Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.70

4.7 Rating 2,372 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order i received was not what I ordered. Very inconvenient when I pay good money then have to post it back and wait for the replacement. Disappointing”

Helpful Report

Posted 4 years ago

Hi Lovely! We're incredibly sorry to hear that you are not 100% satisfied with your purchase. We are so sorry to hear that you have received the incorrect item, we try our best to ensure this doesn't happen! We are working hard to ensure this does not happen in the future! Please let us know what we can do to make your next experience with us the best it can be! The Lilac and Mila Girls xx

Posted 3 years ago

“Super fast shipping and I’m in love with my new Jaase dress in the exclusive print! Will be purchasing again”

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Posted 4 years ago

Hi Lovely, We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Communication was good and the item arrived promptly. However it completely swamped me , didn’t look like the photos and so I have had to return it. It’s ended up being more hassle than it is worth, going back to the post office etc to return, and now I have a refund voucher, I’d rather have my cash back to be honest. It is unlikely that I would purchase an item of clothing on line again. So even though I have put acceptable, the experience has been overwhelmingly negative.”

Helpful Report

Posted 4 years ago

Hi Lovely! We are so sorry to hear that you weren't 100% happy with your purchase! I do assure you that the items photographed come from the same stock that we send to our customers and we always try to accurately describe the items. We also do not sell any items that we do not deem to be of acceptable quality to be worn and are constantly monitoring the quality of the items we are sending. Our store credits do not expire so you have all the time to find the perfect items, we can also have images of one of our girls wearing the items in our office as requested if you have any doubts on certain pieces. We hope that helps, please don't hesitate to contact us if there is anything more we can do to make your next Lilac and Mila experience amazing! The Lilac and Mila Girls xx

Posted 3 years ago

“The items are just lovely and customer service is amazing!”

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Posted 4 years ago

Hi Lovely, We are so glad to hear this! Love, the lilac and mila girls xx

Posted 3 years ago

“The Jasse midi dress I purchased had large billowy sleeves that have far too much fabric in them to be complimentary. I yh”

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Posted 4 years ago

Hi Lovely, We're sorry to hear you weren't 100% happy with your purchase! Our garments are designed to be relaxed and bohemian, please don't hesitate to reach out to us for styling and sizing advice! Love, the lilac and mila girls xx

Posted 3 years ago

“Excellent service and products! If any issues that occur, this beautiful business deals with them very professionally and quickly. Will be purchasing again. Thank you so much.”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Beautiful dress, with fast and easy delivery. I will definitely buy more. Thank you.”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 3 years ago

“Quick delivery. My dress really lovely and true to size. Very happy thanks 😊”

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Posted 4 years ago

Hi Lovely, We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“The booking process was great and very simple”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 3 years ago

“Ordering process was easy, fast delivery and great range of clothing.”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 3 years ago

“Great service, fast shipping! My go to boutique!”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 3 years ago

“Great customer support, quick responses and good advise.”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 3 years ago

“Fabric wasn’t quite what expected”

Helpful Report

Posted 4 years ago

Hi Lovely! Thank you for your feedback. I do assure you that the items photographed come from the same stock that we send to our customers and we always try to accurately describe the items. We also do not sell any items that we do not deem to be of acceptable quality to be worn and are constantly monitoring the quality of the items we are sending. We hope we can turn your Lilac and Mila experience around! Love, Lilac and Mila Girls xx

Posted 3 years ago

“Clothes are lovely and feel great. I'm a little bit disppointed on the print design. I ordered a dress that just looked like a floral print but turns out it has images of people on it. Its hard to see clearly what the exact print of the dress was, and if you zoom in it just gets blurry. This is definitely not something I would have ordered had I have known this. I would suggest that you have a zoomed in picture of the print of each dress.”

Helpful Report

Posted 4 years ago

Hi Lovely! We are incredibly sorry to hear that you weren't 100% happy with your purchase. We haven't had any feedback of the prints being unclear when using the zoom feature before. This is great feedback however for us to perhaps include a zoomed-in photo of the prints or include it in product descriptions - as I know interpretation can vary with people! We would love the chance to turn your Lilac and Mila experience around! xx Love, the Lilac and Mila girls xx

Posted 3 years ago

“Beautiful exactly as discussed by far my favorite to date. Shipping is crazy fast !! thank you”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces! Love, the lilac and mila girls xx

Posted 3 years ago

“I love my purchases. Great fit, lovely prints. Thank you!!”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 3 years ago

“Very quick postage and great product.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Absolutely stunning dress very comfortable”

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Posted 4 years ago

Hi Lovely, We are so glad to hear you love your new Lilac and Mila piece - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“My go to shop for Jaase! Quick delivery and I love the beautiful prints”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad you have loved your Lilac and Mila experience xx Love, the lilac and mila girls xx

Posted 3 years ago

“Stunning dress! I wore it Boxing Day & had so many lovely comments on it.😍 Great service x”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

Lilac & Mila is rated 4.7 based on 2,372 reviews