Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,369 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with your service 😀”

Helpful Report

Posted 2 years ago

“I have purchased a few things from here and have always been more than happy with the item and the lovely service. Looking forward to many more purchases. Thanks Kristen xx”

Helpful Report

Posted 2 years ago

“beautiful dresses”

Helpful Report

Posted 2 years ago

“Beautiful tops & fabric. I normally wear size 14 but ordered a size 12. Could easily get away with size 10.”

Helpful Report

Posted 2 years ago

“Wonderful service and fast postage. Dresses are always a lovely quality. I will shop again.”

Helpful Report

Posted 2 years ago

“Item as described, great quality, friendly communication and prompt postage. Thank you :)”

Helpful Report

Posted 2 years ago

“The top I bought is absolutely beautiful, only problem is it is about 3 sizes to big, I like things loose but not that big”

Helpful Report

Posted 2 years ago

“Dress is fabulous”

Helpful Report

Posted 2 years ago

“My dress is gorgeous well made and a perfect fit .. it arrived before I expected it . And the help I got when I made an error with my order was excellent . Can’t wait to order more xx”

Helpful Report

Posted 2 years ago

“I purchased the Gardenia print mini dress in a 3xl size and it fits perfectly. I'm usally a size 22-24 and this dress still left plenty of room around the bust & hips. I wear it with leggings and it's so comfortable and looks fabulous. Quick shipping and great quality. Very happy with my purchase.”

Helpful Report

Posted 2 years ago

“Brought a top ordered XL which I could fit me and my husband in it. I have emailed Lilac & Mila 4 times this week to swap but have not heard anything from them. But I have received an email to buy something every day.”

Helpful Report

Posted 2 years ago

Hi Tracy, Thank you for your review, we are incredibly sorry to hear that you haven't had the best experience with us. We try our very best to ensure that all of our beautiful ladies are 100% satisfied with their items and experience with us here at Lilac and Mila and this is definitely disappointing for us to come across. We've just had a little look at previous communication with you and unfortunately we could not find any of the emails you sent to us regarding the return, this review was the only thing that showed up on our system. We are happy to proceed with the return how you would like, and hopefully turn this experience around for you. Our customer service contact email is hello@lilacandmila.com, please contact us with any further issues! Love the lilac and mila girls xx

Posted 1 year ago

“Easy ordering process Prompt delivery”

Helpful Report

Posted 2 years ago

Hi lovely! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Love lilac and mila xx

Posted 1 year ago

“Love this dress.....bought for a special occasion.....fits beautifully.....I have run the sides in a little as it had a bit too much fabric for what I like personally.....looks great now”

Helpful Report

Posted 2 years ago

Hi Lovely! Thank you so much for finding the time to leave such a lovely review! and thank you for the feedback, we appreciate it so much xx Love the Lilac and Mila girls xx

Posted 1 year ago

“I ordered the wrong size so sized down in the Adela. So happy with the return and service.”

Helpful Report

Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 1 year ago

“First time ordering and was kept up to date regularly”

Helpful Report

Posted 2 years ago

Hi Lovely! Thank you so much for finding the time to leave such a lovely review! We appreciate it so much xx Love the Lilac and Mila girls x

Posted 1 year ago

“Absolutely love my purchases. Differently will buy again ladies.”

Helpful Report

Posted 2 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved your purchase! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. The Lilac and Mila Team! xxx

Posted 1 year ago

“Always fast shipping with easy returns.. gorgeous clothing with loads of exclusive prints to Jaase which is a bonus...love love love shopping with Lilac and Mila...the staff are always so friendly and helpful xx”

Helpful Report

Posted 2 years ago

Hi Nicolle! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 1 year ago

“Quick delivery. Ordered a 16 which is for my boobs. Still too small. Why isn’t all clothing manufactured at a standard size. This happens all the time with online ordering”

Helpful Report

Posted 2 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We are so sorry to hear that you have received a faulty item, we try our best to ensure this doesn't happen. I can't see that our customer service girls have been notified of this issue. We do request that customers do reach out to us directly when this happens. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. We are always happy to exchange or provide a store credit for the item xx We hope to turn this experience around for you! Love the lilac and Mila girls xx

Posted 1 year ago

“My item arrived quickly & was just as ordered.”

Helpful Report

Posted 2 years ago

Posted 1 year ago

“Purchased the very pretty Orange Blossom Chloe Top and it is gorgeous with striking colors and fits perfectly. Website is very easy to navigate and package arrived beautifully packed in only a few days. Very pleased with your service and will definitely be a repeat customer. Highly recommended.”

Helpful Report

Posted 2 years ago

Hi Lovely! Aw you are too sweet! Thank you so much for finding the time to leave such a lovely review! We appreciate it so much xx Love the Lilac and Mila girls xx

Posted 1 year ago

Lilac & Mila is rated 4.7 based on 2,369 reviews