Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,380 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,380 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

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“Beautiful dress, quick delivery, can’t wait for occasion to wear it!”

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Posted 4 years ago

“Being buying dresses from lilac & Mila and have never been disappoint. Highly recommended”

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Posted 4 years ago

“One of my favourite online stores, fantastic customer service!!!”

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Posted 4 years ago

“I found ordering online super easy and garment arrived quickly.”

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Posted 4 years ago

“I loved quick mail delivery and garment was perfect”

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Posted 4 years ago

“Very pleased with this company, great diversity and size range, hopefully will shop here again.”

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Posted 4 years ago

“Loving my new dress. The quality is excellent and perfect size.”

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Posted 4 years ago

“Lovely dress, quality and true to size”

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Posted 4 years ago

“The dress I purchased is beautiful, I’m very happy with it although I haven’t yet had an opportunity to wear it.”

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Posted 4 years ago

“Beautiful dress. I do feel it rounds a bit small (I’m a 14 and brought the L) but it was my first purchase so yanno 😂🙊 I LOVE the gathered elastic detailing, but the section on the but needs to be. Couple of lines longer as it cuts me off on my boobs, rather than under or close to under (I don’t think my boobs way up or way down... just in the middle )”

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Posted 4 years ago

“Hi, I received my two dresses in quick order and love both of them. Both fit perfectly (size medium). Thank you 😊”

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Posted 4 years ago

“Excellent service, very quick turn around .”

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Posted 4 years ago

“It’s such a pleasure ordering from Lilac. and Mila. Amazing communication, super fast shipping and beautiful product. Very happy customer here!”

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Posted 4 years ago

“The Leora Pink Embroidered Avenue top is better in real life than on the internet, it is soo nice!!! The reason why i have only given 3 stars: I had been searching for this shirt for some time and was reluctant to purchase as you only do store credit or exchange, no refunds for change of mind. Lucky for me the shirt suits and fits me. As a rule I stay clear of any online business that does not offer a refund. I have found items on your website that I like but i have purchased from other online businesses that offer refunds regardless of the reason.”

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Posted 4 years ago

Hi lovely, , thank you so much for taking the time to leave us feedback. We are so glad to hear you love your new top - it's a personal favorite of mine! As stated in our store policy, we currently only offer returns for store credit, but this store credit never expires and you are welcome to purchase an alternate product. We also offer 60 day free returns instead meaning that we cover the cost of your return. We will take your feedback on and pass it along to our Senior Management team so we can make the Lilac and Mila shopping experience even better :)

Posted 4 years ago

“Very fast delivery & beautiful clothing”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“Excellent customer service and quick delivery”

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Posted 4 years ago

“Lovely clothes. Very fast delivery. Would definitely order again”

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Posted 4 years ago

“Everything I have purchased from Lilac and Mila has been of exceptional quality. Their clothes are amazing and the website is very user friendly for online purchases. I recently had to return a dress as it was too long for me and the customer service was fantastic and the returns process was very easy. I will be shopping at Lilac and Mila again regularly.”

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Posted 4 years ago

“Excellent service. Loved my dress.”

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Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,380 reviews