Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,380 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,380 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful! Love the payment options especially Laybuy! I don’t use afterpay so this is a fabulous option. Thank you!”

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Posted 4 years ago

“Super speedy delivery! Friendly and attentive to any questions asked. Returns process is also very easy. The website is easy to use with a lovely range - Just sad that some beautiful items are sold out! Will definitely use Lilac and Mila again. Thank you!”

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Posted 4 years ago

“The service is great. Good quality clothes for price. Loved my dress, thank you.”

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Posted 4 years ago

“Seems to stock a good range”

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Posted 4 years ago

“Love this shop, they have the most unique dresses and most of all the customer service is amazing. They truly care about their customers”

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Posted 4 years ago

“Perfect. Beautiful clothing, fast easy online purchasing.”

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Posted 4 years ago

“I have not yet received my orders. I understand situation but still many days have lapsed Regards”

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Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. From what I can see your order was placed just under two weeks ago ~ it has been shipped to Madrid the day after it was placed for you. As per our website please allow 3 weeks shipping times overseas to Spain during Covid as we are based in Australia. From what I can see your order shouldn't be far off! :) x In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Love the clothes Service and postage is great.”

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Posted 4 years ago

“Sadly not a good experience and not fun as I'm stuck with items that are not suitable. The Peppa top was way too roomy and I don't want to exchange for a smaller size as that would be too big as well. The Peppa print dress is lovely but unfortuately doesnt look right on me. I would like a refund which I'm entitled to as per ACCC legislation. I don't want the discount code as I won't be purchasing anything else on your site.”

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Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. You are more than welcome to return these for a store credit/ exchange as mentioned by Our returns Policy which has been written in accordance to ACCC requirements. You can access your Free Return label found under the ' Start a Return ' Tab on our website. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. The Review Platform response time is a little slower and we like to personalize our service via email to best help. :) Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“I love my Florin Print Slate dress! The dress is the perfect length for the vertically challenged who can’t wear maxi dresses. Beautiful fabric and fast delivery.”

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Posted 4 years ago

“Quick turn around with a good selection of clothing”

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Posted 4 years ago

“I loved the style but colour just night right on me”

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Posted 4 years ago

“Beautiful clothes, fast delivery, all round great service, would happily recommend to anyone and will absolutely be purchasing more from this fantastic site.”

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Posted 4 years ago

“I never thought this style would suit me. Then I bought this dress. It is magical and it has pockets!”

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Posted 4 years ago

“Great, quick and easy!”

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Posted 4 years ago

“The dress I bought was exactly as expected. The packaging was great and environmentally friendly. The parcel arrived very quickly. 5stars!”

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Posted 4 years ago

“Beautiful Clothes and love the Sizing !!”

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Posted 4 years ago

“I was surprised and pleased with the very prompt delivery of my recent purchase. Although this was the incorrect size, there was no problem with returning the item and reordering. Communication from Lilac and Mila was excellent as emails were sent to update me. Thanks Lilac and Mila!”

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Posted 4 years ago

“I absolutely love my dress. Ordering was easy and delivery was quick. Description of the dress was spot on as was the sizing. Thank you. I definitely will be ordering again.”

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Posted 4 years ago

“Beautiful dress and really quick delivery.”

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Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,380 reviews