Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,381 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

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“A pleasure to deal with. Communicative and helpful with any questions. I’ll be back!! xx”

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Posted 4 years ago

“Great service and respond quickly”

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Posted 4 years ago

“I have only recently been introduced to your wonderful online store via the LMTBYB Ladies!!! It is love at first sight. I have only placed two orders, they were shipped quickly and the garments are beautiful. Keep doing what you do xx”

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Posted 4 years ago

“My experience was perfect. Easy to find the items (watched LMTBYB and that was very helpful). The item arrived very quickly & I couldn’t be happier with the beautiful dress - quality and value for money - I absolutely love it - thank you!!”

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Posted 4 years ago

Hi lovely, Thank you for your super kind feedback ~ it means the world! xx

Posted 4 years ago

“It was a lovely dress and one that I am sure I will get some wear out of. The quality doesn't feel that great for the price you pay - so I don't think it will be long lasting.”

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Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. If you aren't satisfied with your items, you can of course return these items to us - we want our customers to love all their new items. We can have a free return label sent to you if this is something you would like to do. It is so important to us that all our customers to love their purchases therefore we would love it if you could please email us to chat about your concerns. . Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“I was surprised by the next day delivery but disappointed in the quality of the dress. When trying it on, two buttons straight away fell of.”

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Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. If you aren't satisfied with your items, you can of course return these items to us - we wouldn't want you to keep an item that isn't less than perfect, it's our policy here at Lilac and mila. We can have a free return label sent to you and organise a replacement of the item. If you could please email us with your order number, we will do our best to assist from there. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“The dresses are beautiful and delivery was fast. But there had been zero quality control. All of the four dresses had long over locker threads hanging off at different parts, and one dress I had to restitch the shoulder. They were severely crushed in the bags and had clearly not been checked when they had arrived from whatever country they are made in, before being shipped to customers. It cheapened the overall business unfortunately.”

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Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We value your feedback and will pass this on to our packing team. If you aren't satisfied with your items, you can of course return these items to us - we wouldn't want you to keep an item that isn't less than perfect, it's our policy here at Lilac and mila. We can have a free return label sent to you and organise a home pick up for you if this is something you wish. As packaging is really important to us here at Lilac and Mila, we'd love to issue you with a gift voucher to use on your next purchase and make up for your previous experience. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Great, easy shopping and fast delivery!”

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Posted 4 years ago

“OMG, speedy delivery and stunning fabrics! I had to sadly return a dress, my bust just couldn’t squeeze into it, and Staff credited my account with a friendly manner. I cannot wait to wear the other dress in my order and spend my credit!”

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Posted 4 years ago

“The clothes are beautiful and the customer service is excellent. The returns procedure is the best I've come across for online shopping.”

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Posted 4 years ago

“Great products, great prices fast delivery. Live my new jacket 🧥”

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Posted 4 years ago

“I am delighted with my purchase from Lilac & Mila. Good, quick, efficient service too.”

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Posted 4 years ago

“Very fast order and very friendly friendly and fast customer service. Very happy! Highly recommend and will buy again in future”

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Posted 4 years ago

“Great service , quick delivery , awesome products and price”

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Posted 4 years ago

“Great website and customer service. Amazingly quick delivery!”

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Posted 4 years ago

“Great seller love the Lana T-shirt”

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Posted 4 years ago

“Hi Lilac and Mila. This was my first order and unfortunately there was an error at the beginning and I received wrong item. I have contacted you the next day and got solution immediately. The correct item was sent to me the next day and arrived in few days. I love the tunic I have ordered, it's very cute. The person that was in touch with me was very helpful. I am very happy with the purchase. Thank you. Maria”

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Posted 4 years ago

“Beautiful fabric.”

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Posted 4 years ago

“Great website. Beautiful products. Easy to order, good prices, delivered quickly.”

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Posted 4 years ago

“The kind of customer service that makes you want to buy more! They went above & beyond to help me with a size exchange! Thank you”

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Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,381 reviews