Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,369 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful dress get lots of compliments”

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Posted 2 years ago

Thank you so much for taking the time to leave us such kind feedback, it really means the world! We are so glad to hear you love your new Lilac and Mila pieces lovely! xx Love, the lilac and mila girls xx

Posted 2 years ago

“You have been very helpful and i love my new top.”

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Posted 2 years ago

Hi Linda! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 2 years ago

“I recently purchased a maxi dress and blouse. The maxi dress was true to size, beautiful material and well made. The blouse was made in the same material. I followed the sizing chart, however the blouse was way too big. I'm grateful that I can return it for a credit. I'm sure there will be something to choose.”

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Posted 2 years ago

Hi Karen! We are so glad to hear that you are happy with your maxi dress! We do try to notify our lovely customers that this style is very oversized and a more relaxed fit, however we really do appreiacte hearing your feedback towards the top sizing, this helps us alot with our production and moving forward. I hope you can find something you love very soon! Thank you so much for the 5 stars!! Love, the lilac and mila girls xx

Posted 2 years ago

“Absolutely love my new dress. It is so comfortable and has washed well. Perfect for Far North Queensland. I am size 14/16 so ordered XL”

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Posted 2 years ago

Hi Jacqueline! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces and makes us so happy you feel comfortable when wearing our pieces :) - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 2 years ago

“My dress is awesome my only complaint is delivery time 11 days is way to long.”

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Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your piece! Again we do apologise for the shipping delay, as mentioned in our emails, we contacted the courier and they advised us that due to the current covid outbreaks, they were unable to find drivers, unfortunatley this issue was out of our control. However we are so sorry you got affected by this! Next time we hope to give you the best experience :) Love, the lilac and mila girls xx

Posted 2 years ago

“Good experience, easy to communicate with, happy with my purchases”

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Posted 2 years ago

Hi Natasha, We are so glad to hear you are happy with your new Lilac and Mila pieces and experience. If you gave any feedback on areas you think we'd be able to improve on to get a top rating, we would greatly appriecaite this! We strive to give all our customers the best possible shopping experince, and thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 2 years ago

“Very happy with purchase, always fast reliable delivery”

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Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new pieces & the service you have received! We are always striving to improve our delivery services, so we are glad you find it so relaible - it means the world to us! Love, the lilac and mila girls xx

Posted 2 years ago

“Love all your Bono Dresses and tops. Sizing is spot on.”

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Posted 2 years ago

Hi Ellen! Thank you very much for taking time to write us such a lovely review! We are so glad you are satsified with your purchase and sizing! We do try our best to make sure all the measurements for each garment is as preicse as possible on our website, we are so happy you love our items! Love, the lilac and mila girls xx

Posted 2 years ago

“I recently bought the (sunset birdie print). I have bought 4 dresses from this company and they have been pretty good. Sadly, with this dress, I am not impressed at all. The rayon fabric feels super cheap to me. With my other dresses, they have been pretty good. I feel the fabric quality has slowly, been declining since I bought my first dress. I don't mean to be mean...but, they are feeling 'cheap and nasty'. Like what you buy at a bargain fare. Yes, I have let the company know, and they have been very good about it. I don't like 'exchange systems', as that is my money and I would like the choice of buying something else from this company, another company or getting my money back. Not being forced to, do an 'exchange'. I work extremely hard for my money, so I would like my money back. But not to be with this company. I did not know this policy until I looked at returning this dress. Also, on this dress, there were a lot of threads I had to cut off myself, as it was not 'finished' properly. These dresses are not cheap, should I would expect them to be finished better. Overall, I'm hesitant now, to buy another dress; as the quality of the fabric and the finishing has gone down sadly. I normally don't write reviews, just not my thing. But, I felt this time, that something needed to be said. I appreciate the opportunity to do so.”

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Posted 2 years ago

Hi Heather, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We replied to your email on Friday (20/03/22 at 10:13) however we haven't heard back from you yet. As mentioned in the email: "We pride ourselves in working closely with our wholesalers including Jaase to ensure that quality control is always a top priority. We therefore completely understand the disappointment when an item doesn't meet the quality expectations. We have now nearly sold out of this dress and hadn't received any negative feedback regarding that item. All Jaase items are made from 100% Rayon which is produced in the same mill. If you think that your item is faulty, we are of course more than happy for you to return it. The warehouse girls can have a look at it when it arrives to analyse the faults Xx We are also more than happy to help in any way we can now that we know of the issue. ✨ Here at Lilac and Mila, we take feedback extremely seriously so we thank you for arising this concern with us. It is something that we will address as a team and with Jaase if necessary." In regards to our exchange policy, we of course offer full refunds for faulty items. You are also more than welcome to choose another item as a replacement or choose the option of a store credit if you wish to wait for more styles to arrive. We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 2 years ago

“Fast delivery and love the dress”

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Posted 2 years ago

Hi April! Thank you so much for taking the time to leave us such kind feedback lovely! We are so glad to hear you are satisfied with your Lilac and Mila experienc ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 2 years ago

“Fast delivery. Love my dress.”

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Posted 2 years ago

Hi Karen! Thank you so much for taking the time to leave us such kind feedback! Our main priority is making sure our beautiful customers are completely satisfied so this feedback means the world! Love, the lilac and mila girls xx

Posted 2 years ago

“Lovely Chloe top + received in record time 🙌🏼 Thank You Lilac & Mila 🌺🌻🌸”

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Posted 2 years ago

Hi Shantala! Yay! We are over the moon you love our Chloe Top! This is one of our favourite styles, so comfortable and stylish! Thank you so much for taking time to leave such lovely feedback, it really means the world xx Love, the lilac and mila girls xx

Posted 2 years ago

“Thankyou absolutely love this dress, hangs beautifully”

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Posted 2 years ago

Hi Lovely, It makes us so happy to hear that you love with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 2 years ago

“I love your dresses.Service was great and I was very happy with how promptly my order arrived.Pleasure to do business with you.Wendy”

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Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received, we strive hard to make sure all our customers are completely satisfied xx Love, the lilac and mila girls xx

Posted 2 years ago

“Absolutely love my new top. Fast delivery as well. Awesome work”

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Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so happy you love your new top as much as we do! Love, the lilac and mila girls xx

Posted 2 years ago

“Staff are friendly and helpful”

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Posted 2 years ago

Hi Michelle! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience! xx Love Lilac and Mila xx

Posted 2 years ago

“Absolutely gorgeous dresses. Super fast postage and the best customer service I've experienced in ages!”

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Posted 2 years ago

Hi Justine! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 2 years ago

“El problema qye tengo al comprar vestidos son las tasas q me cobran aquí en España del envío.”

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Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback and giving us 5 stars! We do apologize about the international shipping fees, however much of this is out of our control, unfortunately! We appreciate the review xx Love the Lilac and Mila girls xx

Posted 2 years ago

“1) Dress pockets are too high - they should be placed on the panel down. 2) When the button elastics stretch your entire cleavage is revealed - a simple modesty panel behind would fix this. Dress design and fabrics is otherwise gorgeous!”

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Posted 2 years ago

Hi Kim! We're incredibly sorry to hear that you are not 100% satisfied with your recent experience. Our main priority here at Lilac and Mila is ensuring our customers walk away feeling happy and gorgeous in their new Lilac and Mila pieces! We appreciate the feedback xx Love the Lilac and Mila girls xx

Posted 2 years ago

“Delivery was fast and great quality clothing”

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Posted 2 years ago

Hi Deanne! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received xx Love, the lilac and mila girls xx

Posted 2 years ago

Lilac & Mila is rated 4.7 based on 2,369 reviews