Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,366 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

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“Absolutely love this too but it runs a bit larger than I’m use too will definitely be wearing it, next time I think I’ll go down a size”

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Posted 1 year ago

“Service from Lilac & Mila is just awesome, unfortunately I chose a product not true to my sizing, love the fabrics of Jaase but the brand is a very generous over size. Refund was promptly promised and I hope to look at future labels”

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Posted 1 year ago

“Lovely colours in the dress and flattering shape. It’s a bit low in the V neck so will have to sew it up a bit. Very happy with the dress. I’m a size 6 and got the XS it’s quite a generous fit for the size.”

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Posted 1 year ago

“I love my dress, fits perfect, very pretty, sure quick delivery”

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Posted 1 year ago

“Amazing dresses and service. Highly recommend.”

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Posted 1 year ago

“the tracking is telling me the parcel is stuck in Brisbane QLD since October 6th.Cleared and awaiting international departure. It seems very long , but i can only wait.It looks like there is nothing I can do.”

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Posted 1 year ago

“Dress fits perfectly as described 👌”

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Posted 1 year ago

“Perfect thankyou”

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Posted 1 year ago

“Quick delivery and stunning dresses. Very happy each time I purchase.”

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Posted 1 year ago

“Great quality and amazing prints! Exactly like the pictures 😍”

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Posted 1 year ago

“Beautiful flowing dress - loved the feel ! Lots of great comments and perfect fit”

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Posted 1 year ago

“I purchased a beautiful Jaase dress from Lilac & Mila, it was great to get what i wanted online when i couldn't find it close to home. The dress was sent out promptly and i received shipping notices. Excellent service, would purchase from Lilac and Mila again.”

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Posted 1 year ago

“Love the colour and style . Going on the size guide ( bust size ) it only just fits . Next size up would be too big . The button holes (elastic) pull , so I have had a dressmaker stitch the front of dress to address the problem .”

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Posted 1 year ago

“I contacted Lilac and Mila and sent my measurements to ask what size I should buy a dress in. I received the dress and it was 2 sizes too small. I emailed them and they emailed back saying to return it, which I did. The dress was received by them 2 weeks ago (confirmed by Australia Post) and I’ve heard nothing and not had my money refunded. I’ve found them to be reasonably good at responding until now, it would be good to have a conversation but there’s no phone number provided.”

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Posted 1 year ago

“Good service and quality dresses although one did not suit”

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Posted 1 year ago

“So happy with my order will definitely order from here again thankyou so much”

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Posted 1 year ago

“My dress arrived sooo quickly… and it is just so pretty The fabric is great and doesn’t crush too much All in all I am so happy with this purchase and size and length perfect”

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Posted 1 year ago

“Pretty, great cut & length, lovely sleeves and flowy soft fabric!”

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Posted 1 year ago

“Recieved a discount as my first order with Lilac & Mila...yay”

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Posted 1 year ago

“Messaged and asked for a return authorisation days ago. Still no response. Poor customer service.”

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Posted 1 year ago

Lilac & Mila is rated 4.7 based on 2,366 reviews