Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,381 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful dresses good quality size accurate. L”

Helpful Report

Posted 4 years ago

Thanks for the feedback

Posted 4 years ago

“Haven’t received my parcel yet, I‘m waiting for over 2 Weeks now. So I can’t review anything yet.”

Helpful Report

Posted 4 years ago

Hi lovely, We are sorry to hear that your parcel hasnt arrived. Orders usually arrive within 1-2 days unless international. could you please email us at hello@lilacandmila.com so we can sort this out for you.

Posted 4 years ago

“Beautiful dress & Inreceived it the day after ordering it, very quick delivery! Thank you 😍”

Helpful Report

Posted 4 years ago

Thanks so much for your kind words lovely - xx

Posted 4 years ago

“Very fast delivery (even though I live remote) and I love the Jaase dresses i purchased.”

Helpful Report

Posted 4 years ago

“Loveee the dress I got! Beautiful pattern, and surprised it fit me at 9 months pregnant as I bought it to wear afterwards. Great quality and very flattering.”

Helpful Report

Posted 4 years ago

Thankyou! we always try to include some pregnancy friendly options.

Posted 4 years ago

“I have every confidence in ordering from Lilac & Mila. The beautiful clothing always fits perfectly. Love the loyalty program. My items are always delivered in a few days. I’ll be back for more pretties!”

Helpful Report

Posted 4 years ago

Thanks so much for your kind words lovely - xx

Posted 4 years ago

“Received my order super fast and very happy with my purchase 😊”

Helpful Report

Posted 4 years ago

Thanks so much for the positive feedback! we really appreciate it x

Posted 4 years ago

“Everything was perfect my order went through easily and was posted out super fast and arrived carefully packaged and labelled. Thank you so much. I will be back to buy again xxx”

Helpful Report

Posted 4 years ago

Thanks so much for your kind words! It makes us very happy! x

Posted 4 years ago

“Was very impressed with the prompt service and wonderful help when I needed to exchange for sizing. The quality of the products is gorgeous also! Can't wait to shop again!! Thank you”

Helpful Report

Posted 4 years ago

Thankyou so much! this means the world to us! x

Posted 4 years ago

“The team was so lovely and helpful. I would highly recommend Lilac & Mila. They have been added to my favourites list for online shopping :)”

Helpful Report

Posted 4 years ago

“Very very unsatisfactory. Emailed your team as soon as I received my order as it was too big and requested to see if there is a smaller size. Did not receive any reply and have not heard from anyone in your team for over a week now. I’ve always shopped online with other brand and stores with no problems and great customer service and rapport. This is the first time an online store/shop/company have disregard their customers and haven’t bothered to respond back to emails. Very bad.”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I have looked in our inbox and junk folder and cannot seem to find your email - which we sincerely apoligise for. Customer service is our main priority and we aim to answer all our emails within 24 hours. You can of course return these items to us - we want our customers to love all their new items so we usually honour returns on all items purchased - we can have a free return label sent to you which is all prepaid. If you have any concerns and email isn't popping through - please don't hesitate to message us on Live chat, Facebook or Instagram - one of our lovely girls will be more than happy to assist! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“I received my items within 2 days of placing the order and when I had a question regarding my order it was answered promptly and professionally. Beautiful clothes and fantastic customer service. Appreciate the speedy service.”

Helpful Report

Posted 4 years ago

“Lilac and Mila got back to me very promptly and the subsequent delivery of my dress was very quick. Thanks!”

Helpful Report

Posted 4 years ago