Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,379 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,379 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of my favourite stores. Made several orders from the site.”

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Posted 4 years ago

“I was concerned on size and my email was responded to very quickly with helpful information. Postage was super quick and very happy with the garment and size selection! Thank you Lilac & Mila”

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Posted 4 years ago

“Fast shipping, great quality and gorgeous clothing.”

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Posted 4 years ago

“My dresses arrived so quickly. Love them!”

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Posted 4 years ago

“Excellent prompt service and delivery of dress.”

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Posted 4 years ago

“Great service, would definitely buy from them again”

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Posted 4 years ago

“True to size, quality fabric and stitching. Very happy with my purchase great colour and oh so soft”

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Posted 4 years ago

“Found 2 blue dresses had such different colors as to what was on the website. Disappointing. Latte print Classico mini S-10 did not fit a normal 8-10. Too tight in sleeves. Cloudburst Rena mini dress was too see through for my liking. First time customer. Still waiting for a response regarding a cardigan. Told I would be waiting 5 days for a response. Not sure if I will continue with Lilac and Mila, apart from having a credit on 3 returned items as you do not give refunds.”

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Posted 4 years ago

“Fabulous customer service and beautiful clothes”

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Posted 4 years ago

“Website easy to use, beautiful inclusive clothes, I really enjoy my online shopping with this brand.”

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Posted 4 years ago

“Very happy with great customer service 👍😊”

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Posted 4 years ago

“Very happy with my purchase. The dress is so beautifully made and a lovely colour. Package arrive quickly.”

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Posted 4 years ago

“Super fast delivery, love the seville belt.”

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Posted 4 years ago

“Received my beautiful Florence Print Tessa Maxi dress super quick. Fabric is Devine and the fit is true to size. So looking forward to wearing it this winter.”

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Posted 4 years ago

“Website east to get around my order came quick & prompt I would definitely recommend shopping with Lilac & Mills”

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Posted 4 years ago

“Fast delivery. I ordered a stretchy belt. I am only a size 14 but to wear it I need to stretch it quite a bit... this makes it a little tight/ uncomfortable. I will wear it, but I though that it would be more versatile and comfortable.”

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Posted 4 years ago

“Order to deliver was quick and easy. Love the dress and the packaging is a win for the environment being biodegradable.”

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Posted 4 years ago

“Amazing product that arrived the day after I ordered it!”

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Posted 4 years ago

“I loved the clothing but was surprised that when one of the outfits wasn't the right size I couldn't get a money refund, only a store credit. I am fine with that store policy, my problem was that the policy wasn't clear on your website, it specifically says refunds accepted if you purchase full price, I assumed that meant my money would be refunded to me. For an online only store where you can't try on their clothes it's surprising that you can't be refunded for incorrect fit.”

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Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We are so sorry to hear that you have received the wrong item, we try our best to ensure this doesn't happen. We usually do request that customers do reach out to us directly when this happens. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. From there we have the correct garment sent in express overnight shipping to prevent you girls from waiting any longer for the correct item. We also have a gift card issued for your next order to apologize for the inconvenience. Can you please let us know what you would like us to do to make this experience better for you from here? We are more than happy to help in any way we can now that we know of the issue. We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Customer service is great. Clothes are amazing and good fit.”

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Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,379 reviews