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Lilac & Mila Reviews

4.7 Rating 2,372 Reviews
92 %
of reviewers recommend Lilac & Mila
4.7
Based on 2,372 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Lilac & Mila Reviews
Anonymous
Anonymous  // 01/01/2019
Love my Adela dress...great gor 18 plus sized
Helpful Report
Posted 4 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Outstanding. Super fast delivery and the item I purchased was the same as what was on the site and the measurements were a great help - wish all sites did this. Thank you
Helpful Report
Posted 4 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
My first time buying with Lilac & Mila, certainly not my last. Item was delivered quickly & the Chloe top is just gorgeous & great quality.
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Posted 4 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
Great customer service, lovely range of clothes and beautiful dresses!
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Posted 4 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase! Love, the lilac and mila girls xx
Posted 3 years ago
I ordered first time of you guys not only was the order easy The discount I got by using Adrianne15 I think it was (she helped me pick a style lovely person to have reprinting your brand) The delivery was so quick I was shocked And then I open the bag and I wasn’t expecting to much as it was fairly priced, and omg I was in love the fit was perfect the material beautiful the quality great abs I look thin it was a win win dress I’ll definitely be ordering again Thankyou so much xx
Helpful Report
Posted 4 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful cusomters are happy so you've totally made our day! Love, the lilac and mila girls xx
Posted 3 years ago
My new dresses are beautiful. Always great to buy from lilac and mila and delivery is spot on.
Helpful Report
Posted 4 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
I love shopping with Lila & Mila. The quality of the items are wonderful, the service unbeatable!
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Posted 4 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx
Posted 3 years ago
Easy process from start and delivered on time. Will definitely buy again from Lilac $ Mila.
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Posted 4 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx
Posted 3 years ago
I have loved ordering through Lilac & Mila. The website is easy to use with quick delivery. I would highly recommend Lilac & Mila to my family and friends.
Helpful Report
Posted 4 years ago
Hi Lovely, We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
Sizing is super generous and my order was processed and delivered so quickly.
Helpful Report
Posted 4 years ago
Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx
Posted 3 years ago
Beautiful dress. Arrived timely. XS size was too big and unable to return for a refund due to their returns policy which is very disappointing.
Helpful Report
Posted 4 years ago
Hi Lovely, Thank you for your feedback!! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X
Posted 3 years ago
I was amazed at how quick my dress came, which was great. Fit was great until I washed it. I feel a little disappointed now as the dress has slightly shrunk in the wash so it’s a bit tight now across my chest.
Helpful Report
Posted 4 years ago
Hi Lovely, Thank you for your feedback! We always recommend following our care instructions we have listed on our website by cold hand washing your garments to avoid this. We are always willing to help where we can with matters such as this and encourage customers to reach out to our customer service girls promptly so that we can work through these issues together when they arise. We would love to turn your Lilac and Mila experience around for you and make it an amazing one! Love, the Lilac and Mila Girls xx
Posted 3 years ago
Great to deal with super fast delivery
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Posted 4 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx
Posted 3 years ago
Great customer service ❤️
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Posted 4 years ago
Hi Lovely, We are so glad to hear you love the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
Such an easy buying experience. The first dress I bought was the wrong size, even the returns process was easy. Will definitely buy again in the near future.
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Posted 4 years ago
Hi Lovely, We are so glad to hear you love the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
Fantastic
Helpful Report
Posted 4 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx
Posted 3 years ago
Great site with a fantastic range nd very easy to use. Order came super quick and was great quality.
Helpful Report
Posted 4 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
I absolutely love my purchase, it’s exactly as pictured and I didn’t have to wait long for delivery. 😊
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Posted 4 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx
Posted 3 years ago
I love Lilac and Mila - the dresses are beautiful, the sizing and description of sizing is excellent. Quick postage and easy returns makes it such a pleasure to shop there. Amazing!!
Helpful Report
Posted 4 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
The first dress I ordered wasn't for me. I loved the colour but the style didn't suit my shape. I returned it with no issue a replacement of my choice was sent back within days. The new dress is perfect, love it!! Great communication, service and delivery time. Would totally buy again.
Helpful Report
Posted 4 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
Lilac & Mila is rated 4.7 based on 2,372 reviews