Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,369 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service at Lilac & Mila is just fantastic. Excellent packaging & fast shipping. The website is very easy to use & the range of beautiful items available is huge! The loyalty points program is wonderful & I have already redeemed a reward.Prices are reasonable & their regular sales are just a bonus! 🙂🌸💜”

Helpful Report

Posted 2 years ago

“First time ordering through this company/ website. Beautiful clothing with a label that i have purchased before but from a different website. Ordered a dress, way oversized (sizing chart and reviews all considered before purchase), not enough sizes to exchange or re-order. As a first order received 15% off - which is Great and why i purchased something. Only store credit available however the store credit doesnt cover the cost of a new purchase + shipping (because of the initial 15% discount), Unless looking at SALE items but then there isn't enough sizes available in SALE items either. Disappointed, considering keeping it and gifting it to someone as returning to purchase something else will cost me more money. Shipping returns also a little unclear - did the right thing to select that i had purchased with a discount and it was going to cost me $9.60 out of pocket to return. Had to contact them via online chat to discover that the "full priced item" option needed to be selected for a no cost return.”

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Posted 2 years ago

“Great service, super fast delivery to NZ. The top is perfect, the sizing and quality are good!”

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Posted 2 years ago

“It hasn't arrived”

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Posted 2 years ago

“The dress is just lovely and the delivery time was great! Thank you!!!”

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Posted 2 years ago

“I had to return for sizing. Very good customer support with this. New size delivered very quickly. Highly recommended”

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Posted 2 years ago

“My first time online shopping with Lilac and Mila and I was delighted with the easy ordering, the quick delivery to rural Vic. Their range of fashion is amazing and sooo many lovely dresses to chose from. I am so happy with my purchase being the beautiful Jasse gardenia print in the midi dress. The pattern is so pretty however not too bold , the fit is perfect being a “mature” lady it so comfortable and flattering. I purchased the large as I am usually between a 14 and 16 . The length is perfect and a true midi on a shorter woman. Thankyou Lilac and Mila I look forward to shopping with you again.”

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Posted 2 years ago

“I love the clothing and service. But I think they should give cash refunds like all other businesses.”

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Posted 2 years ago

“So easy to deal with. Amazing customer service and the quality of the products is exceptional. Delivery was fast and not overpriced. It’s great to buy from a company that cares about its business”

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Posted 2 years ago

“The item arrived heavily crushed and wrinkled. I don’t appreciate having to get it pressed before I could wear it.”

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Posted 2 years ago

“I am able to get what I want when I want it and delivered quickly. Price and good quality matter and I get that too! 💖”

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Posted 2 years ago

“Fast shipping, easy to navigate website, great product range.”

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Posted 2 years ago

“First time ordering with Lilac and Milla, where I ordered 3 dresses. The quality was impressive and sizing was Australian and correct. I completely recommend anyone to order with confidence as this company is not some knock off and the dresses where exactly like the pictures and better!!!!!! 5 stars and I will be ordering again with no hesitation! Thank you Lilac and Milla.”

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Posted 2 years ago

“I had great hopes of receiving a wonderful product. My daughter in law had recommended you highly. When my dress arrived it looked like a crumpled dish cloth. It’s too big (not your fault). It will do as an over bather dress defiantly nothing else. I have had one to many poor buys on the internet I think this will be my last.”

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Posted 2 years ago

“Very happy with my purchase, quick delivery, stunning dress and very good quality”

Lilac & Mila 5 star review on 5th September 2022

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Posted 2 years ago

“quick arrival excellent communication and tracking of order and the sweetest Maxie dress that I look amazing in thank you”

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Posted 2 years ago

“Love shopping and they have a great Loyalty program and the dresses are pretty as”

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Posted 2 years ago

“Full stars all the way”

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Posted 2 years ago

“If you're looking for quality service and quality products Lilac & Mila is your one stop shop. Nothing is too much for the girls I've had to contact them a few times as I've messed up with my orders and whilst I've stressed it's always no problem for them. Their dresses are Awesome and so well made!!! Got my wardrobe sorted!!!!”

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Posted 2 years ago

“Great top, perfect service. It’s on the large size though so I would size down”

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Posted 2 years ago

Lilac & Mila is rated 4.7 based on 2,369 reviews