Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,379 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,379 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I missed out on buying the dress i wanted. It was in my cart however i didn't complete purchase quickly and i missed out. I got an email saying i had itrm in my cart so i replied with above info. I was then contacted and they said they would search their store for my size. And success also very quick delivery. 10 out of 10”

Helpful Report

Posted 4 years ago

“Super fast shipping, even in these COVID times”

Helpful Report

Posted 4 years ago

“Where do I start the the 2 dresses I brought are beautiful stylish and well made on the days I do wear them I have at least 3 women compliment me about the dresses where did i buy its beautiful love the material love TV these dresses..Purchasing was easy sizing is great and delivered swiftly to my door ...Will definently be buying more items.Dresses should come with a warning you will be complemented numerous times about how lovely the dresses are ...💟💟💟”

Helpful Report

Posted 4 years ago

“The service and speed of delivery , the style and quality of the product, the look and feel of the outfit are all impressive. Thank you.”

Helpful Report

Posted 4 years ago

“Was easy to find the product I was after and the customer service staff helped me by letting me know when the product was restocked”

Helpful Report

Posted 4 years ago

“My order arrived so quickly and it is exactly as appeared on the website. Highly recommend.”

Helpful Report

Posted 4 years ago

“So pretty, i was worried about sizing but it was perfect, love my dresses!”

Helpful Report

Posted 4 years ago

“I was given the wrong size”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I've just sent you through an email with a link to our Free return label! We accept returns on all of our items and we will provide you with a gift card which you can use to purchase another item you love! Our gift cards never expire so you have all the time in the world to find something perfect for you and with our weekly new arrivals I'm sure that won't be long! In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Easy to nevigate site, quick postage with good communication. Beautiful dress. Only suggestion is having measurements on each garment and size to assist with ordering the correct size and reducing the need to return the item.”

Helpful Report

Posted 4 years ago

“The support I received with my purchases and return process from the customer service people was outstanding. The website is clear and easy to work with. I will certainly be purchasing from Lilac and Mila again. Thank you”

Helpful Report

Posted 4 years ago

“Excellent service.”

Helpful Report

Posted 4 years ago

“It arrived in super speedy time & fits beautifully. Unfortunately living in Melbourne means I haven’t worn it out if the house yet”

Helpful Report

Posted 4 years ago

“Fast shipping and beautiful clothes! The website details are very thorough which made it easy to purchase the correct sizes. Definitely will buy from Lilac and Mila again!!”

Helpful Report

Posted 4 years ago

“First time purchasing from Lilac & Mila and I am happy with my dress and the service provided. I will definitely be a returning customer. Thank ladies xo”

Helpful Report

Posted 4 years ago

“Buying from Lilac and Mila was a good experience, however the dress I purchased was far to big. Easy to return, but alas I couldn’t get a refund just a credit. I think it would be very beneficial if the website removed items that had sold out. Often there is only a size 8 left. The denim Delilah jacket was also recently back in stock, I had it sitting in my basket then when I went to pay, it disappeared and was sold out, very disappointing. It won’t stop me purchasing from them. Great variety.”

Helpful Report

Posted 4 years ago

“Ordered 2 dresses and both came in good time (given delays with postage in general). Only issue I had was that one of the dresses had a small cut/tear near the collar. As it appears the dress was not taken out of the manufacturers packet, it looks like a manufacturer issue. A little disappointing but not the end of the world. I would shop again with Lilac and Mila.”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I just had a little look against your account and can't see you've contacted us via our hello@lilacandmila.com email regarding this issue. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“The product I purchased didn't fit however there is no refunds and I have emailed with no response. Many items have not be restocked in all sizes for me to exchange”

Helpful Report

Posted 4 years ago

Hi Lovely, Thanks for your feedback and we're so sorry to hear your not 100% satisfied with your purchase! I can assure you our customer satisfaction girls would love nothing more than to help you out with your purchase and make sure that you find a replacement piece that will make you feel absolutely fabulous! As you have written this anonymously I cannot look into your order and give you a hand. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) We would love to hear from you at hello@lilacandmila.com so we can turn around your experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Was very happy with my garment and the prompt delivery.. Thank You 👌🏻”

Helpful Report

Posted 4 years ago

“WOW!! I placed an order on Tuesday night, and it arrived today! (Thursday) Thank you so much for your awesome customer service and gorgeous garments!”

Helpful Report

Posted 4 years ago

“My purchase came very quickly and I’m very happy with my clothes. Thankyou.”

Helpful Report

Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,379 reviews