Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,379 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,379 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

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“My purchases were for my daughter. She was very happy with the quality of the garment along with the speed of postage.”

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Posted 4 years ago

“I had to email twice before my garment was shipped . I had message about sizing and was guided on what size to purchase. Jacket is too big and now they are out of stock. I don’t particularly want a credit as most items seem to be sold out very quickly”

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Posted 4 years ago

“Very efficient and quick service.”

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Posted 4 years ago

“Excellent exactly what I was expecting”

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Posted 4 years ago

“Perfect & easy service, fast delivery, good quality. Thank you”

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Posted 4 years ago

“I wasn't very impressed with the customer service. the dress advertised was a different colour to the one i received. It didnt even look like the same dress in the photo. Asked several friends and they agreed it looked nothing alike. Customer service told me that no one has ever said that to them but thats not the point. Very disapointed to have paid $93 for a dress that isnt what i wanted. Was told several times i couldnt get a refund and could get credit. Not impressed and won't be ever buying from them again.”

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Posted 4 years ago

Hi Lovely We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase or experience. As we mentioned we've sold lots of this dress in the past and haven't had any feedback on the inaccuracy of colour. We try to not edit photos and we shoot the same garments to prevent any confusion on items. This is great feedback however for us to include the background colour of the dress in the product descriptions - as I know colour interpretation can vary with people! During COVID we have extended our return policy to 60 days from the day of receiving your order and your store credit will never expire so it gives you all the time in the world to find a new must have wardrobe piece and with weekly new arrivals we don't think it would take long! Our girls in the office are always happy to send photos of the dress on and send through any measurements you may want. Can you please let us know what you would like us to do to make this experience better for you from here? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Very quick postage and gorgeous products”

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Posted 4 years ago

“In love, best quality and quick delivery! Flattering for someone with lots of curves.”

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Posted 4 years ago

“total disorganization. very slow shipping”

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Posted 4 years ago

Hi Lovely, We're incredibly sorry to hear that you were not 100% satisfied with your experience with Lilac and Mila. I can see that due to COVID we had significant delays in getting your order from Australia to you overseas in Italy. Australia Post tried their best but due to flights being cancelled our only option of getting your parcel to you via a sea shipment - we are so sorry that it took such a long time to get your order to you but I can see that we sent you out another package with DHL that arrived quickly so I hope this helped to turn this experience experience with Lilac and Mila! Going forward we are sending all international packages with DHL to ensure we won't have any of the delays that you have experienced previously. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Excellent customer service. I used an incorrect address in error. Quick and friendly response, problem fixed in minutes. Great dress & fast postage. Will definitely be a regular shopper now.”

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Posted 4 years ago

“Great service and delivery😊 However I was disappointed I received a credit on an item I had to return rather than a refund.”

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Posted 4 years ago

“I was happy with the two dresses I bought. Great quality, & super cute.”

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Posted 4 years ago

“The customer service at Lilac & Mila was exceptional.”

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Posted 4 years ago

“The most delightful staff of any business I’ve dealt with in a long time. Some of their clothes are obviously sold at other small boutiques but I would always choose Lilac and Mila to buy from over all of these. I’ve bought with the others and none of them are as helpful as L&M. Their customer service is second to none! Love the clothes obviously too. Wearing a dress of theirs as I type. 😍😍”

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Posted 4 years ago

“Item was as good as the look on online so I was happy to receive. Thank you”

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Posted 4 years ago

“Your product and service is great. Thank you.”

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Posted 4 years ago

“I love my purchases, so nice to wear, light and flowy.”

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Posted 4 years ago

“I’ve recently purchased Jaase brand from Lilac & Mila for the second time. My first purchase arrived quickly, currently waiting for this order to arrive. Beautiful brands, well worth considering this online store.”

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Posted 4 years ago

“Great service and love my dresses I bought”

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Posted 4 years ago

“I didn't receive a part of my order and it took 3 attempts at them sending it before I finally got it. Didn't get the $15 voucher I was told would be sent either. I specifically chose this shop as it was a stockist for Jaase dresses. I will shop elsewhere next time.”

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Posted 4 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent interaction with us here at Lilac and Mila. Your discount should be automatically applied to your cart when you use the check out for your next order as long as you're signed in to your account. If you want to send us through an email I can also send the voucher to you that way to make it easier ! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million, The Lilac and Mila Team! Xxx

Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,379 reviews