening.
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Posted 4 years ago
The dress is beautiful! I’m so happy with my purchase. Really quick delivery. Lovely shop. Will surely but some more again soon .
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Posted 4 years ago
When I think of Lilac and Mila, I think of a place where all the prettiest things go to live. Quality clothes and great customer service. Love love love xxx
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Posted 4 years ago
Lilac & Mila is rated 4.7 based on 2,413 reviews