Name: Lilac & Mila
Rating: 4.70

“Item as described, fast postage”

Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“A fantastic online store with beautiful styles on offer. My Jaase purchase was so quality! Other major online stores need to really step their game up IMO.”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Staff are always helpful and the deliveries are super quick. love the range and the price point, always get lots of compliments when I’m wearing a newly purchased outfit!”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Loved my jaase Jodi jacket - beautiful fit and style.”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love our Jodi jacket, it has got to be one of all time favourite pieces! Love, the Lilac and Mila girls xx

Posted 3 years ago

“I love the online store, new things all the time”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love our pieces! Love, the Lilac and Mila girls xx

Posted 3 years ago

“Easy transaction, beautiful dresses, delivered quickly without any problems. Love my dresses.”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love our pieces and the service you have received! Love, the Lilac and Mila xx

Posted 3 years ago

“Nice Dress very happy with transaction Thanks 😊”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love our pieces! Love, the Lilac and Mila girls xx

Posted 3 years ago

“Awesome service quick delivery and gorgeous clothing”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love our pieces! Love, Lilac and Mila xx

Posted 3 years ago

“Very nice received my top almost the next day thank you with a lovely thank you card”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“I found that it was quite a while between ordering and dispatch and the dispatch once received was never updated by courier which i found frustrating. I also ordered 2 jaase jackets in 2 sizes and 2 colours and have been extremely disappointed. The quality of item for the price is extremely poor. Im reluctant to return as i believe on credit is available so am i left to try to sell online to recoup my funds? Previous purchases have been great but in this case... very disappointed in value for money.”

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Posted 3 years ago

Hi Lovely! Thanks so much for taking the time to leave us your feedback! We do apologise your order took 3 business days to be dispatched rather than our usual 1-2 as we had a slight delay with the delivery of our stock that week, unfortunately the courier updates are something that is out of our control. We're also very sorry to hear you were disappointed in the quality of our most-loved Jodi Jacket, we have had many customers purchase and love this item and it is one of our best-selling jackets! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. We have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“Easy quick and also convenient to buy online with Lilac & Mila xx”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your experience with us. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Excellent. My purchase fitted great and love the selection of beautiful clothing they offer.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Kind and generous ladies make this Shopping Experience one of the best I’ve ever had Thank hoo so much xx”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 3 years ago

“Absolutely love my new JAASE dress and the shopping experience. Shipping was so quick and I had my new dress within a couple of days of ordering so of course, I wore it immediately!”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful cusomters are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 3 years ago

“Fast delivery and great prices”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your experience. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Always happy with purchases and service. Definitely have the best sales around and the loyalty program they have is a real added bonus.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your purchases and serivce! Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“The best online shopping experience . Magic fast delivery . Packed well . Friendly staff. My fav store - the points and monetary incentives are amazing”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Great to deal with, fast delivery thanks so much”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Not really impressed by this store. Ordered 20 Feb, package might arrive 11 March... No idea about the quality of the product until I receive it.”

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Posted 3 years ago

Hi Lovely! We can see that your order was an international parcel, which does take a little longer than domestic parcels, however a delay this long is very unusual! We're happy to see it has been delivered. I can't see that our customer service girls have been notified of this issue. It is so important to us that all our customers to love their purchases and receive them promptly, therefore it is crucial to notify us when an issue arises or if you have any concerns about the whereabouts of your parcel - as we cannot assist if we are unaware. Please don't hesitate to reach out to us if you have any further questions or issues that we can assist with! We hope we can turn your Lilac and Mila experience around. Love, the Lilac and Mila Girls xx

Posted 3 years ago

“Great customer service quick delivery beautiful clothes one of my favourite places to shop”

Helpful Report

Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews