Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,369 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dresses are amazing 🤩 fit beautifully! Can’t wait to go out and show off my new dressed”

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Posted 2 years ago

Hi Jolene! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces, we can't wait for you to wear them too! I bet you look absolutely stunning xx Love Lilac and Mila xx

Posted 2 years ago

“Fantastic clothes at great prices and also the delivery is fast I am 59 years old and my daughter is 24 and we can both wear the beautiful clothing by Lilac &Mila The material is very good quality as well I enjoy wearing all of the dresses and tops that I have bought”

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Posted 2 years ago

Hi Annette! Thank you so much for taking the time to leave us such kind feedback, our main priority is to make sure our customers have outstanding experiences with us! We are so glad you and your daughter love the clothing! xx Love, the lilac and mila girls xx

Posted 2 years ago

“First time ordering from lilac & mila , very good easy experience, got regular emails and updates on my order from the start to the finish. Very efficient”

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Posted 2 years ago

Hi Caroline! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience, it means so much to us xx Love Lilac and Mila xx

Posted 2 years ago

“Excellent quality garments and I have to say the customer service was outstanding. Really went the extra mile for me because of my upcoming wedding and honeymoon and helped me out. Very quick email responses, even over Easter period. So unique these days to get a human response and one that is thoughtful!”

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Posted 2 years ago

Hi Jodie! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 2 years ago

“I was inspired to buy my beautiful dress by Stace Mcgreggs try on. I love how this brand also lists its measurements so that buying online is less of a risk. My only negative is that the dress arrived VERY crinkled in its package.”

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Posted 2 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase! Feedback like this helps us a lot so thank you for taking the time to write to us. We hope to turn your experience around in the future xx Love Lilac and Mila xx

Posted 2 years ago

“I find the colours of the items I have ordered to be different to what I see on the web page. The whites are not crisp whites, and the reds are a different shade. I find this so disappointing. The sizes are also very large.”

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Posted 2 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I can't see that our customer service girls have been notified of this issue, we do request that customers reach out to us directly when this happens. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. It is very rare for us to get feedback on the inaccuracy of colour, we try to not edit photos and try our best to accurately describe items. We measure all of our garments and write in the item description if the item is tailored to be 'oversized' or a more 'true to size' fit. We thank you for your feedback, this helps us a lot x Lilac and Mila xx

Posted 2 years ago

“absolutely amazing customer service, they go the extra mile to ensure your 100% happy with purchase and goods. Great products, I absolutely love my goodies. highly recommended”

Lilac & Mila 5 star review on 21st April 2022

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Posted 2 years ago

Hi Jessica! Wow! You look absolutely stunning! Thank you so much for sharing a pic of you in your new dress with us and leaving such lovely feedback, we are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love Lilac and Mila Girls xx

Posted 2 years ago

“I absolutely love my tops. They are exactly as pictured. Sizing is spot on. This is my new go to online store.”

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Posted 2 years ago

Hi Jo! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces! We try our best to display/describe items as accurately as we can, so you've made our day!! we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 2 years ago

“Great customer service”

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Posted 2 years ago

Hi Kim! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience xx Love Lilac and Mila girls xx

Posted 2 years ago

“Very happy with the service received from Lilac & Mila. Love my dress , better than I had expect, such beautiful colours, fit was perfect and the delivery was so quick. Will definitely be buying from them again.”

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Posted 2 years ago

Hi Carolynne! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 2 years ago

“Great garments, very generous sizing”

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Posted 2 years ago

Hi Cathy! Thanks so much for your feedback, we're so happy that you loved the items you purchased! I've noticed you only gave us a four-star rating though - is there anything we could do to further this to a 5-star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon, Love the Lilac and Mila Team xx

Posted 2 years ago

“I had awesome service from Lilac & Mila, very quick response to sort my issue out and very quick delivery. Highly recommend 👌”

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Posted 2 years ago

Hi Marchelle! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received! xx Love, the lilac and mila girls xx

Posted 2 years ago

“I ordered the Potter Print Adela and it just divine. Fits and flows better than expected. And the service at Lilac & Mila is amazing! I literally had my order within 2 days and was communicated with every step of the way! Exceptional product with excellent service!!!”

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Posted 2 years ago

Hi Mary! We are so glad to hear that you are happy with your new Potter Adela! We love this one too! Hearing your feedback means the world, we are so glad you loved your experience with us xx Love, the lilac and mila girls xx

Posted 2 years ago

“I have recently placed a few orders with Lilac & Mila and needed help with my order and sizing. The customer service I experienced was outstanding. Sam went out of her way to help me ensure I ordered the right size. I was so appreciative and my order was perfect! ❤️”

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Posted 2 years ago

Hi Judith! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 2 years ago

“Very happy with my purchase. Prompt delivery and the dress was exactly as expected.”

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Posted 2 years ago

Hi Donna! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received xx Love Lilac and Mila xx

Posted 2 years ago

“I always love what I buy, and I'm aware that the stock photos are generic, but I love how your posts on Facebook show real women, not stick-thin models 💕”

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Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love our pieces! We are definitely trying to work with models of all sizes and shoot items ourselves! We love the support from everyone showing off their pieces xx Gorgeous women!! Love Lilac and Mila xx

Posted 2 years ago

“Beautiful fabric and print !! Customer service is amazing ! Fast shipping even tho I’m all the way in HAWAII ! Lilac & Mila is my fav online store !”

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Posted 2 years ago

Hi Sonia! Aw yay! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience and the pieces you've received! Sending our love all the way over to Hawaii! xx Love, the lilac and mila girls xx

Posted 2 years ago

“I love buying from this store I can earn rewards while shopping. If thongs aren’t quite right they exchange no hassle. Keep up the great work”

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Posted 2 years ago

Hi Paula! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your Lilac and Mila pieces & the service you have received, we always strive to make sure our customers are completely satisfied. We can't wait to see what you pick next xx Love, the lilac and mila girls xx

Posted 2 years ago

“Great reseated program, always has the latest stock listed.”

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Posted 2 years ago

Hi Kristy! We are so glad to hear you loved your Lilac and Mila experience! Thank you so much for taking the time to write such lovely feedback, we really appreciate it! xx Love the Lilac and Mila girls xx

Posted 2 years ago

“I live in Canada and I will ONLY order my dresses from Lilac and Mila. I have had years of positive experiences of customer service. Thank you for being so amazing and so quick with the shipping to Canada! :)”

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Posted 2 years ago

Hi Angela! Yay! Thank you so much for taking the time to leave us such kind feedback, it means the absolute world to us! We are so glad to hear you love your Lilac and Mila pieces as much as we do! We can't wait to see what you pick next lovely xx Love, the lilac and mila girls xx

Posted 2 years ago

Lilac & Mila is rated 4.7 based on 2,369 reviews