Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.70

4.7 Rating 2,430 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

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“Just had my first purchase with Lilac & Mila, must say from ordering through to delivery everything went professionally. My purchase was exactly as advertised, quality, colour & fit amazing. I will definitely be a returning customer :-).”

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Posted 2 years ago

“Great experience shopping with Lilac and Mila. * fast shipping * gorgeous products - true to pictures * easy, no fuss exchange 5 stars *****”

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Posted 2 years ago

“The quality of the maxi is really good and the style and colours are beautiful.It is very flattering and I can’t wait to wear it when the summer arrives.Can dress this dress up or down and has a real boho carefree vibe.Very happy with this dress and the sizing is perfect.”

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Posted 2 years ago

“Excellent price, clothing is great quality and delivery was very prompt.”

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Posted 2 years ago

“Lovely Boho clothes. Fashionable, cool and comfortable to wear. They fit loosely as intended. Speedy delivery and great prices!”

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Posted 2 years ago

“Loved my new dresses and tops! Everyone said how gorgeous they were when I wore them! They are very generously sized and so comfortable. They have pockets which are awesome! Love my choice!”

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Posted 2 years ago

“Love my tops. You guys have the quickest turn around on ordering I have ever seen.”

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Posted 2 years ago

“Great customer service. The styles are simple elegance for all occasions. The colours & prints are gorgeous.”

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Posted 2 years ago

“I am a new Lilac and Mila customer, recently purchasing an Adela mini. I am really happy with the communication I received about my order, and the timeliness of delivery. The dress is just beautiful! I ordered another this week!”

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Posted 2 years ago

“Quick delivery and quality of dress good”

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Posted 2 years ago

“great service and loved my dress”

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Posted 2 years ago

“Both dresses are a beautiful style & colour. Trendy for my age (nearing 60). Received within 3-4 days of ordering so fast delivery.”

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Posted 2 years ago

“Purchased some items which unfortunately did not suit my body shape. Recently had a baby and trying to adjust to my new shape. I will admit I didn’t not read the returns policy before purchasing to which I then realised there was a no refunds and only store credit policy. I attempted to find alternative items however as the items are all similar styles and fabrics I knew I would not be happy with any other items. I appealed to their ‘Customer Support’ to politely ask if they could make an exception and provide a refund, however I received an automated email advising that they would only allow store credit. Now I am unable to afford to try to purchase new clothes elsewhere and will have to try to cope with the clothes I have now. Order No. #44942”

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Posted 2 years ago

“Super fast delivery! Absolutely love my dresses and the sizing was perfect.”

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Posted 2 years ago

“Beautiful print & material True to sizing. Love it!!!”

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Posted 2 years ago

“Gorgeous material, gorgeous dress, feel like a princess wearing it…thank you”

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Posted 2 years ago

“Customer service is extraordinary and the clothes are stunning. Quickly become my favourite shop!”

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Posted 2 years ago

“Very happy with my purchase thank you so much”

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Posted 2 years ago

“The customer service at Lilac & Mila is just fantastic. Excellent packaging & fast shipping. The website is very easy to use & the range of beautiful items available is huge! The loyalty points program is wonderful & I have already redeemed a reward.Prices are reasonable & their regular sales are just a bonus! 🙂🌸💜”

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Posted 2 years ago

“First time ordering through this company/ website. Beautiful clothing with a label that i have purchased before but from a different website. Ordered a dress, way oversized (sizing chart and reviews all considered before purchase), not enough sizes to exchange or re-order. As a first order received 15% off - which is Great and why i purchased something. Only store credit available however the store credit doesnt cover the cost of a new purchase + shipping (because of the initial 15% discount), Unless looking at SALE items but then there isn't enough sizes available in SALE items either. Disappointed, considering keeping it and gifting it to someone as returning to purchase something else will cost me more money. Shipping returns also a little unclear - did the right thing to select that i had purchased with a discount and it was going to cost me $9.60 out of pocket to return. Had to contact them via online chat to discover that the "full priced item" option needed to be selected for a no cost return.”

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Posted 2 years ago

Lilac & Mila is rated 4.7 based on 2,430 reviews