Name: Lilac & Mila
Rating: 4.71

“Wrong item shipped.”

Posted 3 years ago

Hi Lovely! Thanks so much for taking the time to provide your valued feedback. We are incredibly sorry to see you were sent an incorrect item. We can see our girls reached out via email to inform you we have the correct item ready to go, as well as offer you a voucher towards your next purchase to further apologise for the mistake. We are keeping an eye out at HQ and will be in touch as soon as we receive the return of the item! We hope this helps. Could you please let us know how we can improve this experience for you? We would love to hear from you as your feedback is greatly appreciated and we are always looking to improve as a small business xx We can't wait to hear from you! Love, The Lilac and Mila Girls xx

Posted 3 years ago

“Love my dresses , thank you 💕”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Thank you for my beautiful dress, plenty of lovely comments ! Fast delivery! Very happy!”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 3 years ago

“Great before purchase help and fast delivery. I love the idea of gaining points for future credit as I do love my jaase. Will definitely purchase again 🥰”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 3 years ago

“love buying from you service is 10 out 10, and dresses are beautiful”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love our pieces! Love, The Lilac and Mila Girls xx

Posted 3 years ago

“Gorgeous, and amazing quality dresses. Absolutely in love! And the shipping is ridiculously fast, they dispatched the same day and I received my order by lunch time the following day. Highly recommend!”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 3 years ago

“Dress is beautiful, gorgeous pattern! It's roomy and light and I can't wait to wear it!”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 3 years ago

“I love the Lilac & Mila clothing line as it’s definitely my style. Beautiful colours and looks that are versatile.”

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Posted 3 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Great quality and arrived so quickly in the mail!”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase and speedy delivery. Hearing your feedback means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Loved my new dresses!”

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Posted 3 years ago

Hi Lovely, YAY! We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Ordered x 2 Adela dresses as I already have one . Bought a l and xl ( only one left in the esta, I was replacing one of misplaced ) the x l came with a tag saying 18 and was different / cheaper looking than my original dress which was disappointing . So I essentially bought an 16/18 when I wanted a 14/16 . I am not in a position where I can get to a post office so it was pretty disappointing . Probably won’t order again”

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Posted 3 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We are so sorry to hear that you have received the incorrect item, we try our best to ensure this doesn't happen! I can't see that our customer service girls have been notified of this issue. We do request that customers do reach out to us directly when this happens. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. We have extended our returns to within 60 days of purchase during COVID so you have time to get this one back to us! We would love to rectify this issue for you promptly if you could please email us hello@lilacandmila.com xx We are more than happy to help in any way we can now that we know of the issue. We hope to hear from you soon. We look forward to hearing from you! Love, The Lilac and Mila Team! X

Posted 3 years ago

“Loved my Fleetwood frock Super quick delivery”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“The experience through this company was great easy order process and quick delivery. Unfortunately the dress did not fit and they do not except returns for wrong size.”

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Posted 3 years ago

Hi Lovely, Thank you for your feedback!! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“Love you store 💕 will be back to purchase more when my bank account isn’t looking so sad lol 😆”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Shopping online is made even better when the range of quality items and product descriptions is as consistently good as this! Delivery is always timely ( even in a regional area), the website is so user friendly and the little update emails always brighten my day- thank you for my little parcels of happiness in these trying times Lilac & Mila- keep up the great work💕”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“My two new dresses are stunning and they arrived so quickly!”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“The experience was great. I live in a very remote part of Australia and I received my beautiful dress in a week. The fit was perfect so I was really happy overall. Thanks”

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Posted 3 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Great clothes great service. Many thanks”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Great products fast service love my dresses”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase & the service you received! Hearing your feedback means the world. Love, the lilac and mila girls xx

Posted 3 years ago

“Very happy with my purchases. I can’t wait for the weather to warm up so I can wear them 🥰”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews