Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,369 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My recent order still hasn't arrived yet...nearly 3 weeks I absolutely love your clothes but delivery options need to be reviewed”

Helpful Report

Posted 2 years ago

Hi Birgitte! We are incredibly sorry you are unsatisfied with the delivery times of your order, as I can see on your account we don't have any emails with you regarding this issue, our friendly customer service team is always happy to help and eager to solve any issues you may have. I've just looked into this issue for you, your tracking says 'In transit' and the last update was from the 17th June. It is now almost 2 weeks later and we agree that this is unacceptable! I have lodged an inquiry so Fastway can look into this further and we can try to locate your parcel. If you have any more issues with your parcel delivery please contact our customer service team, we would love to sort this issue out if there are any further problems. We will email you once we get a reply about the inquiry. Love the Lilac and Mila girls xx

Posted 2 years ago

“It’s a beautiful dress … I just wish it wasn’t so see through!”

Helpful Report

Posted 2 years ago

Hi Lisa! Thank you so much for taking the time to leave a review! We hope you are loving your new dress Love Lilac and Mila xx

Posted 2 years ago

“Love my dress, it's even lovelier on.”

Helpful Report

Posted 2 years ago

Hi Cassandra! Aw yay! We are so glad you love your dress, hearing this feedback means the world! Love Lilac and Mila xx

Posted 2 years ago

“Great company to deal with excellent communication and very fast delivery.. Jilly from Adelaide”

Helpful Report

Posted 2 years ago

Hi Jilly! We are so glad to hear that you are happy with your recent purchase and the service you recieved! Hearing your feedback means the world! Thanks so much! Love, the lilac and mila girls xx

Posted 2 years ago

“I have bought a few tops from Lilac & Mila. I heard about Lilac & Mila through Nat’s Try Before You Buy on Facebook, haven’t looked back since. Their customer service team are friendly, supportive and helpful, pricing affordable and most of all gorgeous clothing.”

Helpful Report

Posted 2 years ago

Hi Gillian! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 2 years ago

“Garment was all crushed and smelt and all buttons undone. At least, please wash recycled garments if this is what my ordered dress was. Andrea Lovrecic”

Helpful Report

Posted 2 years ago

Hi Andrea! We are incredibly sorry you are not satisfied with your recent order, this is totally unacceptable we agree. This must have been a returned garment, we are usually very on top of things like this as we have a strict system for returns and re-selling. I have just looked into our customer service database and can see there are no emails concerning this issue, next time please email our customer service team, they will happily exchange this garment for you or proceed with your desired outcome! This is what we are here for, we want all our customers to be completely satisfied with their purchases xx Again we are incredibly sorry and hope we can turn your experience with us around. Love Lilac and Mila xx

Posted 2 years ago

“Love the selection and variants of styles from season to season. Makes it so easy to choose. Great service too.”

Helpful Report

Posted 2 years ago

Hi Isabel! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 2 years ago

“The clothes are always beautiful and lovely to wear.Sometimes sadly they sell out but fortunately I have purchased them when they return. I love the service,the delivery person is always polite, pleasant and happy. I love the discounts too. A brilliant way to purchase beautiful dresses. Thanks very much”

Helpful Report

Posted 2 years ago

Hi Kristina! Thank you so much for leaving such a lovely review! I'm sorry to hear some of our garments are selling out that you want! We are so glad you love your shopping experience with us, this means the world Love Lilac and Mila xx

Posted 2 years ago

“So easy to order. Arrives on time. I buy all my dresses from Lilac and Mila. Great quality and I love the patterns.”

Helpful Report

Posted 2 years ago

Hi Vicki! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received! Love, the Lilac and Mila girls xx

Posted 2 years ago

“The team at Lilac and MILA were beyond helpful and provided a first class service! I am delighted with my beautiful dress. Thanks so much!”

Helpful Report

Posted 2 years ago

Hi Pamela! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 2 years ago

“Wonderful products and services”

Helpful Report

Posted 2 years ago

Hi Jacky! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 2 years ago

“I love Lilac & Mila - beautiful and well made clothing at great prices... so what's not to like. Cheers : )”

Helpful Report

Posted 2 years ago

Hi Andy! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience! Our main priority is making sure our beautiful customers are happy so you've made our day! Love, the lilac and mila girls xx

Posted 2 years ago

“Absolutely love buying from here”

Helpful Report

Posted 2 years ago

Hi Casey! We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 2 years ago

“Love my new Eve , the style is perfect and the print is beautiful”

Helpful Report

Posted 2 years ago

Hi Tania! Aw yay we love the Eve midi too! One of our fave styles! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila dress x Love, the lilac and mila girls xx

Posted 2 years ago

“Love, love, love this dress...so pretty and so comfy to wear, thankyou ❣️”

Helpful Report

Posted 2 years ago

Hi Margot! Thank you so much for taking the time to leave such a lovely review! We are so glad you feel confident and comfortable in your new piece, this means the world to us to hear! Love the Lilac and Mila girls xx

Posted 2 years ago

“Love the dress just as described and went down a size nice with boots & denim Jacket”

Helpful Report

Posted 2 years ago

Hi Svetlana! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces, it means the world to us! Love, the lilac and mila girls xx

Posted 2 years ago

“Love my tops. Lovely material & great colours. I probably should have gone down a size but the tops look good over straight jeans.”

Helpful Report

Posted 2 years ago

Hi Cathy! Thank you so much for taking the time to leave a lovely review! We are glad you love our pieces xx Love Lilac and Mila xx

Posted 2 years ago

“Just beautiful dresses and amazing staff Even though I am a curvy lady everyone comments on how beautiful the fabric and the cut of the dressesI feel a millon dollars in a lilac and Mila dress”

Helpful Report

Posted 2 years ago

Hi Kerry! Yay! This review absolutely made our day at Lilac and Mila HQ! Thank you so much for taking the time to write such a nice review, we are so glad you feel comfortable and confident in our pieces as we do ourselves xx Love Lilac and Mila xx

Posted 2 years ago

“Very happy with my purchase of a top an dress, love the boho style.”

Helpful Report

Posted 2 years ago

Hi Sonya! Thanks so much for your feedback, we're so happy that you loved the dress and top you purchased! I've noticed you only gave us a four-star rating though - is there anything we could do to further this to a 5-star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon! The Lilac and Mila Team xx

Posted 2 years ago

“No sign of my order. So unable to review.”

Helpful Report

Posted 2 years ago

Hi Birgitte! I've just looked into this issue for you, your tracking says 'with driver' in New Zealand, so your item should arrive today! As I can see on your account we don't have any emails with you regarding this issue, our friendly customer service team is always happy to help and eager to solve any issues you may have. You selected 'standard international shipping' which takes about maximum 21 days (this information is provided clearly when you select standard international shipping). It was 11 days since you placed your order and I can see the warehouse girls packed and shipped this order the day it was placed. We are incredibly sorry you are unsatisfied with the delivery times of your order, however, we do offer express DHL international shipping for future orders if you need the item sooner! If you have any issues with your parcel delivery please contact our customer service team, we would love to sort this issue out if there are any problems. Love the Lilac and Mila girls xx

Posted 2 years ago

Lilac & Mila is rated 4.7 based on 2,369 reviews