Name: Lilac & Mila
Rating: 4.71

“Lovee Lilac n Mila an Lovee sharing all my purchases online an in the Js stylin group & stylinwithseaz on insta..😉😘”

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Posted 3 years ago

“Would love to review but still haven’t received from weeks ago”

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Posted 3 years ago

Hi Michelle, Thanks for your email. We are incredibly sorry to hear that your order experienced delays. Australia Post & Fastway are currently experiencing slight delays due to the backlog of parcels from lockdown in Sydney - this is due to decreased staff & a high volume of orders. I have just looked into this for you, I can see you emailed us 8 business days after your order was placed. We replied offering our apologies and compensation for the delay, and provided a tracking update that it would be delivered within the next 1-3 business days. We can see it was then delivered to you the next day! As mentioned we are incredibly sorry for the delay with your parcel, it is certianly unlike us! We would love to turn your Lilac and Mila experience around for you, could you please let us know how we can assist from here? xx Looking forward to hearing from you! Kindest, Lilac and Mila xx

Posted 3 years ago

“Top was cute and nice fabric. Generous sizing. Colour was not what I expected though more orange than pink. Different from photo.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase! We're incredibly sorry to hear the colour was not what you expected. We've sold lots of this dress in the past and haven't had any feedback on the inaccuracy of colour. We try to not edit photos and we shoot the same garments to prevent any confusion on items. I do assure you that the items photographed come from the same stock that we send to our customers and we always try to accurately describe the items. Should you not want to keep the item you can of course return this one to us for a store credit or exchange as per our policy. Our store credits do not expire so you have all the time to find the perfect items, we can also have images of one of our girls wearing the items in our office as requested if you have any doubts on certain pieces! We hope this helps and would love to assist you further, please let us know if there is anything else we can do to help! Kindest, The L&M Girls xxx

Posted 3 years ago

“Great prompt service and beautiful clothes”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Gorgeous dress and lilac and mila were quickly responsive and helpful when I thought I’d lost it in the mail. Thanks so much guys, will definitely buy from lilac and mila again! ❤️”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Beautiful product with a swift delivery time x”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“My first purchase from Lilac & Mila and Ive already placed another order for 2 garments. The dress is absolutely stunning and makes me feel so beautiful. Their customer service is fantastic and the exchange process was easy. Thanks Lilac & Mila.”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 3 years ago

“Absolutely love my dress. Perfect length, perfect fit and the Tessa dress is such a flattering cut. The print is what made me fall in love and want to purchase. Thank you Lilac & Mila for a fast delivery 🥰❤”

Lilac & Mila 5 star review on 12th October 2021

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! You are looking incredible in the Synergy Print! Love, the lilac and mila girls xx

Posted 3 years ago

“Elegant and suitable for any adult age group.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Love my new dress”

Lilac & Mila 5 star review on 10th October 2021

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! So happy to hear you are loving your Ziah. We absolutely love this colour on you, so gorgeous! Love, the lilac and mila girls xx

Posted 3 years ago

“Love my dress and returning unwanted items was easy”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Affordable and lovely garments. Fantastic customer service, easy ordering and quick delivery. Life long customer!”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 3 years ago

“I have purchased many Lilac and Mila dresses. I love them all. The fabric is pretty and they are so flowy and comfortable.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“The Ziah print Chloe top is beautiful, and has really nice details. But I should have sized down two sizes, it’s so big! It goes very low in front so I have to be careful bending over, and it’s very very flowy, so you can’t really see any of my shape. Highly recommend the top, but definitely size down two sizes.”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave your feedback! As per our website a lot of our girls like to size down 1-2 sizes in this style as it is very generous! We include this size advice in the product description as well as exact garment measurements to assist with sizing as we totally understand the difficulties of online shopping! Our girls are always here to help and encourage customers to reach out to us with any queries. We accept returns within 60 days of purchase and are more than happy to pop items on hold for exchange while we wait for your parcel! Please don't hesitate to reach out to us so we can assist with this xx Please let us know if there is anything else we can do to help! Love, the lilac and mila girls xx

Posted 3 years ago

“Beautiful stunning pieces and amazing quality”

Lilac & Mila 5 star review on 8th October 2021

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! PS: This colour is amazing on you!! Love, the lilac and mila girls xx

Posted 3 years ago

“Order arrived within 5 days. Really liked the top I bought.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Clothes were delivered quickly. Unfortunately they were way too big despite me downsizing. I find it's hard to get the garments I like as they sell out so quickly.”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us your feedback, we're so happy to hear your order arrived to you quickly! We're incredibly sorry to hear you weren't 100% happy with your items! We include sizing advice as well as garment measurements on our products to assist with sizing. We offer free returns within 60 days of purchase on full priced orders should the item not be suitable! We have New Arrivals every single week and you girls are so quick! To avoid missing out on all your favourite pieces we recommend signing up to our Newsletter and social media to be the first to know when we release - that way you can get dibs on all your faves xx We are also always happy to pop items on hold while we await your return, you can reach out to us to request this anytime! xx We hope this helps! Please let us know if there is anything else we can do to assist you in future. Love, the lilac and mila girls xx

Posted 3 years ago

“Amazing quality, great prices and perfect fit!!”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Dress fits perfectly”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“I am still waiting for my parcel. It has been 3weeks. Not happy”

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Posted 3 years ago

Hi Vera, Thanks for taking the time to leave your feedback. We are incredibly sorry to hear your parcel has not yet arrived with you. With the current COVID-19 lockdowns in Sydney as well as a long weekend in NSW some parcels are experiencing extended delays. We can see it has been 8 business days since you ordered your item, and it is due to arrive with you within the next 2-3 business days. This is certainly longer than our usual shipping times however we are in unusual circumstances. We want to do everything in our power to help turn this experience around for you xx I can't see that our customer service girls have been notified of this issue from you via our emails. We do request that customers do reach out to us directly with any queries or concerns. In the future we would like to ask you to please email us for any issues - it is so important to us that all our customers are looked after therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. Can you please let us know what you would like us to do to make this experience better for you from here? We are more than happy to help in any way we can now that we know of the issue. We hope to hear from you soon. Thanks a million. The Lilac and Mila Team!

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews