Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,380 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,380 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

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“Super fast delivery and fantastic product, Will definitely be buying more!”

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Posted 4 years ago

“Selections good. Customer service is fantastic. Return policy and lack of refund not good.”

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Posted 4 years ago

Hi lovely, thank you so much for taking the time to leave us some kind feedback. We are so glad to hear that you love our customer service - it's the most important thing to us! As stated in our store policy, we currently only offer returns for store credit, but this store credit never expires and you are welcome to purchase an alternate product. We also offer 60 day free returns instead meaning that we cover the cost of your return. We will take your feedback on and pass it along to our Senior Management team so we can make the Lilac and Mila shopping experience even better :)

Posted 4 years ago

“The dress was unsuitable and disappointed that a refund cannot be given. There is no other style that looks suitable - I carry weight around the middle and the drawn in style is not good. I have not returned as yet for this reason”

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Posted 4 years ago

Hi lovely, Thank you so much for taking the time to leave us feedback. We're sorry to hear that you didn't have a positive shopping experience with us. As stated in our store policy, we currently only offer returns for store credit, but this store credit never expires and you are welcome to purchase an alternate product. We also offer 60 day free returns instead meaning that we cover the cost of your return. If you change your mind and decide that you would like to return your parcel, please know that you are more than welcome to. We want all our customers to absolutely love their purchases. From there one of our customer service girls can help you find the perfect item for your style and body shape! I can think of lots of styles that would look wonderful - I myself, carry my weight all on my tummy too! You can access your free label here : https://return.auspost.com.au/LILAC_AND_MILA We will take your feedback on and pass it along to our Senior Management team so we can make the Lilac and Mila shopping experience better in the meantime :) Please don't hesitate to let us know if you have any questions xx Lilac and Mila

Posted 4 years ago

“I bought a beautiful skirt which was mailed immediately and arrived very quickly. Nat from Let Me Try Before You Buy showed your clothes on her IG account and I decided to try - I’m very impressed. Thank you.”

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Posted 4 years ago

“Beautiful garment was so pleased with my purchase”

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Posted 4 years ago

“I love the pieces I've got! They're so romantic and boho at the same time. Want to wear them all the time. Thank you! ☺️”

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Posted 4 years ago

“Super fast delivery to rural area!”

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Posted 4 years ago

“Absolutely amazing customer service. So helpful. And fantastic clothes!!!”

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Posted 4 years ago

“Lilac and Mila have a great range and sizing is good with helpful sizing tips with each garment. Delivery was speedy and customer service excellent”

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Posted 4 years ago

“Super fast delivery, quality of clothes is beautiful and fit just right. Happy 😃”

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Posted 4 years ago

“Thanks so much for the beautiful dress. Postage was super fast as well.”

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Posted 4 years ago

“Very Fast Service, Good Quality garments.”

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Posted 4 years ago

“It’s always just too easy Amdahl faultless with you guys”

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Posted 4 years ago

“Fast and superb customer service and clothing is great quality. Will purchase from here again!”

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Posted 4 years ago

“Lovely products easy order fast delivery”

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Posted 4 years ago

“Fast delivery. Easy to use website. Good quality clothing. Very happy”

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Posted 4 years ago

“Always super helpful with questions, prompt postage and always beautiful garments x”

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Posted 4 years ago

“Absolutely awesome,”

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Posted 4 years ago

“All your wardrobe essentials in the one shop!”

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Posted 4 years ago

“I love the clothing, tops fit well. The ladies are very helpful and purchases arrive quickly to Tassie”

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Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,380 reviews