Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,380 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,380 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love love my new clothes. Top quality that didn’t break the bank. Sizing was perfect. Added bonus was the free postage. Will definitely shop with Lilac & Mila again. 💖”

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Posted 4 years ago

“My first purchase from Lilac & Mila is a beautiful dress of great quality, will be a return customer for sure.”

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Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“Great service each time I have purchased from Lilac & Mila. Dress delivered super fast to Qld. Thank you 👌😘”

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Posted 4 years ago

“LOVE my Tessa maxi in Lulu print! Waiting for same Tessa style to come out in short sleeves for summer! Gorgeous print and fabric, super flattering. Super quick delivery!”

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Posted 4 years ago

“I had to sadly return a garment as it did not fit, I was happy to pay for the return postage (as I had used a discount code) the communication was amazing and in my opinion they went above and beyond, they held an outfit for me and as an extra bonus they paid for return postage. I will be shopping again soon. Kindest Regards, Cath”

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Posted 4 years ago

“I am so so happy with my recent purchase. I would love to see more items in size 16 and up. Thankyou excellent service”

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Posted 4 years ago

“Website is easy to use and the checkout process is quick! Love the clothes and service you provide!!”

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Posted 4 years ago

“Wow love my dress true fit size”

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Posted 4 years ago

“Very happy with my order & service Thank you Lilac & Mila”

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Posted 4 years ago

Hi Lovely Thanks so much for your feedback, it's always amazing for us to hear back from happy customers - it definitely makes our day!! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“I love all the items I ordered! I would recommend.”

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Posted 4 years ago

“I loved my purchases and lilac and mila are so accommodating and very helpful a delight to deal with.”

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Posted 4 years ago

“I am fairly new to online shopping after recently joining Natalie Angle’s LMTBYB group. So when I recently purchased 4 dresses from your company I made the rookie error of not checking your returns policy. I just naively assumed I would be able to get a refund on any items that didn’t suit! (I know...my mistake and I will wear that) After trying on each of the dresses I have realised unfortunately that I will have to return 3 of the 4. My main complaint on now having over $200 in store credit is that many of your other garments that I would be potentially be interested in purchasing with my credit are out of stock!!”

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Posted 4 years ago

Hi Lovely, We're incredibly sorry to hear that you were not 100% satisfied with your recent purchase. I can see that you ended up returning one of the dresses and used your credit to purchase the gorgeous Lunar Taurus Maxi with your credit which is fantastic!! We have new stock arriving weekly and considering our credits never expire I have no doubts that our customers will always find the perfect replacement piece!! The girls in the office are always here to send through measurements for any garments that you are interested in so please feel free to email hello@lilacandmila.com whenever you need us!! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Amazon service and beautiful clothing💜”

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Posted 4 years ago

“Love my dress just wondering where my jacket is, other than that awesome work”

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Posted 4 years ago

“Speedy delivery and I love my dress and can’t wait to wear it once it warms up, thank you!”

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Posted 4 years ago

“Great experience”

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Posted 4 years ago

“Thank you to Lilac & Mila. I purchased a dress and after receiving it, realised I had purchased the incorrect size. I returned the dress, purchased a new dress and my money was refunded all within a few days. Customer Service - 10 of out 10! Kind regards Deb”

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Posted 4 years ago

“Absolutely love my Jesse dress....perfect fit and colour. Thankyou.”

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Posted 4 years ago

“Wonderful and super fast service. I’m in Singapore and was surprised my package was shipped by DHL instead of standard auspost. Thank you so much!”

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Posted 4 years ago

“Awesome customer service & communication, fast delivery”

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Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,380 reviews