Name: Lilac & Mila
Rating: 4.71

“The customer service on this website is excellent. The team went above and beyond to answer my questions and help resolve an issue. After this experience I would very happily and confidently be a repeat customer and also have told multiple friends about the website too!”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“When I had a question after placing my order the response was so quick.”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Lilac & Mila , so very good to purchase from , absolutely love all of the stunning clothing, but l still have not received my order , StarTrack has had my parcel sitting in its depot for 5 days now, they are only 15 minutes away from my house.”

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Posted 4 years ago

Hi Lovely, We are very sorry to hear that this has happened with StarTrack! We do our best to ensure all our orders are arriving to our customers as quickly and efficiently as possible. We do request that our customers notify us of any concerns or issues as soon as possible so that we can work to resolve them in a timely manner! We can see that your parcel got to you and hope you are loving your Lilac and Mila pieces! xx Love, the lilac and mila girls xx

Posted 3 years ago

“Nice dress but sizing not reliable.”

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Posted 4 years ago

Hi Lovely, Thank you for your email, we are very sorry to hear that you were not 100% happy with your recent purchase. As you've posted this anonymously I'm not able to look into your account and make sure we helped you rectify this issue. To help with sizing, we do little try ons of the newest items on our Instagram story. We will also be making sure that all accurate measurements are found on all new items when uploaded every Monday. We have also started focusing on collaborating with plus size ladies such as @letmetrybeforeyoubuy on Instagram. Nat is fabulous and very real - We love working with her to show you girls what our garments look like on real body types ✨ At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“So disappointed in the customer service :( I wanted desperately to love this brand after watching live try ons on Facebook- I gave their plus range a try hoping the online advice was accurate. Unfortunately it didn’t fit and nothing else in their range will suit. I reached out to explain my predicament but the company were adamant they would not give me a refund. So now I have a credit voucher for a range I can’t wear. Ultimately my mistake- but I’m really disappointed in Lilac & Mila for being so uncaring and inflexible and I’m annoyed I had recommended the company to people before this experience. I won’t be doing that again!”

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Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. Although we don't refund our credit notes never expire so you have all the time in the world to find something you love ! We have new arrivals ranging from size 6-20 weekly and to help with sizing issues, we do little try ons of the newest items on our Instagram story so our gorgeous customers can see the way the dress fits on the body. We will also be making sure that all accurate measurements are found on all new items when uploaded every Monday. We have also started focusing on collaborating with plus size ladies such as @letmetrybeforeyoubuy on Instagram. Nat is fabulous and very real. We love working with her to show you girls what our garments look like on real body types ✨ Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Very quick delivery, responsive to online enquiries and I like the benefits program. I feel it's a personal service with the customer at the front of their mind always.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Purchase arrived quickly after ordering. Good quality for the price.”

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Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Beautiful range, great service and super quick delivery.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Order arrived in record time. Product was beautiful but had to arrange an exchange in size. (My fault not theirs) My communication regarding this was also.responded to in record time. The return process was so easy. Am now waiting for my exchange to arrive which I am confident will live up to the high standards Lilac and Mila have already set. Have my eye on something beautiful for Christmas so will be back shopping very soon.”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful cusomters are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 3 years ago

“When the wrong item was sent Lilac and Mila were very efficient, friendly and prompt at sending out the correct style.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Purchasing process was easy, delivery was quick, although the item is marked an XL, is more suited to a 10, small 12 so can't wear and can't return so won't be purchasing again unfortunately :(”

Helpful Report

Posted 4 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we also offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! As you have posted this anonymously I'm unable to see your account and if we were able to help you - Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“I ordered the Madrid belt from Lilac and Mila and would highly recommend this company. Delivery was very fast and the whole process of buying online from them was very easy. I love the belt and would definitely buy from Lilac and Mila again.👍”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Hi there, The ordering and delivery process was great, however I was waiting for this item to be restocked for weeks before I could place my order. And to do this I was checking the site every day. I love the top but unfortunately the size is so generous that it’s too big and I can’t reorder the smaller size as it is sold out again! Not sure if you can buy larger volumes of stock to avoid this happening? Other than that I really love the clothing your store offers and for really reasonable prices. I am always getting ideas from Nat at Let me try before you buy. She is amazing and so helpful and I suspect is doing great things for small businesses including yours. Thanks for taking the time to find out what your customers are thinking. I will definitely shop from you again. Cheers, Angela”

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Posted 4 years ago

“Lilac and Mild always have the hottest frocks that rock and so many gorgeous things! Super fast delivery and mega easy purchases! xx”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 3 years ago

“Easy to use website”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 3 years ago

“Loving these gorgeous dresses! Gorgeous styles and fabrics; fantastic customer services and speedy delivery!”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“The only thing that could make it a much better experience I’d say is to offer refunds”

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Posted 4 years ago

“Very quick service”

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Posted 4 years ago

“Great delivery time”

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Posted 4 years ago

“I was very pleased with the website it was easy to use and found that the garments were true to size. Would use you again.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews