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Lilac & Mila Reviews

4.7 Rating 2,369 Reviews
92 %
of reviewers recommend Lilac & Mila
4.7
Based on 2,369 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Lilac & Mila Reviews
Anonymous
Anonymous  // 01/01/2019
Everything about this dress is beautiful. The fabric, the fit, the colours, Just beautiful !
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Great service & fast delivery. I adore this dress ❤️
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Great little dress , quick delivery and fits well . Only downside is I saw the same dress on another site and it was $50 cheaper .
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such your kind feedback. At Lilac and Mila we are always doing our best to provide the most amazing customer experience and benefits to shopping with us! We offer a 1st time discount code as well as free shipping over $90 and free returns on full priced orders. We would love if you could let us know how we can make this experience better for you! Can't wait to hear from you Love, the lilac and mila girls xx
Posted 3 years ago
Fantastic easy ordering online and fast delivery
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
If you want great service then Lilac & Mila is your store. I cannot believe how fast they are at getting orders out. Fabulous to deal with
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
Have sent it back ...way too big..sizes don't seen to match up with first bought items...
Helpful Report
Posted 3 years ago
Hi lovely, Thanks so much for taking the time to leave your feedback. We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We have exact product measurements in our product descriptions as well as sizing advice. As per our website the Adela style you purchased is a nice flowy, oversized boho garment and some of our girls like to size down 1-2 sizes from their usual choice, depending on the fit you are after! We also work with some incredible ladies over on Instagram @lilacandmila who are of all different body shapes and sizes, to showcase how our garments fit on different bodies. We always encourage our customers to reach out to us with any sizing queries as we are here to help! We can see we have processed your return of this item and issued a Gift Card for you. This will never expire and we have New Arrivals every week to choose from! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx
Posted 3 years ago
Absolutely love my new dress! The fabric, print and colours are divine. Service and delivery spot on.
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
Hi, one of your more senior purchasers here! Love this dress, so cool for our ocean side environment. Only thing my daughter bought the same dress so sometimes it’s “Mum go and change your dress! “ Love it.
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
The fabric is so soft the colours and print are gorgeous.
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Absolutely beautiful and quality is superb. Fast delivery also. Thank you
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
I received my order 24hours after placing it! Super awesome! (Always size down with jaase dresses and tops- maybe even 2 sizes down 🤣)
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
So happy with my dress and the SUPER speedy delivery. Thank you ever so much
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Received what I ordered but it took so long to arrive and no communication in between.
Helpful Report
Posted 3 years ago
Hi Lovely, Thanks so much for taking the time to leave your feedback! We're incredibly sorry to see you weren't 100% happy with your Lilac and Mila experience, we do our best to provide our customers with the best shopping experience we possibly can! ✨ I can see our girls emailed letting you know your item unfortunately had a fault. We do our best to ensure this doesn't happen! We then provided the options with how to proceed from there however did not receive a response from you. Luckily we received a return of the item you ordered in perfect condition and let you know promptly that we were sending it out for you! We do apologise if you did not receive our emails. Once we dispatched your order is was with you in 10 days. All couriers are currently experiencing some delays due to Sydney's current lockdowns. We do apologise as this is longer than our usual shipping period, and really appreciate your understanding! Can you please let us know what you would like us to do to make this experience better for you from here? We are more than happy to help in any way we can. We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X
Posted 3 years ago
Beautiful made dress .!
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Beautiful dress thanks
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Great service. Fast delivery .
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Fast delivery, great range and prices. Very satisfied, the dress is gorgeous. I'll be back for sure
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
Love my new dress
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Great range, terrific service, excellent value for money.
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Prompt delivery. I had to return the Adela dress as way too big. I may need to size down 2 sizes. Hopefully the small will be the right size. Friendly online chat service. Very reasonable price and hoping it will wash ok with no shrinkage.
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We do recommend sizing down in the Adela as per our sizing advice as it is quite generous! We also provide the exact product measurements in the description of our item to assist with sizing xx As long as you hand wash with cold water as per our garment care instructions there won't be any shrinkage to the Rayon so you can wear time and time again! xx We can't wait for you to receive your exchange item! Love, the lilac and mila girls xx
Posted 3 years ago
Lilac & Mila is rated 4.7 based on 2,369 reviews