Name: Lilac & Mila
Rating: 4.70

“Thank you so much, my order arrived so quickly and I absolutely LOVE the top. It exceeded my expectations!”

Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your Lilac and Mila experience - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 3 years ago

“When one purchases online you don’t know how it’s going to look. The dress did not suit me at all and I would have preferred a full refund. I still have not received your store credit yet. Thanks”

Helpful Report

Posted 3 years ago

Hi Lovely, Thank you for your feedback! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! We can see our girls processed your return within 2 business days of it arriving at our HQ. We always do our best to process returns as quickly as possible! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xx

Posted 3 years ago

“Lovely designs suitable for a range of sizes and styles. Easy returns process and a good loyalty program”

Helpful Report

Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your Lilac and Mila experience - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 3 years ago

“Beautiful dress and the best customer service!!!”

Helpful Report

Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your Lilac and Mila experience - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 3 years ago

“First time purchaser. Happy with one item but needed to return another, Lilac and Mila paid the postage as it was my first purchase and I had used a welcome voucher. Great customer service and they want to keep their customers happy.”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 3 years ago

“Super friendly and sort out any issues promptly. Thank you for your wonderful service.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear you loved the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Fantastic, the dress I ordered is gorgeous!! Fits perfect, I sized down normally a 14 but only had a 12 left and it’s perfect! Fast shipping !!”

Helpful Report

Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Brought as a gift my daughter loved it”

Helpful Report

Posted 3 years ago

Hi Lovely, We are so glad to hear that your daughter was happy with the recent purchase! Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Very happy with my dress which is exactly as it looks in the pictures - also arrived very quickly.”

Helpful Report

Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Always super helpful with sizing and customer care always responds quickly! For the most size inclusive and shipping is always very quick!”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase and the customer service you received! Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Got 2 Jaase dresses on sale at a great price, and received them the very next day! Was super super impressed. Excellent customer service! Well done Lilac & Mila and Thankyou so much I absolutely love them! ☺️”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Beautiful clothing but definitely not true to size 😢 pretty disappointed after the amount I spent.”

Helpful Report

Posted 3 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I just had a little look against your account and can't see you've contacted us regarding this issue. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) We do our best to provide as much sizing information as we possibly can as an online business. We do try-on hauls weekly on our Instagram, and have measurements and sizing descriptions for each product on our website. We always encourage our customers to reach out to us with any sizing queries so our Styling Expert can assist! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 3 years ago

“Great service Very fash delivery Will definitely buy again 🙂”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Best online shopping love everything I buy”

Helpful Report

Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Great company!!”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Recently purchased again from Lilac and Mila. The clothing range is just so lovely! Great look, great feel.....so pretty. Unfortunately my last purchase was faulty, I was so disappointed, the dress was stunning. Having said that, a quick message to Lilac and Mila, return process explained (no cost to me) and my replacement dress is on it's way! Can't wait. :)”

Helpful Report

Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience and found our processes easy. Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 3 years ago

“Love my new dresses! Great colours and quality ❤”

Helpful Report

Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Excellent fast service. Great dresses. Only fault is that sometimes just the very small sizes are left so you have to get in really quick or miss out”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! We do encourage our beautiful customers to sign up to our newsletter and follow our Instagram to be the first to know when new styles are landing so they don't miss out! Love, the lilac and mila girls xx

Posted 3 years ago

“Pretty and flattering dresses..I'm addicted!!”

Helpful Report

Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“After being introduced to this brand by Natalie Angel @letmetrybeforeyoubuy I’ve bought numerous things and been very happy!”

Helpful Report

Posted 3 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dresses you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews