Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,369 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service! I needed the dress asap so I contacted them after purchase and they made sure it was posted that afternoon. Superstars 🌟”

Helpful Report

Posted 2 years ago

Hi Annie! Aw! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience! Our main priority is making sure our beautiful customers are happy so we are so glad we sorted this out for you xx Love, the lilac and mila girls xx

Posted 2 years ago

“Great quality clothing that are beautifully designed. Both tops and dresses fit fantastic, very happy with my purchase and will definitely buy more in the future.”

Helpful Report

Posted 2 years ago

Hi Ashley! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received, it really means the world to us! Love, the lilac and mila girls xx

Posted 2 years ago

“Beautiful fabric. Soft on the skin, no fading of colour after washing numerous times. I’m a repeat customer for good reason ☺️”

Helpful Report

Posted 2 years ago

Hi Donna! Thank you so much for taking the time to leave us such kind feedback, it means so much to us! We love hearing that our customers are completely satisfied with their experience, we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 2 years ago

“Beautiful Dresses, Great service and fast postage. Very happy!”

Helpful Report

Posted 2 years ago

Hi Fleur! Yay! It means the world to us to hear you love your new Lilac and Mila pieces & the service you have received! Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 2 years ago

“Service is always great & my dress arrived in good time”

Helpful Report

Posted 2 years ago

Hi Shelley! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience and the service you recieved! Our main priority is making sure our beautiful customers are happy! Love, the lilac and mila girls xx

Posted 2 years ago

“Hi, I received my dress b quickly. The colour is not the same like the photo. Fabric & made is not what I expected.”

Helpful Report

Posted 2 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I do assure you that the items photographed come from the same stock that we send to our customers and we always try to accurately describe the items and try not to edit photos to prevent any confusion on items. We also do not sell any items that we do not deem to be of acceptable quality to be worn and are constantly monitoring the quality of the items we are sending. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our return label which we can have sent to you! :) Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 2 years ago

“From the ordering, to delivery and wearing my dress has been seamless! Thanks Lilac and Mila for sticking such a pretty dress”

Helpful Report

Posted 2 years ago

Hi Tarnya! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 2 years ago

“Gorgeous dress. Live the print. Style is very flattering.”

Helpful Report

Posted 2 years ago

Hi Kathy! We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 2 years ago

“Loved my new dress the colours were so vibrant. Service was excellent. Thankyou Lilac & Mila”

Helpful Report

Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 2 years ago

“Lovely clothing from Lovely Ladies..”

Helpful Report

Posted 2 years ago

Hi Lovely! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience! xx Love the Lilac and Mila girls xx

Posted 2 years ago

“This is my first purchase from Lilac & Mila. I love the fabric, sizing advice and the dress is absolutely stunning, I will be making more purchases in the future.”

Helpful Report

Posted 2 years ago

Hi Norna! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces and the service you received! We can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 2 years ago

“I liked the fabric, but the elastic sleeves cut arm”

Helpful Report

Posted 2 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. Our main priority here at Lilac and Mila is ensuring our customers walk away feeling happy and gorgeous in their new Lilac and Mila pieces! In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. We are more than happy to help in any way we can! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 2 years ago

“Absolutely amazing to deal with quick postage recommend this company”

Helpful Report

Posted 2 years ago

Hi Vicki! Thank you so much for taking the time to leave us such kind feedback! It means the world to us that you love your new Lilac and Mila pieces & the service you have received! xx Love, the lilac and mila girls xx

Posted 2 years ago

“Recently ordered the Asha print briana dress, absotluely beautiful print! Great quality and generous sizing. Will be a perfect autumn dress! Will definitely be ordering more from Lilac & Mila in the future”

Helpful Report

Posted 2 years ago

Hi Sarah! We are so glad to hear that you are happy with your recent purchase, we love this dress as much as you do, we get so many compliments! Hearing your feedback means the world, and thank you for taking time to write a lovely review xx Love, the lilac and mila girls xx

Posted 2 years ago

“Very happy”

Helpful Report

Posted 2 years ago

Hi Narelle! Thanks so much for your feedback, we're so happy that you are glad with your purchase! I've noticed you only gave us a four-star rating though - is there anything we could do to further this to a 5-star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. The Lilac and Mila Team! xxx

Posted 2 years ago

“Beautiful quality top and very prompt service”

Helpful Report

Posted 2 years ago

Hi Lorraine! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received, you made our day xx Love, the lilac and mila girls xx

Posted 2 years ago

“I absolutely love my new Bodhi Ella dress! Shipping was super quick and communication was great!”

Helpful Report

Posted 2 years ago

Hi Hollie! We are so glad to hear that you are happy with your new Bodhi Ella dress! Hearing your feedback means the world, we are so glad you are satisfied with your experience xx Love, the lilac and mila girls xx

Posted 2 years ago

“Absolutely love the clothes beautiful quality and such an easy website even with returns makes it very easy as well I returned due to wrong size and revived a voucher so I could purchase the size I needed very happy with lilac & mila one of my favourite online stores I purchase from”

Helpful Report

Posted 2 years ago

Hi Haylee! Yay! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience! Our main priority is making sure our beautiful customers are happy and completely satisfied with their experience with us, so you've totally made our day! xx Love, the lilac and mila girls xx

Posted 2 years ago

“Nice products fast delivery 👌”

Helpful Report

Posted 2 years ago

Hi Rhonda! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received! Thank you so much for taking the time to leave us such kind feedback! xx Love, the lilac and mila girls xx

Posted 2 years ago

“Professionalism outstanding delivery fast great dresses”

Helpful Report

Posted 2 years ago

Hi Lovely! Our main priority is making sure our beautiful customers are 100% satisfied with their experience with us! So you've made our day! Thank you so much for taking the time to leave us such kind feedback! xx Love, the Lilac and Mila girls xx

Posted 2 years ago

Lilac & Mila is rated 4.7 based on 2,369 reviews